Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (54%)
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Internet (31%)
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Total Blackout (9%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Tamworth, Southwark, London, Verwood, Barrow in Furness, Leeds, Bournemouth, Colwyn Bay, Aylesbury, Newtownabbey, Port Talbot, Troon, Glasgow, Bolton and Whitstable.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
Phone | |
| Southwark |
Phone | |
| London |
Internet | |
| Verwood |
Phone | |
| Barrow in Furness |
Phone | |
| Leeds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Churchymcchurchface
(@maggies28654076) reported
@empem39 @tescomobile You were lucky. Just experienced terrible customer service from #poorservice
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Gemma
(@gembob86) reported
@tescomobile I'm having huge problems trying to redeem my code for free 6 month subscription to club card plus. Contacted you last week via website but still haven't received any help :(
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m
(@siion69) reported
hey @tescomobile im trying to access the DN support portal but i think its down
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Kate
(@BlondeRoberts) reported
@tescomobile customer service is non existent it would seem. No one can help. Have had a horrendous time losing my dad to Covid and now my mum is too ill to speak for herself and they’re refusing to help me cancel her account as her phone has been stolen
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Kid Cookster
(@kidcookster) reported
@tescomobile If you were there to listen, it wouldn’t take 4 months to get an old lady’s money back, which you have now agreed to do in vouchers, having promised 3 times a cheque was in the post…your not there to help, all about grabbing old ladies money, and lying. Let’s revisit this soon🤔
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Raymond Harper 🌸
(@RaymondDesigns2) reported
@BagaChipzfan @tescomobile @GREATAWAKENINGM Or the blackout on its way
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cory😊!
(@americanguy11) reported
@tescomobile can u help? my dad is trying to get on online so he can buy some internet but he can't remember the security questions ect. they can't seem to do anything in store. thanks
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Rebecca Goldsmith
(@MolemummyGold) reported
@JamesTitcombe @tescomobile Should be with EE, excellent service and calls before and after delivery
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Just H
(@BagaChipzfan) reported
@tescomobile I don't think it's your fault. I know O2 are your feeder network. It said it was from them
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Anthony Duncalf
(@anthony_duncalf) reported
@tescomobile I'm not a Tesco mobile customer myself but my parents and my Uncle are. I get around 20mbps on SMARTY which runs on 3 network pretty much everywhere there's 4G.
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Kid Cookster
(@kidcookster) reported
@tescomobile They are holding onto an old lady’s money, and refusing to give it back to her. Having sent a letter, they are refusing to accept the details of the account today - the same details were given last week? Unbelievably disgusting service. @Tesco robbing old ladies
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Vanessa.A.21
(@VanessaA216) reported
@tescomobile is the network down? My phone has no signal and keeps saying "not registered on network" when I try to make a call. I have removed the sim card and put it back into the device but it's still not working
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Steve Lewis
(@SteveinReading) reported
@HMRCcustomers @beckbrady75 I've had 5 in 2 days! Sick of it! Blocked and reported each time but they use a different number. Can't the phone networks shut this down? @tescomobile ?
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Les Twigg
(@LesTwigg) reported
Swapping to a replacement Sim on O2 was reasonably easy, same job on @tescomobile was ridiculously easy. Not sure why Three made it so difficult, swapping networks was the best solution...
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Anthony Duncalf
(@anthony_duncalf) reported
@tescomobile The @O2 4G network can't cope with demand in some areas. My Mum was getting 1mbps in a good O2 4G area. Switched it to 3G+ and it's 15mbps now. Telling people to turn their phone off and on and wiping the sim isn't good technical support.
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#LockTrumpUp 🍊🍊🍊 🏴 🇪🇺
(@PaulMorris7777) reported
@absoluteradio @tescomobile Awful competition.
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Karthik Botla
(@botla_karthik) reported
@tescomobile I went to store on May - 11- 2021, staff in the store havent bothered about customer. They really not interested in attending customer. One guy in perticular doesn't want to attend or respond to me. I was really disappointed with the experience I had.
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Churchymcchurchface
(@maggies28654076) reported
@tescomobile Appalled at service tesco mobile. Made our phone totally useless and staff at the call centre said nothing they can do. Your agent can't help me, wont give me escalation process or service level. Did nothing but talk over me. and did nothing to resolve issue. #poorservice
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Raymond Harper 🌸
(@RaymondDesigns2) reported
@tescomobile Wow are there seismologists at Tesco?! What an odd thing to say, we never have large earthquakes or large tornadoes that are life threatening in the U.K. so your statement is rather odd
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Karthik Botla
(@botla_karthik) reported
@tescomobile I was really disappointed with the experience I had. Even though I had all the documents even didnt care to see them, I really Lost interest to buy a mobile with Tesco. Sorry tesco you lost a customer because of your staff behaviour.
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AnilDagar
(@Dag44159) reported
@tescomobile what is your complaints procedure. The online links don’t work. What a shabby service. No transparency
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Steve Lewis
(@SteveinReading) reported
@tescomobile I do block no.s but they use different ones every time. I've tried the Truecaller app but it's no different to blocking in the phone. My landline has a TrueCall unit which stops every unwanted call. Mobiles need similar. Changing my no wouldn't help as they must use random ones.
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Faye
(@fayewhittaker) reported
@tescomobile can someone help my internet isn’t working only on wifi? Plenty of data left?
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Churchymcchurchface
(@maggies28654076) reported
@tescomobile #TESCOMOBILE cannot get any customer service to help. Saying they don't provide support for anything purchased from your shops. Have to have purchased online to have customer support. Is this right? you don't provide customer support? #POORCUSTOMERSERVICE
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Mellycat
(@Mellycat6) reported
@tescomobile @GREATAWAKENINGM What ???? Why would this even be considered a “service” Tesco would even offer I smell BS
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v
(@virrals) reported
been waiting a whole week for one specific phone call and of course it never comes through and i miss it because my house is a @tescomobile deadzone!! cool cool.
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Enzo
(@Nincs_Arcom) reported
@siion69 @tescomobile you stupid emo ************
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Stacey / 400 days until WDW ✨
(@disneystace) reported
@tescomobile can I get some help please
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Churchymcchurchface
(@maggies28654076) reported
@tescomobile Invest in staff training and managers who get off their backsides and offer their staff support where there is an #poorcustomerservice
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Steve Davis
(@the1275GT) reported
@tescomobile @O2 How the heck is your service still down in the UB4 area? My elderly Mother-in-law is without her mobile phone since Monday 10th May. It's 2021 not 1990 #poorservice #nosignal