Is BT (British Telecom) having an outage in London, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in London, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in London, Greater London, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (61.54%)
  • Phone (15.22%)
  • Wi-fi (8.53%)
  • E-mail (7.02%)
  • Total Blackout (4.85%)
  • TV (2.84%)

BT (British Telecom) in London, Greater London, England Comments

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BT (British Telecom) in London, Greater London, England Issues Reports

Latest outage, problems and issue reports in London, Greater London, England:
  • Abadesi
    Abadesi (@Abadesi) reported from London, England

    Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

  • T_Rendell
    Tom Rendell (@T_Rendell) reported from London, England

    @BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

  • Janebcd
    Jane Doy MBPsS (@Janebcd) reported from London, England

    @BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

  • smellmycheese
    Jenny (@smellmycheese) reported from London, England

    @BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

  • Martaaaaaay
    MJ (@Martaaaaaay) reported from London, England

    @btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

  • TuckerOli
    Oli Tucker (@TuckerOli) reported from London, England

    About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

  • Timbo34Gary
    Gary (@Timbo34Gary) reported from London, England

    @mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

  • PSELawson
    Paul Lawson (@PSELawson) reported from London, England

    As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

  • henryitdean
    Zaddy SlurpJuice (@henryitdean) reported from London, England

    @BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

  • CoastAndrew
    Coast Andrew (@CoastAndrew) reported from London, England

    [email protected], the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

  • CoastAndrew
    Coast Andrew (@CoastAndrew) reported from London, England

    Dear @btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 now showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming!

  • GreenhouseDept
    Greenhouse Deptford (@GreenhouseDept) reported from London, England

    @btbusinesscare our broadband still not on 2 weeks after you turned off! Promised by 6pm and a call. Neither happened. Our customers need wifi. Horrendous service so far, we need an engineer here to fix this please!

  • Therapyangel1
    Elaine Chambers (@Therapyangel1) reported from London, England

    @SaveWimbledon @MarkGale @EvesBakeOff @Merton_Council @VeoliaUK @TfL @BTCare @idverdeUK @cllr_alambritis How can you trust @cllr_alambritis when he was telling people on their doorsteps that Merton Hall was not being demolished while just down the road it was BEING DEMOLISHED!

  • jos_elite
    John OSullivan (@jos_elite) reported from London, England

    @bt_uk @btcare What a joke company....overhead phone lines been down a week now, hit by a truck. Booked to come today or tomorrow, nobody turned up. Now can’t speak to anyone...no UK number......anywhere. Quite simply the worst customer service on the planet.

  • SeasonTravelerZ
    SEASON TRAVELER (@SeasonTravelerZ) reported from London, England

    @BTCare No just that the external work has not been completed. I know what the problem is though that I was promised free installation and the guys have to do a bit more work than expected. Which will cost them more Money.

  • olivermbeach
    Oliver Beach (@olivermbeach) reported from London, England

    @BTCare We just switched to BT and our home broadband is not working and the engineer cancelled the appointment.

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Our internet has gone down for a third time a week. Can you explain please?

  • MattHardyJourno
    Matt Hardy (@MattHardyJourno) reported from London, England

    @firstnavanman @btsportrugby @btsport They've never had a Welsh pundit in their team for Europe. It's always been those people since BT sport got the rights. (But I agree they should have a guest pundit from Wales)

  • MikeEHughes
    Mike Hughes (@MikeEHughes) reported from London, England

    @BTCare frustrating interaction with BT Care on chat - need help getting my fathers BT mail reconnected please - promised call backs don’t happen

  • Ali_Malik
    Ali Malik (@Ali_Malik) reported from London, England

    @BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT_UK #BTInfinity

  • Ali_Malik
    Ali Malik (@Ali_Malik) reported from London, England

    @BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT

  • Anouskamarks
    Anouska Marks (@Anouskamarks) reported from London, England

    @BTCare HELLLLO OUR WIFI HAS NOT WORKED ALL DAY AND I HAVE AN ESSAY DEADLINE IN 2 WEEKS CAN YOU HELP ME PLEASE

  • andystock22
    Andy Stock (@andystock22) reported from London, England

    The Awful Alan Smith commentating on Chelsea v Liverpool - Poor from @SkySports @SkyUK. Even worse than Paul Dempsey on @btsport

  • nelliott7
    NWE (@nelliott7) reported from London, England

    @BTCare Customer service @bt_uk is terrible. I was made to feel small, patronised and spoken over. I vote @virginmedia and @SkyHelpTeam

  • shakears
    Sam Shakears (@shakears) reported from London, England

    @howardspaul Didn’t I tell you due to past experience this people @btbusinesscare never have any solution to any problem they are defiantly as daft as cabbage when it comes to customer care you will be send for wild goose chases to there overseas call centre few days and back again bad

  • shakears
    Sam Shakears (@shakears) reported from London, England

    @howardspaul @btbusinesscare @virginmedia @bt_uk BT is the thing of past they are well known for worse customer care, in fact, there is no duty of care they only want to grab your money like thief's and show no duty of care afterwards bad

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    @BTCare I read it, thanks. It doesn't explain why I need to be left without Internet for 6+ days after I have been your loyal customer since Jan 2013. And this is happening in 21st century . In London...

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    @BTCare @SkyUK Delivering a better customer service may be? You will not change my mind by leaving me almost a week(so far) without Internet...

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    @fentonbrb I tried and spoke several times with @BTCare. They admit there is a problem and said the earliest possible to send an engineer is Monday. And not sure if I will have Internet on Monday, so it could be even longer.

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    £56 per month only for @bt_uk Internet and need to wait 6 days someone eventually to come and fix it @BTCare - GREAT customer support! You will lose another customer very soon...

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    @BTCare Checked before tweet. It says no faults, but there were a thunderstorm 2 hours ago and since then the hub is not connecting at all. Can you help me. No one answer your support line.

  • KalinLondon
    Kalin London 📷 🔞 (@KalinLondon) reported from London, England

    @BTCare hello, I have no broadband and trying to call the customer support with no luck at all for the past 20 min. Can you help me please (Leytonsyone, London)

  • Lithosboy
    Alexander Blake-Pink (@Lithosboy) reported from London, England

    @BTCare 10/10 to your operators bot -10 for offline care team. Total rubbish. No follow up. Random text messages. Just awful.

  • TheMattHawes
    MATT HAWES (@TheMattHawes) reported from London, England

    I have to say I’m not surprised in the slightest by the utter domination shown by Liverpool, anyone I’ve spoken to recently knows I think they will win it just down to sheer attacking prowess! #LIVROM #Roma #Liverpool #LiverpoolRoma #championsleague #btsport

  • Sandi_L_DS
    SandiDurnford-Slater (@Sandi_L_DS) reported from London, England

    @BTCare I’ve spoken to the faults team so many times. Mostly the lights remain blue even though WiFi signal is poor and drops. Totally over BT now.

  • Sandi_L_DS
    SandiDurnford-Slater (@Sandi_L_DS) reported from London, England

    @BTCare By light bulbs do you mean the lights on the Infibity box? Today they went orange, but normally no, lights stay blue and signal still drops. It’s only on WiFi because we no longer have wired devices.

  • Sandi_L_DS
    SandiDurnford-Slater (@Sandi_L_DS) reported from London, England

    @BTCare Still having the same issues with BT Infinity. Frankly tired of tweeting, phoning, changing channels myself. Even when on top of the router signal drops frequently.

  • shaulinaz
    Shaula Zanchi (@shaulinaz) reported from London, England

    @BTCare I got my line installed in the 6th! I reported issues already and now this? Clearly the chap that installed it in the first place wasn’t bother about doing a good job! What about a survey now???? How comes are you not suggesting that???

  • CallieBingley
    Callie Bingley (@CallieBingley) reported from London, England

    @BTCare Not going to lie, it’s the worst customer service I have experienced. Thanks for being the only one to apologise

  • cj_garrett
    Chris (@cj_garrett) reported from London, England

    @BTCare And does it really take 15 mins to reply to each message online chat? Bloody awful

  • stevejones177
    Steve Jones (@stevejones177) reported from London, England

    @BTCare can you connect to WiFi on the London Underground on the BT network?

  • Liamavagio
    Liam Broughton (@Liamavagio) reported from London, England

    @BTCare exactly my point, its shocking that a problem that should have been fixed in the last 2.5 months and was reported as fixed isnt and I'm back to waiting I expect it would be another 2.5 months before this moves forward

  • Liamavagio
    Liam Broughton (@Liamavagio) reported from London, England

    @BTCare Its a routing issue and was before so no further forward in 2.5 months

  • Liamavagio
    Liam Broughton (@Liamavagio) reported from London, England

    Hey @BTCare @bt_uk shocking customer service, can't speak to my complaint handler until Friday how is that acceptable!!!!!!! Still waiting over 2.5 months since I was supposed to go live and now after being told today the original fault isn't fixed and I will have to wait again!

  • bluemanc100
    Steve Heywood (@bluemanc100) reported from London, England

    BT Sport online is shit by the way... more bandwidth would be good @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • MooseyMoosehead
    MooseyMoosehead (@MooseyMoosehead) reported

    @BTCare Hi. I wonder if you can help me? When does my discounted 18 month period end? My bills online are only available back 15 months. I have checked everywhere in mybt and can't find the date. Also, do you reply to emails?

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I urge you- look at my file. Describing in tiny bursts is NOT doing it any justice! Every single person I have have dealt with at BT has broken a promise or failed to properly deal with the case. It really is beyond a joke. #SHAMBLES #JOKERS #BTwho

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I was then assigned a case manager and promised I would have internet by 29th May. I didn’t. Then promised again for 11th June.. surprise surprise nothing. In the interim I was given Tyler as a case manager, what a joke that was? Obviously never checked his voicemails!

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I actioned a home move in April to move house on 9th May, this failed. I called and was put on hold constantly and in fact through the HOURS I have spent wasted on the phone to people who don’t have a clue, 2x the call timed out and I never had the courtesy of a call back.

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare Well who knows? I’ve had an open complaint for about a month but haven’t heard a peep from my case manager (Who’s VM now says he has changed roles? But I was told on the phone today that he was my case manager? Another miss-communication I see?)

  • Grant_Knight7
    Grant Knight (@Grant_Knight7) reported

    @BTCare why is my internet speed down to less than 1mbps? Cant do anything

  • SmellyRatty
    Gavin Belcher (@SmellyRatty) reported

    @BTCare No. I understand this is not your fault, but the service is poor. Is it expected that we will be billed for the days we cannot use the service we are paying for?

  • nugwin73
    Nugwin73™ (@nugwin73) reported

    @btcare do your sim cards work in ee phones? Now I'm getting your plus service I might get a couple of sim cards.

  • lifeintheseword
    uthelayahk (@lifeintheseword) reported

    Tim Sherwood is a total cunt, one useless piece of crap @SuperSport out of all people, African legends you decided to bring in this shit we know you buy football channels from BTSport but this fuckery is too much

  • SmellyRatty
    Gavin Belcher (@SmellyRatty) reported

    @BTCare Like most families, we use the Internet for more than work emails. Your service is not cheap and we've had constant issues with our connection dropping out. Not to mention the poor speed we receive