BT (British Telecom) Outage in Whitwell, Derbyshire, England

@virginmedia Nah - I’m not chasing anymore - 18/19years of loyalty and you treat me like shit - I’ll let my contract run down and join @skyuk or @bt_uk

If you’re trying to email me this morning, I’m not getting your emails due to @bt_uk being down - if it’s urgent plz phone, text or send pm via twitter or Facebook.

So it looks as though @bt_uk’s internet went down overnight; how do I claim my BT Plus compensation. 0 Mbps is definitely below the threshold…@BTCare

About to do a late stream after spending hours getting stuff just right for it and the internet cut out. Tried to call @bt_uk to see what the crack is and even their service line is down for maintenance. Just my luck. 😩

@bt_uk service in #S10 keeps dropping out. Have reset the router now multiple times. Works for 5 min then stops.

@bt_uk just getting into #Montalbano mood and TV freezes up. Remote control not working so panic stations. Wait a minute we have @FreeviewTV quick switch over and yippee brilliant picture and sound quality. Must use this more often.

Robbie Savage is the worst commentator I’ve ever heard #BTSport #EuropaLeagueFinal

@bt_uk @BTCare @BTGroup WiFi reported on Tuesday, issues with the hub. Expected delivery of replacement hub- SATURDAY. You need to improve break fix delivery timescales. That is poor service especially when you are advised 2 days for replacement hub to be delivered.

@SkySportsF1 poor coverage of #IndyCar. Please give it back to #btsmototsport. @btsport so much more a professional & slick presentation.

@DannyJamieson @rach_brown1 @btsport @SUFC_tweets @ManCityWomen @ArsenalWFC Worst example of interesting things happening at the Conti Cup.

@btsport var is shit . There again so are most refs .. gotta get ex lower leagu players Reffin

@BTCare loads of problems with internet and TV connections today. Is there a problem somewhere.

@btsportscore @btsport @btsportfootball @RobbieSavage8 @chris_sutton73 and the Etihad is still never full.. #isthisalibrary

@wonkeydonkey10 @GaryLineker @btsport @LFC Somethings never change COYR

@btcare bloody brilliant service today,send a text message you can’t reply to, cancel an engineer when we still have a fault, cut us off 4 times on the phone & expect us to pay £120 a month for the service!

@btsport christ your app is terrible. Too many crashes and now can't view because you think I have too many views running.

Missing. Concern over the missing BT engineer expected between 7 & 9. Time off to wait. Hope the person is OK. At least @BTCare is consistent. Poor at best.

@BTCare Called back and told it’s not available on sky! It was raised as a complaint and the call listen too and admit we had been miss sold. If we subscribe to the BT sport channel surely that’s a subscription

This is terrible today from Man Utd #BOUMUN #afcbournmouth #manchesterunited #btsport

******* hell,@btsport have had one shit day today🙈

Disgusting service from @bt_uk 1 month after moving house we still have no landline or broadband. Customer care non existant. @BTCare

How much money are Vanarama paying BTSport? Can’t have an ad break without that god awful dirge.

@chrisjones792 @btsportcricket @englandcricket @ECB_cricket @btsport Virdi from Surrey looks decent too... will be tough for Bess and Leach I think. Rash and Ali’s batting will help them out to get picked. Although Bess is decent batting

@BTCare I am afraid it doesn’t you are mistaken! Anyway let it be known that when this ‘contract’ is up I shall no longer be a BT customer

@BTCare No just a link to renew on an email BT sent me. If I’d known I’d never renewed because I think £77.50 a month for just the Internet is an absolute insult! I could get TV, phone and internet for £55 a month from @SkyUK that’s without discount.

@BTCare Apparently so but when I renewed I never got told how much I would be paying just that I’d get a preferential rate on BT sport. So I never knew what I was entering in too! I just assumed that loyal customers would be looked after and not penalised or taken advantage of!

@BTCare My 94 yr old Granny had received a bill with calls on that she hasn’t made, when I have called the number it just makes a buzzing sound, please help she is very distressed about it all

@BTCare Yes the 2nd time via the internet chat but the window closed before I could take it down.

@BTCare No problem it is happening when adverts come on between rounds it’s ok when fighting isn’t on!

@GaryLineker @btsport bit harsh that is yes we was very poor equally leeds was very good. we should support new managers

Hearing that @btsport have lost the UFC rights, time to cancel my subscription I think

@BTCare Still not heard anything regarding my complaint (from the 25th June). Still no gift card (from the 5th June). Starting to get rather unimpressed with the service. Thanks.

@BTCare Hey. Never did receive a phone call regarding this… you have my mobile on the account and no missed calls. Could you chase. Thanks.

@BTCare @Crocs @Crocs are supposed to be emailing me a return label and they say it’s not coming as there are problems emailing BT email address. I have also got an email in my outbox that won’t send to crocs it just keeps failing Allother emails are coming through as normal &going as normal

@BTCare is there an ongoing problem with btinternet email address? @Crocs say it’s the reason I can’t get a return label as they can’t email it too me!

@btcare I emailed a complaint over on the 25th June regarding my UltraFast service and was advised someone would contact me within 7 days and so far haven’t heard anything. Can you advise how to chase this up? Thanks.

@bt_uk terrible service been on the phone for 30 minutes to someone that is no help what's so ever and rude then ask for a manager to be told I have no right to talk to a manager I have all this on video you cannot treat people like this

@beverleyturner @RobroyTroy12 @virginmedia @bt_uk Same over the river ! Engineer who visited told me to buy WiFi boosters from Amazon. Have bought 7 and signal gets to all rooms now plus a booster from Virgin, that was free. Have no plugs free now for vacuum though...,

@_Nell_Wood_ @bt_uk @JackLHodges I’ve been told there’s a mast down near you! I just changed my phone contract and they flagged with me as your address was still registered on my account! That might help xx

Hey @bt_uk my router keeps restarting itself between the hours of 9pm to 12pm everyday, I don't think this is normal so if you guys have a solution or an answer then I'd appreciate it.

@bt_uk Broadband worked fine all over the house for years. Since the 'signal boosters' went on sale, the signsl upstairs is pretty much weak as dishwater. Will def be shopping around when contract is up....its like having dial up again. Fed up of seeing Lite versions

@JackLHodges @_Nell_Wood_ @bt_uk Only downside is that the router sucks a little but for your size flat it should be ok

@bt_uk I need assistance with my internet it’s bin bags. Constant packet loss and latency issues

@rijohnstone @bt_uk I am sure they do. It is not your opinion on independence that I have an issue with.

@btsport £438 for a years subscription... I really hope your CEO dies a horrible death 🖕🏻

@bt_uk So for my broadband that was supposed to be activated yesterday. I still have no connection. Because oh yes... I DO NOT HAVE A BROADBAND LINE! I tried using my phone line to connect to the internet. But enough is enough. You have lost me as a customer.