Is BT (British Telecom) having an outage in Leek, Staffordshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Leek, Staffordshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Leek, Staffordshire, England

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Most Reported Problems:

  • Internet (64.59%)
  • Phone (14.40%)
  • E-mail (7.78%)
  • Wi-fi (7.39%)
  • Total Blackout (4.28%)
  • TV (1.56%)

BT (British Telecom) in Leek, Staffordshire, England Comments

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BT (British Telecom) in Leek, Staffordshire, England Issues Reports

Latest outage, problems and issue reports in Leek, Staffordshire, England:
  • mistersjh
    Samuel Hall (@mistersjh) reported from Leek, England

    @BTCare had all channels (HD also), went away on holiday, now missing HD channels and others.. no neighbours have issues so not sure it'd aerial. Retuned, check cables, now what? Could our line have been knocked in the communal cupboard?

  • subirony
    Neil Langridge (@subirony) reported from Leek, England

    @btsport Hi, I keep getting error VC011 when trying to watch Golazzo on catchup - can you please help? Thanks.

  • limavadyloyal
    Limavadyloyal (@limavadyloyal) reported from Leek, England

    @bigj2001ie @TheScotsman @SuperCupNI @CelticFC @ScottishFA @btsport Always offended never ashamed

  • gsian
    gss (@gsian) reported from Leek, England

    @ClinicalFirmino @LFC @XS_11official @Alissonbecker @IntChampionsCup 551, never even noticed the channel before. im not 100% sure if its free or if its party of my btsport package, but i can watch it

  • Jenaraj
    Jenaraj (@Jenaraj) reported from Leek, England

    @btsport since you lost @SerieA_TIM is the price going to come down? as its a bit crazy to charge what you with less to show? and no no-one asks for your own production show...

  • Eazyypoints
    🏴󠁧󠁢󠁷󠁬󠁳󠁿 naTe (@Eazyypoints) reported from Leek, England

    Please fix the audio sync... #btsport #UFCHamburg

  • teekeeMB
    Teekee (@teekeeMB) reported from Leek, England

    @BTCare I have experienced terrible broadband connection all weekend and since the start of my contract in March. Your call centre is no help. Can you help at all??

  • c_pearson33
    Cassie (@c_pearson33) reported from Leek, England

    @BTCare Fault with an existing service.

  • Roger_Edwards
    Roger Edwards - Marketing Made Simple (@Roger_Edwards) reported from Leek, England

    @BTcare I’m getting really slow broadband speeds of 8mbps compared to the 30mbps it should be on BT Fibre. What’s wrong. Tranent Exchange.

  • bigj2001ie
    jamie agnew (@bigj2001ie) reported from Leek, England

    @limavadyloyal @TheScotsman @SuperCupNI @CelticFC @ScottishFA @btsport No they didn't. I was in the Celtic end and I support united. Talking shite

  • wh1skeymac
    Chris Hodgetts (@wh1skeymac) reported from Leek, England

    @BTCare Yes they did and I sent follow up emails on 9th April, 3rd May, 24th May, 6th June and the 7th July. None of which have been responded to even though I stated that I wished to escalate it to a complaint. Hence my move to Twitter to at least get a response!

  • Colinmufc
    Colin Graham (@Colinmufc) reported from Leek, England

    @rdjmills12 @frankwarren_tv @LiamBeefySmith @btsport Getting praised for getting bashed to fuck but not quitting is a british mentality mate ffs q

  • grantsusse
    Grant Susse (@grantsusse) reported from Leek, England

    @BTCare how do I make a complaint??

  • CharStevo90
    Char (@CharStevo90) reported from Leek, England

    @BTCare My internet is provided by @NOWTV but the line coming into the property isn’t functioning to full capacity thus I’m getting slow internet it’s a @bt_uk line issue

  • BeatnikBrian
    Brian C. (@BeatnikBrian) reported from Leek, England

    @djuptjuv @btsportfootball @btsport @BTCare @chris_sutton73 Ah man, I forgot about that last year. Fuck sake. Annoying either way.

  • moorlandsmrs
    Ella Checkley (@moorlandsmrs) reported from Leek, England

    @BTCare We finally got through to someone who could help and have booked an engineer visit which is all we wanted to do in first place.

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported from Leek, England

    Hey @BTCare why is my internet speed 42Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • MMAandME
    Jon Prentice (MMAandMe) (@MMAandME) reported from Leek, England

    Man these never ending adverts on @btsport whilst I am trying to enjoy the UFC is unbearable!

  • AflashofArrows
    Mike 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@AflashofArrows) reported from Leek, England

    @BTCare They’ve now booked an engineer to come to the house on Wednesday!. t’s not the broadband not working that has annoyed me. It’s the lack of knowledge from staff members who keep making false promises and some being rude.I can give you my id number in dm if to put in the complaint.

  • Ynys_Prydein
    Cymru (@Ynys_Prydein) reported from Leek, England

    @BTCare Are you aware that the BT mobile phone signal in Tenby Wales, keeps on dropping making calls impossible and connecting to 4g as totally impossible?

  • acoopsy26
    andrew cooper (@acoopsy26) reported from Leek, England

    @BTCare Ok noted. I’ll be sure to reference that when I cancel both phone contracts my tv, landline and internet

  • CharStevo90
    Char (@CharStevo90) reported from Leek, England

    @BTCare @NOWTV Nowtv but they say it’s a line issue

  • pleasant_pete
    thunder & lightning ⚡️ (@pleasant_pete) reported from Leek, England

    Hi @virginmedia trying to get @btsport to stream in HD via the desktop via your website? Can’t find the option. Can anyone help me.

  • SGrahamg5
    Stephen Graham (@SGrahamg5) reported from Leek, England

    @bt_uk @BTCare My parents have been targeted by scammers immediatly after they were brw beaten into service upgrade new router - any co-incidence? What are you doing to securre new routers? Unique pwd? @Ofcom @cyber @StaySafeOnline

  • Hush00159747
    hello, my name is human (@Hush00159747) reported from Leek, England

    @BTCare Yeah that sorted it. Who knew turning it off and on again would fix it. Lol

  • xSicness
    Sicness (@xSicness) reported from Leek, England

    @BTCare its hard to explain, i just really need help. The issue is on both wireless and wired.

  • DANICLAFF
    DC (@DANICLAFF) reported from Leek, England

    @BTCare @EE already done it earlier, they said I was getting 17mbps even though I know I am not getting anywhere near it wired or wireless. cheers anyway for the help

  • JMCCfire
    Jayne Chidgey-Clark (@JMCCfire) reported from Leek, England

    @BTCare I have spent 48 minutes trying to sort on your line and she took the complaint but was reluctant to get someone to call me back but eventually said someone would in 2 days. I await with interest. You have my money I have no service despite being promised it (listen to recording)

  • JMCCfire
    Jayne Chidgey-Clark (@JMCCfire) reported from Leek, England

    @BTCare So if you look up vol013-315478109678 my complaint you will see. Spent over 2 hours of my life on phone to you today. Misold service and now apparently you do not like to respond to complaints in person.

  • Loulabelle_KB
    Louise BatmanBartram (@Loulabelle_KB) reported from Leek, England

    @BTCare No, no faults, we have a bad connection normally anyway but it’s not connected at all for the past two days, the middle light is just flashing orange none stop.

  • Nettofabulous
    Bearded Beefer (@Nettofabulous) reported from Leek, England

    @BTCare Only half the issue. Waited so long to have a new by vision box sent. waiting for the handler to go through the system process to organise the replacement, I didn’t have time to solve the on going broadband dropping out issue.

  • Loulabelle_KB
    Louise BatmanBartram (@Loulabelle_KB) reported from Leek, England

    @BTCare our internet hasn’t been working since yesterday? Any idea how to fix it?

  • xSicness
    Sicness (@xSicness) reported from Leek, England

    @BTCare Anyway i can fix this issue i have with my internet connection. Every few seconds games i'm playing go to 200 ping and freeze and then come back. (stuttering)

  • indexCS
    index (@indexCS) reported from Leek, England

    @BTCare I meant with the other support agents, it just seems like an endless cycle every time I start a conversation with support because of the lack of case numbers. Took me ten minutes to get one in the last interaction I had. It's in the master socket.

  • indexCS
    index (@indexCS) reported from Leek, England

    @BTCare I've been through this all already, see what I mean? It's just some feedback I'd like to articulate. There's another proposed solution coming in the post soon.

  • Wassisname
    wassisname (@Wassisname) reported from Leek, England

    @BTCare So i was contacted almost exactly 48hrs later answered the phone they hung up also still having my line restricted between 3pm and 1am all that has to be done (im guessing) is derestrict my service

  • breathe_mma
    breathe_mma (@breathe_mma) reported from Leek, England

    @UFCEurope @UFCFightPass @btsport my bad nvm

  • lacla1966
    Lesley (@lacla1966) reported from Leek, England

    @bt_uk @BTCare daily flashing orange lights on hub this past week. Reboot fine for a few hours then problems again. Getting beyond a joke now.

  • sim_mclarke
    Simon M-Clarke (@sim_mclarke) reported from Leek, England

    @BTCare Sat 20 feet from a he hub and no signal... a regular occurance... trying to watch f1 in the garden.. just renewed my contract by the service still at the same absolute rubbish...!! What a waste of money when could have gone else where..!!

  • truemaaann
    Molly (@truemaaann) reported from Leek, England

    @BTCare Poor customer service, can I have an 0800 number please?

  • sarahlou_lander
    Sarah Lander (Bird) (@sarahlou_lander) reported from Leek, England

    @BTCare Rude is an understatement! The account has recently been upgraded. Is there no way I can access btsport?

  • sarahlou_lander
    Sarah Lander (Bird) (@sarahlou_lander) reported from Leek, England

    @bt_uk Hi, your very rude employee just told me I can’t add @btsport onto an account for another 2 weeks because the account has an open order and you can’t do more than one thing at a time. Is that correct?

  • sarahs_81
    Sarah (@sarahs_81) reported from Leek, England

    @BTCare Says no issues, but several friends in the same town also having probs apparently!

  • MPTickner
    Mark P Tickner (@MPTickner) reported from Leek, England

    @BTCare Broadband is up and down like a yo-yo today in Guildford! WTF is going on?

  • aneurun
    Aneurun (@aneurun) reported from Leek, England

    @BTCare I dont have any issues any more, my new router is stable and I can even connect to it from the garden, not possible with the smart hub, I'll keep it though just in case I need to do a line test

  • indexCS
    index (@indexCS) reported from Leek, England

    [email protected] has the most abysmal technical support I've experienced. Not giving out case numbers, broken English, seems like the operator has a memory span of about 5 seconds. Going to be switching ASAP

  • chunkynoseblood
    james (@chunkynoseblood) reported from Leek, England

    @BTCare What's the opening times for this line? Same as sales and service?

  • ShakeyShakeyHam
    Sheikh ma Ham Head. (@ShakeyShakeyHam) reported from Leek, England

    @AxAs23 @MuiryCeltic @donaldsteele58 @btsportfootball @btsport @chris_sutton73 Republic of Ireland weren't there so he had to support someone.

  • vickeewilkes
    Victoria (@vickeewilkes) reported from Leek, England

    @BTCare our BT broadband has been going off all week!! Keeps cutting out, reset box comes on for 5 mins then goes off again!! No problems in our area! Not good enough for the money we pay! What can we do please?

  • kevspearson
    kevin pearson (@kevspearson) reported from Leek, England

    @btsport sat watching the replay of the bt sport liam smith replay when the fight results come over the screen stream at the bottom what the hell thanks! what ki dof service is that when people who wont have seen it want to watch the replay without knowing the result! so annoyed

  • petesmith7383
    Pete smith (@petesmith7383) reported from Leek, England

    @BTCare Theyve never helped. The wont help. Were sick of BT, why are we paying for something we cant use

  • chrislane1313
    Chris Lane (@chrislane1313) reported from Leek, England

    @BTCare pretty pointless having an online chat when the 1st message is call this number. 17 mins later on hold it looks like I’m changing to @SkyHelpTeam pretty poor show #bt

  • RidgleySue
    Sue Ridgley (@RidgleySue) reported from Leek, England

    @BTCare This is following a 4 hour service interruption the other day we weren’t notified of

  • oaphelp
    Chairman (@oaphelp) reported from Leek, England

    @BTCare as requested my broadband speed is 6.4 download Upload is 0.55 It is so bad I cannot even back up my iPhone to the cloud WHAT IS WRONG WITH BT BROADBAND???

  • chrislane1313
    Chris Lane (@chrislane1313) reported from Leek, England

    @BTCare tried your online chat to see what deals I can change to as my contract is up, 1st message was call our team, 17 mins on hold !! Looks like I’m off to @SkyHelpTeam as I can’t wait all day for an answer.. bad show #BT

  • aneurun
    Aneurun (@aneurun) reported from Leek, England

    @BTCare Hi, yes I had 3 smart hubs over the past 2 years but the last 10 months has been terrible, router rebooted itself every day, extremely frustrating when watching tv online etc, since purchasing a TP-link router last week we’ve had zero drops, #smarthub is not a good router

  • MatthewsJoanie
    Joanie Matthews (@MatthewsJoanie) reported from Leek, England

    @scottnicholls78 @SpeedwayGP @btsport @Jasondoyle43 Awesome racing Sad to see empty seats on lower level. The build up entertainment gets worse each year x introduction of riders terrible no one knew where to look. Seems organisers penny pinching but prices going up and up Shame for what is a awesome place

  • yorke_sophie
    sophie yorke (@yorke_sophie) reported from Leek, England

    @BTCare Ok I will try that. This is by far the worst customer service. Even managers who promise calls back don’t deliver. Sets a great example for the rest of the agents on the floor. My dad is also disabled and does not need this stress!

  • Matiasisback
    Matt (@Matiasisback) reported from Leek, England

    @EnglandHockey Yep it was great that @btsport showed it free, wish they were doing a pay to watch service for others , come on England ladies ! #HWC2018

  • aneurun
    Aneurun (@aneurun) reported from Leek, England

    @BTCare Well after 10 months and many reported fault's and several engineer visits and being told by a call center expert that my line drop outs was due to my connected device's I've finally cured the problem, got rid of the crap smart hub, absolute joke it's been, not impressed

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • mistersjh
    Samuel Hall (@mistersjh) reported

    @BTCare had all channels (HD also), went away on holiday, now missing HD channels and others.. no neighbours have issues so not sure it'd aerial. Retuned, check cables, now what? Could our line have been knocked in the communal cupboard?

  • subirony
    Neil Langridge (@subirony) reported

    @btsport Hi, I keep getting error VC011 when trying to watch Golazzo on catchup - can you please help? Thanks.

  • limavadyloyal
    Limavadyloyal (@limavadyloyal) reported

    @bigj2001ie @TheScotsman @SuperCupNI @CelticFC @ScottishFA @btsport Always offended never ashamed

  • gsian
    gss (@gsian) reported

    @ClinicalFirmino @LFC @XS_11official @Alissonbecker @IntChampionsCup 551, never even noticed the channel before. im not 100% sure if its free or if its party of my btsport package, but i can watch it

  • Jenaraj
    Jenaraj (@Jenaraj) reported

    @btsport since you lost @SerieA_TIM is the price going to come down? as its a bit crazy to charge what you with less to show? and no no-one asks for your own production show...

  • Eazyypoints
    🏴󠁧󠁢󠁷󠁬󠁳󠁿 naTe (@Eazyypoints) reported

    Please fix the audio sync... #btsport #UFCHamburg

  • teekeeMB
    Teekee (@teekeeMB) reported

    @BTCare I have experienced terrible broadband connection all weekend and since the start of my contract in March. Your call centre is no help. Can you help at all??

  • c_pearson33
    Cassie (@c_pearson33) reported

    @BTCare Fault with an existing service.

  • bigj2001ie
    jamie agnew (@bigj2001ie) reported

    @limavadyloyal @TheScotsman @SuperCupNI @CelticFC @ScottishFA @btsport No they didn't. I was in the Celtic end and I support united. Talking shite

  • wh1skeymac
    Chris Hodgetts (@wh1skeymac) reported

    @BTCare Yes they did and I sent follow up emails on 9th April, 3rd May, 24th May, 6th June and the 7th July. None of which have been responded to even though I stated that I wished to escalate it to a complaint. Hence my move to Twitter to at least get a response!