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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (34%)
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Website (30%)
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Login (17%)
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Transactions (13%)
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Transfer (5%)
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Withdrawals (1%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Southend-on-Sea, Uckfield, Preston, Weybridge, Liverpool, Cheltenham, London, Edgware, Southport, Dagenham, Camelford, Bargoed, Hampstead, Barrow in Furness and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Mobile App | |
| Uckfield |
Mobile App | |
| Preston |
Transactions | |
| Weybridge |
Mobile App | |
| Liverpool |
Mobile App | |
| Cheltenham |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Perry Benson
(@peritosbentitos) reported
@IrvineWelsh Starling seems good don’t know much about human contact with any of them apart from Coutts nowadays , who are owned by NatWest , they want you to pay in one way or another for a personal service nowadays , and force people that can afford it down this route by their ineptitude
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Becki
(@beckismith1993) reported
@StagecoachYrks @NatWest_Help why doesn't my card or Google pay work when paying for a ticket on the bus my mums is the same I had a very nice driver today who said there's a problem with natwest but last week the driver was so nasty it was horrible
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Phil Taylor M0VSE
(@philetaylor) reported
@ScottMcGready The banks really don't help themselves (or us) though. A few weeks ago, I needed to setup an Executor account with NatWest (who I already bank with). Setup a new a/c online and then had to go into a branch to confirm it was really me and give them paperwork.
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ruby cooper🌺🌺🌺 UK
(@rubycooper007) reported
@ImanZayna @kwilliam111 @UkWhistle My current position is my MP has written to Commissioner Mark Rowley to ask him to look into why 60 metropolitan police officers refused to help me after I was stalked and framed by natwest who used their corporate might to try and silence me
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Alas
(@lushiousminx) reported
So they hav closed out NatWest bank down to replace it with 70 flats .. bang in middle of a very busy high street .. Let's see how that pans out
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Felicia Barker
(@Eiphel) reported
My phone is bricked. I cannot buy a new one because Natwest will not authorise payments without my phone. I cannot use someone else's phone because if you change your number they disable all new devices for three days. I have no way to access any money.
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Wrexham Business Finance
(@WrexhamFinance) reported
NatWest rapid cash customer? This product is getting removed for new and existing customers. Get an alternative cashflow funding solution in before it’s pulled #cashflow #invoicefinance #NatWest
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nat
(@nat78262144) reported
@itvMLshow NatWest Child trust fund are impossible. My son and I had tried for a long time spending hours on the phone unable to get through. Online didn’t work. Asking for ID that doesn’t exist for 18 year olds. Proof of utility bill etc. my son gave up and had over £800 in his
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Myles O'Gorman
(@mylesogorman) reported
@NatWest_Help Hi I'm not a NatWest customer but I've been receiving emails and statements to my email for a customer with same first name but different surname. Can you help resolve please?
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Jane Bernal 🌈
(@SJaneBernal) reported
Why would anyone want to use NatWest app rather than online banking? Phone rather than computer screen harder to use, need for passcode in addition to customer number, PIN & password, variable mobile reception in Cornwall are all disabling. Any known advantages?
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Tracey Kemp
(@traceykemp78) reported
@martinlewis been trying to access child trust fund from @natwest thousands of teenagers are having no luck,can’t speak to anyone on the phone or in branch!so frustrating.what can we do about it please help
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Sarah
(@boo08_sarah) reported
@AskNationwide My mum doesn't understand she has lack of capacity so is trying to remain independent with my support. All I wanted was someone to call her and run through security and check her account hasn't been fraudulently used. When I rung NatWest with same issue they were amazing.
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Matthew 🦔
(@DamnCoffeee) reported
Natwest bereavement service are ******* HORRENDOUS. Just plain liars.
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Jeffaruni
(@Jeffaruni) reported
The support centre for @NatWest_Help is so beyond useless that it might as well not exist. I need to call someone to verify for Google Wallet but can I do that? Can I ****. Thanks NatWest.
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Cheryl McNay
(@cherylmcnay1) reported
@nsandihelp Hi- I paid an amount from NS and I direct savings into my Natwest account on the 16th November and it was supposed to be next day (today) The money is not showing in the NatWest account and is missing- please help.
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Amy
(@JustAmyJ) reported
@MoneySavingExp NatWest/RBS have coin machines for account holders with no fee or ask bank for coin bags & get counting, can only pay in so many bags at a time but will help with the carrying 💰
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Natalya Dell
(@natalyadell) reported
I eventually read out www CC-Company dot com slash accessibility website URL which literally said they encouraged deaf customers to use Relay UK. *silence* Then: Grovelling apologies & several minutes of whittering about "NatWest touch-type system" (Minicom or actually Relay UK).
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Jason G
(@jasongdal2009) reported
I hate #natwest. 35 years banking and only ever struggle to get problems resolved. Moving everything to FD next week. About time.
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nat
(@nat78262144) reported
@traceykemp78 @MartinLewis @NatWest Had the same problem. Hours on phone. Online system doesn’t work. Then started asking for utility bills as proof of ID. He’s 18 and disabled! We gave up. They made it impossible to get your money. Over £800 lost.
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alpha1
(@autantizio) reported
@Classicbritcom My dad worked at natwest bank hitchin and in those days all the banks would have a member of staff meet up with like from all other banks to physically hand over cheques etc michael Robbins was one of those bank workers dad met modt says till one day he wasn't working 1 of 2
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Donna Spence Comedy
(@DSpenceComedy) reported
@NatWest_Help Why can't Natwest remove Contactless from my Card, without using the app, but Barclays bank does it with no problem?
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NotABot
(@TheNath) reported
@MerielMyers Any of the patronising banking adverts promising to help people manage their money better. NatWest are the worst. Stop closing branches and stop charging overdraft fees if you really want to help people!!
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Tracy Eames
(@EamesTracy) reported
@NatWest_Help cheers! Natwest credit card fraud team system down can't help me. Have now last my tickets due to the delay and I don't know why you have declined payment ! Try back tomorrow #getnewcreditcardprovider
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DarkSlayer
(@DarkieSlayer0) reported
@LBC @natwest have a dedicated team for the elderly and vulnerable. The number can be requested by the standard customer service. They can assist if someone can't use online banking. This might help the church lady.
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Cheryl McNay
(@cherylmcnay1) reported
@nsandihelp Hi -I made a payment out of my NSI savings account into my Natwest account. It was supposed to be next day (today) but this has not been received. The money has gone missing- please help.
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out of context ᶜᶦᵗᵃᵗᶦᵒⁿ ⁿᵉᵉᵈᵉᵈ 🤖
(@ooccnb) reported
NatWest reintroduced the mobile service in Cornwall in 2005, after HSBC ended its own version due to costs.
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Donna Spence Comedy
(@DSpenceComedy) reported
@NatWest_Help Natwest must remember we are the customer they cannot bully all of us, you can FOOL PEOPLE SOME OF THE TIME NOT ALL THE TIME. So please tell me who I can speak to to get What I need to suit my needs I have been a customer over 30 years.
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Anna Rutherford
(@Dr_Rutherford) reported
@mostin Feel your pain. We have spent weeks of time this year on the phone to NatWest, just trying to keep our account open to us. ‘Computer Says No’ seems to be across every service & system post-covid.
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Sebastian Garner
(@sebgarner) reported
@natwest your Mastercard Commercial credit card app ClearSpend is about much use as a chocolate fire guard and also trying to get through to Customer Services is another joke the wait time to get through is far too long but that you get with staff working from home
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zafar mir
(@zafarmir6) reported
@NatWest_Help @Stallulah2 NATWEST had no grounds whatsoever to deny me access to MY MONEY. What on earth is the world coming to when a genuine law abiding individual who works for a living pays thousands in VAT & TAX to HMRC is then subject to being denied access to his own money. I am utterly disgusted