Is BT (British Telecom) having an outage in London, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in London, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in London, Greater London, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (68.31%)
  • ▪ E-mail (11.69%)
  • ▪ Phone (10.79%)
  • ▪ Wi-fi (5.17%)
  • ▪ Total Blackout (2.02%)
  • ▪ TV (2.02%)

BT (British Telecom) in London, Greater London, England Comments

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BT (British Telecom) in London, Greater London, England Issues Reports

Latest outage, problems and issue reports in London, Greater London, England:
  • AnnaJacobsart
    Anna Jacobs (@AnnaJacobsart) reported from London, England

    @BTCare Yes and now they say I have to have engineer round - not until Tuesday. Even though the WiFi goes down at the same time every day at peak times, which is clearly a capacity issue. I have to wait another FOUR DAYS to potentially get it mended.

  • AnnaJacobsart
    Anna Jacobs (@AnnaJacobsart) reported from London, England

    @BTCare I think BT is in chaos with this. You keep changing your mind about where the fault is and you don’t seem to be able to fix it. I’d have though given the ongoing scenario, you might have given this more priority.

  • AnnaJacobsart
    Anna Jacobs (@AnnaJacobsart) reported from London, England

    @BTCare Yes, but it is going to take another 3 days and it is impossible to run my business from home and look after my kids at home, as a single parent, with no WiFi and so no mobile phone signal. I’m VERY unhappy about it.

  • izzieelectric
    Izzie Electric⚡️ (@izzieelectric) reported from London, England

    @BTCare apparently it’s because my family wants fibre we have to wait. It’s been months literally, they always say it’s gonna be connected then it isn’t. Everytime we call they hang up in our faces.

  • PinkGStephen
    StephenVanderPink (@PinkGStephen) reported from London, England

    @BTCare I logged it online - VOL053-5682763169535 The Fault logging does allow you to specify that the issues are with a LAN connection as well so you are not investigating the whole issue.

  • PinkGStephen
    StephenVanderPink (@PinkGStephen) reported from London, England

    @BTCare I will send you the fault number. We are paying for terrible level of service. I can't work from home. #badservice

  • jamesvertigan
    James Vertigan (@jamesvertigan) reported from London, England

    @BTCare @OpenreachGB Yes order was placed 11th December & like I said my Infinity service was due to start on 2nd January but was delayed due to lack of space in the cabinet according to Pete. I received my SmartHub before Christmas but am still on standard broadband. I have a VOL number if needed.

  • StaceyF_81
    StaceyF_81 (@StaceyF_81) reported from London, England

    @BTCare I’m so angry with BT. An engineer came to fix my internet and phone this morning. All was fine. I’ve just got back from work and it’s broken again - exact same problem. Your tech guys had no clue about what had or hadn’t been fixed.

  • hutchie100
    HUTCHIE (@hutchie100) reported from London, England

    Robbie savage absolutely awful to listen to. Dreadful commentary #btsport #FACup

  • Keithdavidharri
    Keith Harris (@Keithdavidharri) reported from London, England

    @BTCare When Will this known problem be fixed?

  • redtoria
    Toria Redfern (@redtoria) reported from London, England

    @kateweb @BTCare I was spoken to so appallingly by a woman who refused to transfer me to someone else I had no choice but to hang up. Only time I've ever done that. So at least it's equal opportunity rudeness.

  • jackwanstall
    Jack (@jackwanstall) reported from London, England

    @BTCare This is the worst speed I have recorded but under 1Mbps is a consistent issue. I pay for upto 15Mbps. Yes a wireless connection, approximately 2 metres for my smart hub

  • KerrieMadigan
    Kerrie Madigan (@KerrieMadigan) reported from London, England

    @1fckirk @BTCare You are joking?? Literally the worst customer service I have ever witnessed (and that's saying something; I'm with Virgin). Total failure to carry out agreed actions and apparently no communication between teams whatsoever.

  • Bernie82_
    Steve Bernard (@Bernie82_) reported from London, England

    Michael Owen laughing away at the Puncheon challenge on De Bruyne. @btsport get this idiot off your coverage #CRYMCI

  • frankspiteri77
    Frank (@frankspiteri77) reported from London, England

    @BTCare No internet since 10th December. You claim that you can't book an engineer. As a shareholder in BT this is alarming.Fix this please

  • igama
    Marco Silva (@igama) reported from London, England

    @BTCare My line is ok, it's your website that it's broken. I have the 76mbs packages and the website tells my locations doesn't have the package available, so my neighbours were confused.

  • herdmeister
    Mark Earls (@herdmeister) reported from London, England

    @BTCare Just had another call from them. @btcare you should be acknowledging this issue and warning people

  • P_K_Tips
    Paul Kramer v Kramer (@P_K_Tips) reported from London, England

    Going to watch 30 minutes of cricket on @btsport - that’ll help me sleep. Big day ahead watching Harry break all the records - You wait 8 months for a penalty and then two come along in 4 days ...

  • PamelaBsl
    Pamela Beasley (@PamelaBsl) reported from London, England

    Extremely disappointed that our BT internet service crashed yesterday & can't be fixed till the 27th @BTCare

  • chowlongpow
    Paul and Tom (@chowlongpow) reported from London, England

    Night after night we can't even squeeze one hour's worth of TV out of @BTCare internet. We live in central london! @virginmedia can you help?

  • bookishyogini
    Rachel Mills (@bookishyogini) reported from London, England

    @BTCare They told me how to set up password for it, so I will try later but I don’t think that will help for TV...

  • MarieEKD
    Marie (@MarieEKD) reported from London, England

    @BTCare Just to update you on my appointment with the engineer. He didn't turn up! Despite receiving a confirmation text from you yesterday. I had to ring BT yet again to be told there was some mix up even though it is logged for this morning! #BT #rubbish #service #nointernet

  • BaronSouthey
    Gee-Ra (GRS500) (@BaronSouthey) reported from London, England

    In central London with a 4G @ThreeUKSupport and @BTCare mobile phone and both are really struggling with slow data, despite full signal to comment? Outside St Pancras station.

  • UglyFruitShop
    Clara Widdison (@UglyFruitShop) reported from London, England

    @BTCare I wasn't going to waste 30 mins of my time on the phone given how little help it was to me the last two times I've called about the same issue. No internet and at least an hour of my life I'll never get back

  • stage_manager
    Nicola Candlish (@stage_manager) reported from London, England

    @BTCare We are in quite a remote area so the signal is rubbish on the FON. I’ve never managed to get it to load at home. We are the end of the line

  • tmlwrnc
    Tom Lawrence (@tmlwrnc) reported from London, England

    Moving requires new broadband, I have the choice of BT or Sky. @BTCare - £27PM for slower speed and £59.99 set up fee and poor cust. service. @SkyHelpTeam - £20PM for slightly faster speed and £25 set up fee, good cust service. I guess my choice isn't rocket science.

  • Zenwork21
    Zenwork (@Zenwork21) reported from London, England

    @btsport did you find your serie A commentator in a bag of chips. He's simply terrible

  • MarieEKD
    Marie (@MarieEKD) reported from London, England

    @BTCare It's also the fact I had to ring again today as I had no contact or information from you since I reported it on Tuesday. I live in Central London not somewhere isolated. Very poor service especially at this time of year. I have no TV service either because of it.

  • Jonny_Singer
    Jonny Singer (@Jonny_Singer) reported from London, England

    @MikeKeegan_DM @btsport It's fine. But it's worse than Sky, and I now need to pay twice as much to watch the same amount of cricket. It's a perfect example of bad competition (as in football)

  • deLaceyMusic
    de Lacey (@deLaceyMusic) reported from London, England

    @BTCare we have tried multiple times to fix this. We are now in contact with management.

  • sophierose233
    Sophie Williams (@sophierose233) reported from London, England

    @Jemskiii @Apple @AppleSupport @BTCare @bt_uk Mine’s been really bad tonight

  • samanthasherwoo
    Samantha Sherwood (@samanthasherwoo) reported from London, England

    @BTCare my internet is down due to a fault outside my property and you say its going to take 3 days to fix. Unacceptable

  • JackiElli
    Jackie Elliman (@JackiElli) reported from London, England

    @btcare not had reply to last msges & problems with phone meant I was cut off. Please respond....

  • misterscoop
    Darren Boyle 🇮🇪🇪🇺 (@misterscoop) reported from London, England

    Dear @btsport if someone’s shadow makes contact with dele Alli’s shadow and he goes down, it’s a peno. Yet that’s no peno. Late and actual contact.

  • rogerkline
    roger kline (@rogerkline) reported from London, England

    @BTCare I had a confirmed TV engineer call booked for 07.00 to 09.00 this morning. I am now told they wont be here and may not be here before 15.00. The fault number is VOL053-2657995650428. I have a complete audit trail inc today's exchanges. Please fix asap Thank you

  • PommyT87
    PommyT87 (@PommyT87) reported from London, England

    @BTCare Broadband / router. Cabled connection for work laptop and tv is fine. Wi-fi however is not working on any device...

  • SteGonnell
    Ste McGonnell (@SteGonnell) reported from London, England

    @BobbyGergus @btsportfootball @btsport I didn’t listen to it I just like giving you shit

  • HJG24
    HJG (@HJG24) reported from London, England

    @btsport ur service is ridiculous: I hve my bro’s mobile login, but doesn’t work on my phone as I don’t have an EE sim. Also doesn’t work on my laptop as it’s a mobile subscription and I can’t buy a mobile subscription for The Ashes... @ECB_cricket don’t sell them cricket again!

  • UglyFruitShop
    Clara Widdison (@UglyFruitShop) reported from London, England

    Yesterday I informed @BTCare that I was leaving their broadband service. Today my wifi has slowed to a crawl and I can't stream anything. Coincidence? Or evil corporate interference with my watching of @MasterChefUK?

  • IAmDanJordan
    Dan Jordan (@IAmDanJordan) reported from London, England

    @BTCare I don't want your help? I tried getting that for 3 months. You're incapable. Just warning other people how shit the service is

  • IAmDanJordan
    Dan Jordan (@IAmDanJordan) reported from London, England

    @BTCare They said the couldn't discover the problem as it was at the time intermittent. The hubs in the bin

  • IAmDanJordan
    Dan Jordan (@IAmDanJordan) reported from London, England

    @BTCare No connection, and yes I have. Two engineers came who couldn't fix the problem. BTS answer? Sign up for new contract and we will send a new hub. Pah. Shit service. Shit company

  • GinaLov32586765
    Gina Love (@GinaLov32586765) reported from London, England

    @btsport i think its really poor that the only reason i pay for bt sport is to watch man united and now that your app is crashing there still is no explanaition on why. I really think its poor customer service

  • ClaireEtchell
    Claire Etchell (@ClaireEtchell) reported from London, England

    Same problem, four times in one month @bt_uk @BTCare PRETTY sure this doesn’t count as service - please can someone call me to fix it #sendhelp

  • nav4879
    Navin Chandra (@nav4879) reported from London, England

    @BTCare your internet provision has proved to be pretty poor....after just a few weeks....looking forward to @virginmedia coming to my area

  • sijlaw
    Simon Law (@sijlaw) reported from London, England

    Dear @btsport please remove Greame Swann from your #Ashes coverage. He needs to report on what’s going on, on the field as opposed to just talking about himself or making terrible ‘wise’ cracks. Thank you

  • alexnfranks
    Alex Franks (@alexnfranks) reported from London, England

    I do miss the dulcet tones of Michael Holding now that #TheAshes is on @btsport. The slip cordon will never sound the same again unless @MichaelVaughan gets @Swannyg66 to do a quick impression #Ashes2017

  • blacksharkbytes
    James Kibbey 🎬 (@blacksharkbytes) reported from London, England

    @BTCare @santanderukhelp Hi Laura @BTCare - I have been trying to deal with my father’s account as he has dementia. On 3 separate occasions your customer “service” has been appalling. Long waiting times, staff either inept or rude, no empathy for the situation (1/2)

  • pippaleith
    Pippa Leith (@pippaleith) reported from London, England

    @BTCare Can you check to see if there’s a problem in my area or maybe with my router?

  • FactDeJour
    Harry Lang (@FactDeJour) reported from London, England

    Damn you @btsport & @SkyCricket - i just wanted to watch #TheAshes - not buy another sodding device to stream to @NOWTV

  • Red_Tinners
    Alex Tinsley (@Red_Tinners) reported from London, England

    @btsport the fact you have got the ashes is bad enough but having all aussie commentators is a disgrace

  • thomtownsend
    Thom Townsend (@thomtownsend) reported from London, England

    @btsport acct activation process is bizarre. Get activation ID followed by an email. Follow link. Asked for mother’s maiden name, then a password which I’ve never been asked to set. Am I missing something? Where in the process was the password set?

  • edwardjhunter
    Edward Hunter (@edwardjhunter) reported from London, England

    @f1broadcasting @abid_patel @btsport @FIAFormulaE Ah, in that case you're absolutely right; I can only assume that they're confirming BT's renewal and making it look like they're a new broadcaster given that they never officially announced them before.

  • SergioGiannasso
    GiannassoHair&Beauty (@SergioGiannasso) reported from London, England

    @btbusinesscare I’m appalled that @bt_uk have not sorted out my business phone line. It’s been 4 days. This is disgusting service. Can anyone help please? This is my livelihood.

  • SergioGiannasso
    GiannassoHair&Beauty (@SergioGiannasso) reported from London, England

    @BTCare I’m appalled that @bt_uk have not sorted out my business phone line. This is disgusting service. Can anyone help please?

  • CeRenoir
    Renee Richards (@CeRenoir) reported from London, England

    @BTCare back in April we were promised £20 off our for lack of internet. Over 6 months later nothing. I saved the web chat. Can you help?

  • scottbufc
    Scott Burrell (@scottbufc) reported from London, England

    @BTCare se16 7px been down for 2 days. Flashing orange. Done all troubleshooting online, still doesn't work.

  • KPandTMR
    The Big Rods (@KPandTMR) reported from London, England

    @BTCare Lights on the hub are fine, wireless to laptop. The issue is two weekends two different locations. Poor service.

  • angelson1972
    Glasgow's finest (@angelson1972) reported from London, England

    @btsportfootball @chris_sutton73 @celticfc @spfl @btsport How can you compare records when Celtic are at a point in time when they are playing probably the worst quality ever in Scots premiership

  • leevaughan
    LV (@leevaughan) reported from London, England

    @BTCare There is dreadful Customer Care and then there is yours. Well done. You may have surpassed Southern Rail on Service Delivery.

  • GonzoSteele
    Gonzo Steele (@GonzoSteele) reported from London, England

    @btbusinesscare @BTBusiness I spoke to Leslie first who gave the wrong number for cloud and Ariel and Andonis (srs?) In 08458340856 support. Ariel was particularly wtf

  • GonzoSteele
    Gonzo Steele (@GonzoSteele) reported from London, England

    @btbusinesscare @BTBusiness Nope. Having to call back and now on hold again. If I had my way I would cancel because BT Buisness has been completely useless

  • tenaciouslee
    tenaciouslee (@tenaciouslee) reported from London, England

    OK @BTCare, lead me on for a fortnight about an activation date, and then don't even bother to mention problems activating on the date?!

  • BriefcaseFFC
    BenReedUK (@BriefcaseFFC) reported from London, England

    @BTCare Internet on CR4 4AH is down. Do you know about an outage here? What's going on?

  • pandsreid
    Susie19🍍 (@pandsreid) reported from London, England

    Dammit @btsport! You never showed the handshake! So so annoying

  • _Incech
    Incesc (@_Incech) reported from London, England

    @BTCare Poor picture quality

  • IAmDanJordan
    Dan Jordan (@IAmDanJordan) reported from London, England

    @BTCare Term implies your doing me a favour. I pay for a service not provided and get offered 10% 'good will' ? Good will would of been solving it

  • ricmann1977
    Ric Mann (@ricmann1977) reported from London, England

    @btsport as an existing BT customer with BTSp1, can one buy the full sports package for just a month or two?

  • kashifk147
    Kashif Khan (@kashifk147) reported from London, England

    @BTCare hi my email is not working since yesterday morning. I can't access the account. Keeps asking for password. In London. Need to res.

  • Goonerreed
    Kevin Reed (@Goonerreed) reported from London, England

    Another hour of life wasted with tech connectivity issues. @amazonecho + #BTBroadband, hang your heads in shame. #GetsSledgehammer @BTCare

  • ClowesLeon
    leonclowes (@ClowesLeon) reported from London, England

    @BTCare @Matt_Bridger68 My issue is why the hell would I bother to return your router, that you can *recycle* (eg another customer can use) after you’ve fleeced me?

  • bartnowak79
    Bart Nowak (@bartnowak79) reported from London, England

    Never a penalty #COYG #WFCvAFC #BTSport

  • jimmyclarke38
    JimmyClarke2501 (@jimmyclarke38) reported from London, England

    @BTCare @Ofcom Terrible from start to finish

  • jibola_oki
    Jibs (@jibola_oki) reported from London, England

    @btsport you've not had signal for 2weeks straight you inconsistent cunts

  • LittleFong
    Vicki Fong (@LittleFong) reported from London, England

    The @bt_uk @BTCare internet hasn't been working for almost 1wk, engineer hasn't been able to fix it, don't make me go back to @virginmedia

  • CarlMckenna
    Carlos Mckenna (@CarlMckenna) reported from London, England

    @BTCare nothing because your crap!!!!!!

  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @BTCare my issue is now the attitude of your customer services staff. I am also still awaiting a call from a so called 'manager'

  • sarahrahman18
    Sarah Rahman (@sarahrahman18) reported from London, England

    @BTCare @itsjkj I understand it's not your fault, I also work in customer service and I get that you can't do much...

  • sarahrahman18
    Sarah Rahman (@sarahrahman18) reported from London, England

    @BTCare @itsjkj Been told that x5 in the space of 4 days, whether or not the team IS looking into it and escalate the matter is another question & issue

  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @BTCare I had 2 phone calls with your operators over the weekend. They were awful, didn't try to resolve the problem and tried to provoke arguments

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Dury1888
    Dury 👊🍀 (@Dury1888) reported

    @tartanmarvel89 @robertscullion3 @SkySports @btsport And to see to tell you the truth a rather stay up here in the Spl and make or league better and fuck the Epl we need to look after our own first ...

  • tartanmarvel89
    Robert Connon (@tartanmarvel89) reported

    @Dury1888 @robertscullion3 @SkySports @btsport I know same thing at Aberdeen we've had a few good players go down to England because we couldn't turn down the money just wish it didn't have to happen

  • tartanmarvel89
    Robert Connon (@tartanmarvel89) reported

    @Dury1888 @robertscullion3 @SkySports @btsport Never realised but now I think I have heard them say that a lot now I have to watch just to hear that

  • tartanmarvel89
    Robert Connon (@tartanmarvel89) reported

    @Dury1888 @robertscullion3 @SkySports @btsport Yeah I remember. I think he promised his wife they wouldn't leave Sweden permanently again so that's why he turned Ferguson down

  • Dury1888
    Dury 👊🍀 (@Dury1888) reported

    @tartanmarvel89 @robertscullion3 @SkySports @btsport Just ask Fergie the best manager of the Epl what he said about Larsson and he played a big part in there champion league run but never stayed to the end went back to Sweden and Fergie wanted him to get a CL winners medal but don't know if he got one...

  • haircut1200
    Patricia Mcveigh (@haircut1200) reported

    Not happy with my @BTCare broadband I’d love to actually discuss this with someone who could help me . Ready for changing server . @BTGroup

  • tartanmarvel89
    Robert Connon (@tartanmarvel89) reported

    @Dury1888 @robertscullion3 @SkySports @btsport The old could he do it on a wet night in Stoke, they never think he could easily play in their league but he doesn't want to leave Barcelona, club/city for some gray English town, and all the "big names they get are over 30 and the good young guys leave after 2-3 seasons Max

  • tartanmarvel89
    Robert Connon (@tartanmarvel89) reported

    @Dury1888 @robertscullion3 @SkySports @btsport The Chinese should stop caring about EPL soon they're packing their league with more stars than any EPL team can ever hope to have so that should help. I think they treat other countries leagues better because sky sees them as countries while to them we're just a colony

  • Dury1888
    Dury 👊🍀 (@Dury1888) reported

    @tartanmarvel89 @robertscullion3 @SkySports @btsport Look after the Epl was started up in 1992 teams like Chelsea Man City they were yoyo teams they never really made history until after 2000 and that's cause of money there Ashley at Newcastle selling for 250 mill and if the new owners buy there in profit if they stay in the Epl

  • QuinnGed
    Ged Quinn (@QuinnGed) reported

    @woodywhufc @btsportfootball @btsport I agree, that is just taking the piss out of someone that didn't quite make the grade, Lampard and McManaman should just go fuck themselves the smug little cunts.