Is BT (British Telecom) having an outage in London, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in London, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in London, Greater London, England

September 26: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:30 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (65.77%)
  • ▪ Phone (18.92%)
  • ▪ E-mail (9.01%)
  • ▪ Total Blackout (4.50%)
  • ▪ TV (1.80%)

BT (British Telecom) in London, Greater London, England Comments

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BT (British Telecom) in London, Greater London, England Issues Reports

Latest outage, problems and issue reports in London, Greater London, England:
  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @BTCare my issue is now the attitude of your customer services staff. I am also still awaiting a call from a so called 'manager'

  • sarahrahman18
    Sarah Rahman (@sarahrahman18) reported from London, England

    @BTCare @itsjkj I understand it's not your fault, I also work in customer service and I get that you can't do much...

  • sarahrahman18
    Sarah Rahman (@sarahrahman18) reported from London, England

    @BTCare @itsjkj Been told that x5 in the space of 4 days, whether or not the team IS looking into it and escalate the matter is another question & issue

  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @BTCare I had 2 phone calls with your operators over the weekend. They were awful, didn't try to resolve the problem and tried to provoke arguments

  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @btsport simply the worst customer service I've ever received! Are your advisors there to help or provoke an argument? #awful #badservice

  • johnhunterUK
    John Hunter (@johnhunterUK) reported from London, England

    @BTCare Apart from having a problem every month with you this time it’s you charging for BT sport and not letting me know. I signed up 3 [cont]

  • tojabml
    Matt Bml (@tojabml) reported from London, England

    @HealthyLife_UK @btbusinesscare @BTBusiness I was lied by sales a couple hours ago @BTBusiness this is not how you should treat your business clients

  • IAmDanJordan
    Dan Jordan (@IAmDanJordan) reported from London, England

    @BTCare Won't let me cancel bt mobile 5 months away from contract finishing as there is no fault, but my issue is with BT itself

  • bakewell90
    Daniel Neal (@bakewell90) reported from London, England

    @Ofcom is it fair for @bt_uk @BTCare to not provide a service, lie to consumers, no fix and no offer of compensation or idea of time scales?

  • bakewell90
    Daniel Neal (@bakewell90) reported from London, England

    @BTCare @bt_uk we have never been provided with any info other than we will get a call and it will be fixed in 24 hours. It is now over a month

  • mickgadd
    Michael Gadd (@mickgadd) reported from London, England

    @BTCare Taking shocking "customer care" to a whole new level. Didn't think you could get worse, so impressive in a way.

  • willhamblin
    WillsonAFC (@willhamblin) reported from London, England

    Feel well mugged off by #SkySports. £50 p/m to see #WHUTOT. Never show any of the #arsenal games. @btsport deffo taken over tbh. #BPL

  • Pfives
    Peter PV O'D (@Pfives) reported from London, England

    Why has #socceram picked up that shit @btsport segment of recreating scenarios? Absolute dog poo now

  • jackrjthompson
    MrsTweedyVEVO (@jackrjthompson) reported from London, England

    @BTCare They can't help as I'm Fibre to the premises. Still no callback yesterday, it's really very frustrating guys.

  • stuartjbird
    Stuart Bird (@stuartjbird) reported from London, England

    @BTCare But I can cancel my contract and still get the new deal! Basically wasting my time and yours!

  • stuartjbird
    Stuart Bird (@stuartjbird) reported from London, England

    @BTCare 34.99 to new customers your renewal quote was £49.99. Need to cancel current contract to get the best price! costs + hassle to both parties

  • stuartjbird
    Stuart Bird (@stuartjbird) reported from London, England

    Flabbergasted with @BTCare yet again. I have to close my account and re-open a new one to save £300 a year! Terrible service as always.

  • sean_vaughn
    SeVa (@sean_vaughn) reported from London, England

    @btsport Sort the sound out on your football coverage. Been poor all week.

  • lewisxjones
    Lewis Jones (@lewisxjones) reported from London, England

    @BTCare I've paid £39 for 30 days bt wifi as I've just moved and I'm waiting for my internet to be set up and it's RIDICUKOUSLY slow...

  • BenParker10
    Ben Parker (@BenParker10) reported from London, England

    @BTCare Wireless. But this has been an ongoing problem with our connection for a number of weeks now. I mean that ping is ridiculous!

  • BabyGotBell
    Alice Bell (@BabyGotBell) reported from London, England

    @BTCare We've had consistent issues with our home hub whenever we've had to use BT. This week has been v. bad (ticket is open tho so dw)

  • djsamyoung
    Sam Young (@djsamyoung) reported from London, England

    @bt_uk @BTCare Wifi still down in Kensal Rise area wtf is going on??? Angry customer here who is about to leave you for @SkyUK

  • cristinamassei
    Cristina Massei (@cristinamassei) reported from London, England

    @BTCare ur customer service + billing is a total disgrace! how much do you make holding wrong charges in ur account for 2 wks?? #ripoff

  • ChalktheSun
    Chalk the Sun (@ChalktheSun) reported from London, England

    @BTCare @BT_uk Terrible service again today on BT Email 'data loading' blah blah! My internet is Ok but emails taking forever. Poor!

  • adkent
    Tony Kent (@adkent) reported from London, England

    @btcare @@bt_UK how many of your staff does it require to switch on a service where openreach enabled both green lights 5 days ago?

  • jackrjthompson
    MrsTweedyVEVO (@jackrjthompson) reported from London, England

    @BTCare Yeah, finally got through to someone. Issue being my flat only been connected weeks after it shouldve been, no sort of compensation offered

  • michaelbrian__
    Fred Hampton (@michaelbrian__) reported from London, England

    @BTCare And ur customer goes a week without internet like it's calm? Useless

  • michaelbrian__
    Fred Hampton (@michaelbrian__) reported from London, England

    @BTCare Y the hell would I pay 7 days no internet because of a problem YOU guys have This is a joke, a whole week no broadband what sort of service

  • michaelbrian__
    Fred Hampton (@michaelbrian__) reported from London, England

    @BTCare Then what happens if the hub comes in and my internet is STILL not working this is the 2nd time in 2 months BT has messed up with broadband

  • albionics
    Chris Clarke (@albionics) reported from London, England

    [email protected] I called. A poor product is the conclusion. Rather than get engineer in I unsubscribed. Not a footie fan so no need for it.

  • ALChapino
    Alexandra Chapman (@ALChapino) reported from London, England

    @tomsymo @O2 They sound about as bad as @BTCare. And that's saying something!

  • SimonGodfrey
    Simon Godfrey (@SimonGodfrey) reported from London, England

    @BTCare hi, BTwifi with Fon is constantly dropping out. Presently not working at all. Is there a tech issue at the moment with it?

  • Graham_Meakin
    Graham Meakin (@Graham_Meakin) reported from London, England

    @BTCare internet not been working all day, SE5 9QJ. Is there a problem?

  • Stevo_oxo
    Steve 🏳️‍🌈 (@Stevo_oxo) reported from London, England

    @BTCare Well you lost my initial order. I've put a complaint in which was supposed to take 5 days which I've never heard anything. The engineer came

  • BuilderinBraces
    Alasdair McCormick (@BuilderinBraces) reported from London, England

    @bt_uk @BTCare guys what are you doing? Customer service and complaints are shocking? BB dropping ever since I joined had 3 engineers visits

  • fionaalcampbell
    Fiona Campbell Hicks (@fionaalcampbell) reported from London, England

    @BTCare 2/2 so now I'm just going to cancel the line. Disgraceful way to treat a bereaved person.

  • fionaalcampbell
    Fiona Campbell Hicks (@fionaalcampbell) reported from London, England

    @BTCare terrible customer service following the death of my parents. Been on hold for 25 minutes regarding their landline. Any suggestions?

  • DanniCookE
    DanniElizabethCook (@DanniCookE) reported from London, England

    @bt_uk @BTCare internet has been down for last hour! Is there a problem in the SW2 area?! Have tried 'Let's Fix It' and still not working

  • Ramsoutdere
    Rams' Ramblings (@Ramsoutdere) reported from London, England

    @City_Simplicity @BTCare @Hyperoptic So jealous. @Hyperoptic need to take control away from these awful ISP's. @virginmedia @bt_uk are appalling service providers.

  • chipmonkbrown75
    David Brown (@chipmonkbrown75) reported from London, England

    @asboxingmma @BTCare @D_Profundis All these companies are bad..but BT!

  • rocblank
    Blanky (@rocblank) reported from London, England

    Lampard and Gerrard as bad in the studio together as they were on the pitch. #CommunityShield #btsport

  • TomGilchrist
    Tom Gilchrist (@TomGilchrist) reported from London, England

    @BTCare Reset it and it is back but expect it to drop again at some point. Speed is woeful, 20mb per sec. Should be 60+ Same problem as before.

  • grumpyboy
    grumpyboy (@grumpyboy) reported from London, England

    @darren_85 @bt_uk @BTCare cancel their will be a cooling off period

  • danielflorencio
    Daniel Florêncio (@danielflorencio) reported from London, England

    @BTCare Hi guys. I've been trying to make sure that you only disconnect me from my service when my new service is activated. Can you help?

  • danielflorencio
    Daniel Florêncio (@danielflorencio) reported from London, England

    @BTCare Will do, but If I'm not getting the same deal as a new customer I'll be leaving you guys. This is outrageous.

  • danielflorencio
    Daniel Florêncio (@danielflorencio) reported from London, England

    @BTCare Seriously. If I'm a new customer I would pay £15 LESS than if I'm upgrading as a +10 years customer. Why can't I get the same deal?

  • JODonnellCoach
    James O'Donnell (@JODonnellCoach) reported from London, England

    @BTCare @Charliej19 @BTCare @bt_uk seriously what's happening. No call. No text. No email. No tweet. Customer Service? #CustomerService

  • BaharDopran
    Bahar Dopran (@BaharDopran) reported from London, England

    @BTCare my internet hub has lost connection. I have turned on and off, can you please check if there are any issues?

  • TheRealShuban
    Shuban (@TheRealShuban) reported from London, England

    @BTCare have installed new hub...cannot connect to network despite entering the correct network key please advise

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Dickinson94
    Jack D (@Dickinson94) reported

    @BTCare @comparethemkt We spent hours on the phone and online support and they said this deal does not exist, and yet here it is, who's responsibility is this?

  • Millieleosmum
    Joanne Thompson (@Millieleosmum) reported

    @btbusinesscare I need to speak to Leslie in Customer services; how do I get hold of her as I am being sent around in circles & im fed up

  • AlexandraAngus
    Alexandra Angus (@AlexandraAngus) reported from London, England

    @BTCare my issue is now the attitude of your customer services staff. I am also still awaiting a call from a so called 'manager'

  • Janglitterwitch
    Janet Morgan (@Janglitterwitch) reported

    @BTCare I did call the number and they said they couldn't help and to use live chat!

  • AkshimVasistha
    Akshim Vasistha (@AkshimVasistha) reported

    @neanimorphicMe @DanielB466 @btsportmotogp @btsport @MotoGP @marcmarquez93 @ValeYellow46 @lorenzo99 @26_DaniPedrosa @calcrutchlow @MariiaHerrera_6 Look I respect the sport..I also support @SamLowes22 even if he's last in the leaderboard & I hope that he will do better one day !!!

  • TarnsideLtd
    Tarnside Consulting (@TarnsideLtd) reported

    @BTCare varying times 'works', 'roads' etc. Really poor, doing nothing for rural business needing good comms, no choice given monopoly position

  • michaelw90
    Michael (@michaelw90) reported

    @BTCare received my bill for my newly installed internet, the bill is £70 more than I was expecting!! Help?

  • WilkoPiBot
    WilkoPiBot (@WilkoPiBot) reported

    Business Infinity FTTC 40\10 Crap upload, 0.69Mbps, 2017-09-26 10:00:30 @BTbusiness @BTbusinesscare @ofcom #BTinternet

  • Millieleosmum
    Joanne Thompson (@Millieleosmum) reported

    @BTCare awful customer service for a business account this morning, missing delivery, set up installations problems & no one will sort it

  • blackster_2008
    Wayne Black (@blackster_2008) reported

    @BTCare Yeah for about 1 min then comes back on. Its seems to be ever since i got the smart hub as i never had this problem woth the hub 4.