Is BT (British Telecom) having an outage in Broughton, Northamptonshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) in Broughton, Northamptonshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Broughton, Northamptonshire, England

September 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:30 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.00%)
  • Phone (21.74%)
  • E-mail (9.66%)
  • Wi-fi (4.83%)
  • Total Blackout (3.86%)
  • TV (2.90%)

BT (British Telecom) Outage Map Near Broughton, Northamptonshire, England

The most recent outage reports and issues originated from Northampton, Kettering, and Wootton.

BT (British Telecom) in Broughton, Northamptonshire, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Broughton, Northamptonshire, England

Latest outage, problems and issue reports in Broughton, Northamptonshire, England and nearby locations:
  • rockingrodders
    Rodney Marks (@rockingrodders) reported from Kettering, England

    @BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

  • LouiseBrockbank
    Louise Brockbank (@LouiseBrockbank) reported from Northampton, England

    @BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @StuartDavies @BTCare If they proactively provided the 4G-provided router then that would be useful; I can set up my draytek to automatically use it as a backup route if the VDSL dies. But it appears that it's on-demand as issues are reported, which is less useful.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    I don't understand @BTCare's latest email. Is "Superfast fibre plus" basically just rebranded Infinity 2? I can't see BT Sport mentioned, there's some price freeze promise, and a 4G-backed router in case of issues. But it's basically the same tech, speed, etc., right?

  • _saraax
    Sara Turner (@_saraax) reported from Northampton, England

    @BTCare any reason why we can’t connect to the broadband, the WiFi isn’t connected & the network isn’t even showing.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Simonwoodus09
    Simon Woodus (@Simonwoodus09) reported

    @Hashyy131 @btsport Stupid price of like 30 something quid and 20 quid to join ... I only wanna watch ufc and footie on it

  • sam_rover
    sam (@sam_rover) reported

    @wearenosmirk @BTCare @BTCare looks like you’ve lost a customer there, & can I blame him!

  • jingo67
    davie🥓🧡💙hay (@jingo67) reported

    @BTCare One of the messages i recieved at 2pm was the apology text from RyanAir offering voucher details for our 2.5hr delayed flight. Which i never received as it didnt deliver at the time when i was using airport free wifi. So how do i claim back for non service?

  • CREADCyf
    Stephen Edwards (@CREADCyf) reported

    @BTCare Ive done as the last link told me from your collegue, renameing the other channel.... non are coming up on any devices. Its obvious that the wiffi link from device cant oick up the hub wiffi, so the problem is in the hub

  • jingo67
    davie🥓🧡💙hay (@jingo67) reported

    @BTCare No your colleague blamed local network and suggested a move locations to try different areas as i was reliant on any free wifi. All this i tried but phone never picked any network up auto or manually. I arrived back in the UK and instant network. No tech advice.

  • JoannaMG22
    Joanna Goodman (@JoannaMG22) reported

    @BTCare yes it is - I can access via the web, but I cannot work effectively like this - again @bt_uk is letting its customers down - my support call and this twitter conversation are like a comedy sketch of rubbish #tech #support #failure if I wasn't losing work time, it would be funny

  • wearenosmirk
    Joe (@wearenosmirk) reported

    @BTCare I have a complaint logged, but I've also got an engineer booked, so surely they will come out first regardless because the service is useless without all the kit being setup?

  • wearenosmirk
    Joe (@wearenosmirk) reported

    @BTCare As far as I know the previous occupants already had fibre installed, so I don't know why that would be the problem. Could you find the actual problem? It feels like we're being left in the dark here.

  • pkrpmusic
    paul pledger (@pkrpmusic) reported

    @BTCare Update: my father has opted for a new supplier. Now he’s getting endless automated calls from a BT SMS service. Thanks.

  • tonyflynn1208
    Tony Flynn (@tonyflynn1208) reported

    @BTCare @BTGroup so no follow up from the Manager, still what should I expect when their service was shambles and ridiculing in the first place