Hyperoptic Outage Report
Why is my Hyperoptic service not working?
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hyperoptic reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Hyperoptic compensate me for the outage?
The recent Hyperoptic outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Hyperoptic if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Hyperoptic has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Hyperoptic outage reports came from the following cities: Northampton, London, Birmingham, Wembley, Nuneaton, Bermondsey, Edinburgh, Halifax, City of Westminster, Manchester, Bushey, Fulham, Ealing, Leyton and Bradford.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Birmingham |
Internet | |
| Wembley |
Total Blackout | |
| Nuneaton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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HyperopticCS
(@HyperopticCS) reported
@Angela82590371 @Hyperoptic Hi Angel! While we are very reluctant to issue any fees and we send out warnings before issuing any, once applied, certain fees indeed cannot be waived.
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Anita Ponton
(@anitaponton) reported
@Hyperoptic why is it impossible to get connected to your service? Been waiting for weeks
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Ballsy
(@Ballsy___) reported
Day 41 trying to get my @Hyperoptic service live. I got up early today to call the call centre and requested to speak to people higher up and I’ve been informed that the issue is expected to be fixed this week, and my service should be live within 7 days. Fingers crossed!
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ibrahim💙
(@ibrahimthecat) reported
@shadowbIood The only FTTH I know of here is hyperoptic but they don't serve my area, so we use virgin media, however the upload speed is poor, our plan is 350mbps download and 36mbps upload
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Ballsy
(@Ballsy___) reported
Day 38 since @Hyperoptic installed my modem. Still no service, no explanation and no forecast on when I will receive my service. Yet they are still advertising in my building. Stay tuned for daily updates until I have internet again.
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A A
(@AjadiAlice) reported
@talktalk I am sick and tired of using your service!!!!!!!! No offence, you've got to be the shittest internet provider I have come across. You have increased my bill to £33 yet no internet. I need a cancellation. I need to get @Hyperoptic
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Stephen Hubbard
(@RadioSte94) reported
@Hyperoptic hi when are your customer service hours it says 24/7 on the website but can't seem to get through to anyone
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Dhruv Roy
(@dhruv_roy1) reported
@Hyperoptic hi I have been requesting a survey around my area to get your service. For 2 years no answer. Appreciate if you could@help
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Puja Manna
(@PujaManna) reported
@Hyperoptic Almost like everyday internet connectivity is slow or it's not working.. When we call customer care no one response.. No response to mail.. Can you please help to resolve the internet issue..
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DJGaryBaldy
(@DJGaryBaldy) reported
@1980sRewind I told Sky where they could stick their service when they demanded a £25 setup fee... Thats over 10 years ago now I'm with a company called HyperOptic who installed their kit in my block recently with 500mb D/L Hope you get your Wi-Fi sorted nothing worse than dodgy Wi-Fi
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Jane Doy MBPsS
(@Janebcd) reported
@Hyperoptic My internet has been making lots of strange noises today and now it’s not working. I’m in the SW1P area code. Please check it out, thanks.
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🎩🧉🥸
(@jmtucu) reported
@charlicbread_ I'm having the same issue with OFNL, we just moved to a building with this ****** provider. I miss Hyperoptic already. Did you find a good provider within OFNL?
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#Jimomc Jimo🏴
(@CODMASTER_JIMO) reported
@LikesItSpooky @Hyperoptic @EE 800ms yikes wtf are they using dial up or somethin
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Rob
(@austroscot) reported
Hi @Hyperoptic, we have been having issues with connectivity for the last week. We’ve trouble shooted our devices and checked with our neighbours, none of them are having problems. We think our router might be on its last legs and might need a replacement. How do we arrange one?
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Bella Caridade-Ferreira
(@bella_caridade) reported
@RCBrownPO @bt_uk @WeAreOpenreach Unfortunately, Hyperoptic is 100x worse. BT is the best of a bad bunch.
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Ballsy
(@Ballsy___) reported
1/2 Day 39 without any @Hyperoptic internet. Everyone I speak to claims they are waiting on a reply from the area delivery manager even though it’s been multiple weeks. Im constantly reminded that they are compensating me for this elongated problem as if it solves the issue
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JediLuchBox
(@JediLunchBox) reported
@Ballsy___ @Hyperoptic And don’t forget to press them for a credit for loss of service.
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Ballsy
(@Ballsy___) reported
Day 47 trying to get @Hyperoptic service. Engineers have fixed everything, all the relevant lights are lit up and told I can activate. Ring to activate, get told there is a company wide issue and I can’t be activated yet. The stress and daily time I waste on this is draining.
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Cat Karskens
(@saikocat) reported
@TheCryptarch Hyperoptic (in London - 1Gb down, 1Gb up)
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Kiran Fatima
(@KFatima27) reported
@Hyperoptic When can we expect the outage to be be fixed in the RM13 9GQ Rainham Area. No connection since yesterday morning
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Arshad Jan
(@Arshad1964) reported
@AamirAbbasi111 you did not address your hyperoptic problem?
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HyperopticCS
(@HyperopticCS) reported
@KFatima27 @Hyperoptic Hello! We're so sorry about the loss of service. We've located the issue and we're currently working on it. The issue turned out to be more complicated than first anticipated and the fiber issue that was found is currently being sorted. Hope to have you online soon!
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Luii Eff
(@eff_luii) reported
@Hyperoptic There's been an issue lately for a flat I am about to move into. This is the only flat out of 50 or so flats that is not serviced because of potential repair cost? There are 6 identical ground floor flats right next to each other who all have hyperoptic service-Why?
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H
(@carnegiethemage) reported
@Hyperoptic It's bad business to charge renewing customers (£42) more than the offer you are giving new customers (£40) and then make them fight to get it matched. Why not reward my loyalty? All that's left now is negative brand sentiment.
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Zelda 🐉
(@Firebirdxox) reported
@thejsa_ I'm no expert in any of this by any means, but I'm with Hyperoptic and it's £19 a month and has never once in 10 months dropped or caused me issues!
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Ballsy
(@Ballsy___) reported
@Hyperoptic 5 Weeks since you installed my modem and still no service. Over 20 emails, countless phone calls and no real response. Ive been waiting at least 3 weeks for your area delivery manager to reply to an email. Why advertise a service if you can’t offer it. Abysmal.
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picapi_
(@picapi__) reported
@ign_emgreen 418?? 😭 i hate paying extra money for things so would never but like you could try to haggle a bit or something? do note that if hyperoptic isn't already in the area it might take a long while to install
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GNO*CFC*⭐⭐
(@gnocfc) reported
@BBCiPlayer what's going on guys? I need my #StanleyTucci fix and all you're giving me is "Error code 01119" Sort it out.... . (and no, it isn't my internet, @Hyperoptic are rock solid)
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pony iron
(@ponyiron) reported
@HyperopticCS You don't care about your customers even they work from home. So I never recommend hyperoptic to anyone.