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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (41%)
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Website (23%)
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Login (17%)
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Transactions (11%)
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Transfer (5%)
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Withdrawals (3%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Deptford, Newcastle upon Tyne, Tottenham, Bury, Manchester, London, Swansea, Gloucester, Preston, Felixstowe, Bedford, Cirencester, Livingston, Clydebank and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Deptford |
Login | |
| Newcastle upon Tyne |
Transactions | |
| Tottenham |
Login | |
| Bury |
Login | |
| Manchester |
Website | |
| London |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Amar Bhogal
(@Amarrrr_Bhogal) reported
@TSB The worst banking I have experienced in my life. Your Business Banking team has a lack of organisation, customer service skills, lack of understanding of your own banking processes, common sense. I could go on all day with the list....
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Laura Farmer
(@laurafarmer34_) reported
@Paul7Law @TSB They’re always having issues. My main concern this time is that I can’t make any purchases with my card. That is NOT ok x
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Claudia G Williams
(@StarG96) reported
@TSB please can you clarify your customer service open hours? It says till 9pm on the app, 10pm on here but 8pm the phone. I’m trying to report potential fraud and can’t get through to anyone. The self service doesn’t even offer the option I need. What am I supposed to do?
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Tom Brechney 🇪🇺
(@TomBrechney) reported
Atrocious service @TSB. Over 30 mins wait to call you at your request regarding a new transaction and suspension of internet access. Please implement service where YOU call the customer if you have a query. #covidexcuses
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Anoushka Curtis
(@NooshCV) reported
@TSB I've sent a bank transfer payment to my TSB credit card this morning. I know it can take a few days to go though, but my available balance hadn't updated, which it usually does v quickly. Are payments working?
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Freya
(@freya_bethan) reported
lol so @TSB banking app is broke and now I can't log into their website either bc if keeps crashing 🙃 how am I gunna pay my rent 🙃 might as well switch to @monzo bc at least their reliable...
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Wendy Edgeller #Simplylovely
(@WEdgeller) reported
@TSB Hello, it was already set up for alerts but I've had none since 2nd September. I tried to update it and got an error MG-TA-0010
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Laura Farmer
(@laurafarmer34_) reported
@TSB Yes I have but not being able to use my card for roughly 6 hours is NOT acceptable. I’m aware I’m not the only one. It seems ok now but you need to sort out the continuous issues you have
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peter smith
(@zodiacbanana) reported
@TSB My Internet banking is having 'technical difficulties' and I need to 'try again later'. Please advise what is going on and post it on here for others with the same issue.
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
@TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?
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BR_7
(@bidhan23_dutta) reported
@TSB In branch now in MK centre and they too are ringing. They’ve been on hold since 10am. Well done 👏 guys on poor customer service.
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Valerie Thompson
(@msvalthompson) reported
@TSB is there a problem with online banking? Been trying to get onto it for a while with no success.
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Dawn Robertson
(@dawn1110uk) reported
@TSB my card keeps being declined even though I have funds in my account. There is nothing on your tsb page to say you are having problems?
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james e
(@jamese80543451) reported
@TSB why is my online banking not working?
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Josie
(@JosieWoodcock) reported
@TSB Hi, I tried to get into my nearest branch today (which isn’t very near at all) and couldn’t get there in time before closing due to working all day and horrendous roadworks traffic. When will we able to pay cheques in via the app?
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Sgt Mike Templeman
(@SgtTempo) reported
Attended a banking protocol job today to help safeguard an elderly person from scammers. Great work by @TSB for blocking payments. Sorry but people who try & scam the elderly & vulnerable out of their money are scumbags, plain & simple. #Fraud #TakeFive @LincsPolice @FCR_Lincs
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Andrea Mcnicholas
(@andreamcnik) reported
@TSB Mobile banking down once again, this is now happening far too often to be acceptable 😡
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Pudzy1⃣5⃣
(@Pudzy83) reported
@TSB cnt seem to log on to my account through a laptop I answered my one-time password text correctly every time and it would not let me enter my account can u please help
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Tom Brechney 🇪🇺
(@TomBrechney) reported
@TSB Not resolved by asking me to call between 8am and 9pm. Terrible service.
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Julian Lazarus
(@julian2tweet) reported
@lisaminot @TSB Hi Lisa, have you double checked the number to call on the text against the number to call on TSB website - it maybe one number different , if it is it’s likely to be fraud . Any card payments authorised today will show in the pending section of your account .
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
@ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!
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Gareth Millward
(@gforcemilly) reported
@TSB Business Banking down????
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Deji
(@dbalo_14) reported
@TSB mobile baking app is down. Been nearly a week now.
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tracy osborne
(@sharleen13) reported
@TSB unable to log in all morning, any issues???
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??
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𝚗𝚒𝚔𝚔𝚒𝚎𝚕𝚒𝚣𝚊
(@nikkibell_x) reported
@TSB my dad has been trying to make a payment to his credit card for 4 days now and your online banking keeps crashing or saying the service is unavailable. Can't see any news formally announcing system issues??
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Chris
(@C17Y_CJ) reported
from
Bury, England
@TSB hi, can I go in to a branch and request a printed statement going back 6 months. Will this be done there and then? Many thanks for any help.
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CraigW
(@Craigwi35689229) reported
@TSB is there a problem with your App? I've had to re-install it three times in the last week.
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Karyn Mackenzie
(@MilroyMac) reported
@TSB any updates on when Internet banking will be working properly, been weeks without being able to make online payments?
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Paul
(@Paul7Law) reported
@TSB seems to be down yet again. Nothing posted on their page or socials about planned maintenance. If only this was the first time...