TalkTalk Outage Report
Why is my TalkTalk service not working?
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TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TalkTalk reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TalkTalk. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TalkTalk compensate me for the outage?
TalkTalk outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use TalkTalk and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. TalkTalk has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
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Internet (67%)
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Wi-fi (14%)
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E-mail (6%)
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Total Blackout (6%)
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Phone (4%)
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TV (2%)
Live Outage Map
The most recent TalkTalk outage reports came from the following cities: Bradford, Birmingham, London, Croydon, Hayes, Tower Hamlets, Harringay, Southwark, Feltham, Chesterfield, Reading, Cardiff, Hove, Farnborough and Rhyl.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
||
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Hayes |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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Ami
(@amilynneh) reported
from
Broughton and Bretton, Wales
@TalkTalk I signed up to an 18 month contract sept 2018 but I am having so many issues with bad broadband it’s affecting my whole family we can’t watch a film together or get homework done.
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
I then spoke to a fault manager who also said the problem was my router. I told him that the fault was with the external BT Openreach wiring. I plugged in the crappy Huawei @TalkTalk router and lo and behold there was an external fault.
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Jemma
(@jemthedurb) reported
from
Farnham, England
What a joke, just tried to call @TalkTalk to cancel my account after a year of awful broadband and multiple failed technicians and would you believe their systems are down and I have to call them back #irony #dontusetalktalk #poorservice #talktalkfailed
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Polly
(@himynameisp0lly) reported
from
Liverpool, England
Honestly @TalkTalk are theeee worsssssst internet provider I’ve ever had. Actually robbing me blind for a shite service. Can’t wait to bail them off.
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
Now I use my own router rather than the dodgy Chinese one supplied by @TalkTalk. I was also fairly confident that there was no problem with our internal wiring but the ‘engineer’ proceeded to cut the wires to all our internal sockets.
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suzanna mashal
(@boshamBaker) reported
from
Bosham, England
@TalkTalk thank you for suggesting via customer service agents, that I was ‘confused’. Over 30 mins wasted with no resolutions or explanations. Appalling service to a customer of over 10 years.
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
@TalkTalk It has been that ONLY the 2.4g has been dropping out, not working while 5g and wired are rock solid. Was told that I had to have an engineer visit as it was a problem in my property causing the issue, not a faulty router as I still believe. Being charged for a visit I didn't want
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donald mcneil
(@bigleish96) reported
from
Dunfermline, Scotland
beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
I tried @TalkTalk’s ‘live chat’ to explain that their engineer had decimated our house wiring but I was then told the problem was my router. (Lesson to self -Do NOT use live chat)
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bethany thomas
(@bethanythomas16) reported
from
Camden Town, England
@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet
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Heather Tasoren
(@HeatherTasoren) reported
from
Edinburgh, Scotland
@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
We waited in for the engineer. Surprisingly he turned up on time. He said that he was here to fix the ‘bridge tap’ which was all he did. @TalkTalk said there was a problem with our internal wiring.
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Dirk Digby
(@S18_Blade) reported
from
Dronfield, England
@TalkTalk No one knows what the issue is. This Engineer may come and shrug his shoulders
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Tony Jones
(@aberfoodblog) reported
from
Llanychaiarn, Wales
@TalkTalk Broadband problem logged. 1. New router sent, pointlessly. 2. Engineer sent out. Wrongly told we had to be in. Didn't fix it 3. Trying to find out what's going on, your system says another engineer will be sent out Your inefficiency must cost you a fortune @MarianJebb
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Ryan M Taylor
(@RyeMTaylor) reported
from
Huntingdon, England
@TalkTalk Hello. Can you please confirm why you feel it acceptable to put this scam protect thing on my account. That I can’t disable no one at tech support. And I can’t do the work I need to get done because of it.
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Sophie
(@bainbridgexo) reported
from
Stratford, England
@TalkTalk Yeah but only put it in today (my bad)
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Braden ♔
(@BradeLeeStevens) reported
from
Birmingham, England
@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
So two number changes later, we no longer use the landline much. We’ve now got no extension sockets despite not ever having a problem before. We’ve spent hours talking to @TalkTalk but there’s one big problem....
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Dirk Digby
(@S18_Blade) reported
from
Dronfield, England
@TalkTalk internet goes down and is suddenly a BT open reach problem. Cant get an engineer out until Wednesday #shoddy
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
He then pronounced that he had ‘improved’ the speed and left saying it would get better still in a couple of days. The problem was that there was no change - other than courtesy of @TalkTalk we no longer had working extension sockets.
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Tumi_MSK
(@masikane_tumi) reported
from
Poplar, England
@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
It started with @TalkTalk trying to be helpful. Their “tests” had detected a fault with our line - so the email said - and they would send an engineer free of charge to fix it.
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
The problem is that you cannot trust @TalkTalk. They lost our data to a plague of Nigerian hackers who pestered us daily. Then they gave us a new telephone number which was from another customer whose data had been lost.
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AJU 🌵
(@alltimeanja) reported
from
Seaham, England
@TalkTalk You've got to be taking the mick. I spend half an hour on the phone with a stupid advisor who hasn't done her job!!!!!
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Emily Haydon
(@emyee20) reported
from
South Shore, England
So @virginmedia after 8 years of loyal custom you want to charge us more for our T.V and internet than we have been paying, or that our friends pay ......jog on! @TalkTalk @SkyHelpTeam @bt_uk what t.v and internet packages can you offer a loyal customer.
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
.@TalkTalk then refused to send an engineer out to fix the damage they had done. They are insisting on me sending another crappy router as apparently they cannot test the line (despite saying at the beginning of all this that their tests had shown a problem with our wiring.)
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🏳️🌈🌟Simon🌟🏳️🌈
(@TheSimonC90) reported
from
Chelmsford, England
Talktalk are just utterly horrendous for Internet. I lost count of how many times I've had to restart the router because it's just slowed itself down to nothing. Do better ffs
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Stuart Reynolds
(@shaldonangler) reported
from
Shaldon, England
If you have ever suffered a Broadband fault you will have some idea of the hell that is @TalkTalk customer service. A thread on how not to do things.
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Calvin Rowe
(@afrokid1982) reported
from
Great and Little Preston, England
@TalkTalk your customer service is well definitely not up to scratch 4 phone calls over two days for a mistake on your end just to be told tough it’s not our fault