Is BT (British Telecom) having an outage in New Malden, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in New Malden, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in New Malden, Greater London, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (61.54%)
  • Phone (15.22%)
  • Wi-fi (8.53%)
  • E-mail (7.02%)
  • Total Blackout (4.85%)
  • TV (2.84%)

BT (British Telecom) in New Malden, Greater London, England Comments

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BT (British Telecom) in New Malden, Greater London, England Issues Reports

Latest outage, problems and issue reports in New Malden, Greater London, England:
  • CharlieMKing_92
    Charlie King (@CharlieMKing_92) reported from New Malden, England

    @btsport so your app out will you fuck sake!

  • jimellis123
    James (@jimellis123) reported from New Malden, England

    @BTCare No, it was only yesterday that my other half took a day off work for nothing. We're not sure it's worth chasing up anymore. We even received a bill for a month when we had no service! It's taken 5 months to get nowhere. @indyflower has names/dates etc if you want more info.

  • jimellis123
    James (@jimellis123) reported from New Malden, England

    @bt_uk @btcare Utterly woeful service, poor communication (ironically) and trouble distinguishing elbow and buttock. However long you think it should take to sort a simple issue, it's far far longer. If ever. Terrible.

  • nicolalabyrne
    nicola byrne (@nicolalabyrne) reported from New Malden, England

    @BTCare I am trying to report an urgent fault. My 91 year old grandmother is without telephone service. It is vital we can contact her and her care line works. Neither at the moment. Please #help

  • oqoco
    Salvador Escobar (@oqoco) reported from New Malden, England

    FA Cup semi hard-on kicks off at 15:00 hrs. To watch it, you’ll have to have @btsport Tell me, what’s the point of @BBCSport @bbc - it’s purely a channel for MKULTRA Lucky for me, I’m fuck off rich, so I’m alright jack Stop paying a fee to be brainwashed

  • mattmcewan1
    matt mcewan (@mattmcewan1) reported from New Malden, England

    @BTCare once again no ring tone on my landline we have tired a different phone still no tone but we have internet?? #help

  • babygcarr
    Gail Carr (@babygcarr) reported from New Malden, England

    @BTCare HONESTLY DONT CARE WHO WHAT WHERE!!! The service is disgusting!! And @bt_uk couldn’t care less!! Try any other provider before BT!!!!

  • babygcarr
    Gail Carr (@babygcarr) reported from New Malden, England

    @BTCare Oh and because I live in a development the engineers are stretch and I have to wait nearly 2 weeks because of where I live!!!!!! APPALLING CUSTOMER SERVICE!

  • C_Hendrick
    Carl Hendrick (@C_Hendrick) reported from New Malden, England

    @Rokewood @LeeDonaghy @rlrossi64 @btsport It would be a miracle if we're not 3 nil down at half time.

  • DaveGarghan9
    Dave Garghan (@DaveGarghan9) reported from New Malden, England

    Are you going to fix your dogshit app or just let paying customers miss all the live sports you promise.... @btsport

  • LesleyMDunders
    Lesley Dunderdale (@LesleyMDunders) reported from New Malden, England

    @BTCare Phone call ended. System not been updated so they couldn’t help at mo. Supposed to be phoning me back in 2 to 3 hours. What I want to know is why can’t bt & Openreach work together for the customer’s benefit. Perhaps you can sort it for me?

  • LesleyMDunders
    Lesley Dunderdale (@LesleyMDunders) reported from New Malden, England

    @BTCare Ref no: is VOL055-2140003984296. I’m on phone to bt customer service to try sort this at mo. Getting v frustrated!

  • LesleyMDunders
    Lesley Dunderdale (@LesleyMDunders) reported from New Malden, England

    @BTCare Hallo. He was supposed to come fix a fault. We have had no broadband since 20/3/18.

  • oqoco
    Salvador Escobar (@oqoco) reported from New Malden, England

    How to make sure England’s under 21’s don’t get any support. Show it on @btsport #fuckingwasteoftime

  • basherdrummer
    Barry Brewer ‘basher’ (@basherdrummer) reported from New Malden, England

    Day 7 without our @BTCare phone line! Thankfully the broadband is working but even so how long does it take to fix a fault?!

  • TheGrumpyBitch
    Grumps 1984 🇬🇧🇪🇺 #FBPE (@TheGrumpyBitch) reported from New Malden, England

    @BTCare @parcelforce Or simply just cancel. Which right now is easiest option. Thanks.

  • TheGrumpyBitch
    Grumps 1984 🇬🇧🇪🇺 #FBPE (@TheGrumpyBitch) reported from New Malden, England

    @parcelforce @BTCare I have never dealt with one other delivery company where drivers don’t carry phones.

  • Tom__Beaumont
    Tom Beaumont (@Tom__Beaumont) reported from New Malden, England

    @BTCare @NindiesNews @audiijustin Network down so no service across the UK. Not great

  • Tom__Beaumont
    Tom Beaumont (@Tom__Beaumont) reported from New Malden, England

    Why would some snow suddenly mean no mobile service? Other providers working fine in my house @bt_uk @BTCare #BTMobile

  • mattmcewan1
    matt mcewan (@mattmcewan1) reported from New Malden, England

    @BTCare @bt_uk come home from being away with @RoyalNavy to find #NoInternet #NoPhoneLine with elderly father in law and young famliy #Help as we have weak moblie signal

  • ZitahM
    Zitah McMillan (@ZitahM) reported from New Malden, England

    @btbusinesscare @OpenreachGB Well it seems only fair to give you good feedback when you get the problem fixed.

  • ZitahM
    Zitah McMillan (@ZitahM) reported from New Malden, England

    @btbusinesscare How will the online response result in a better service than talking to your colleagues?

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare @shaunhinds Oh and he wished me a nice weekend ..thats nice. No internet no service no solution because people dont use the internet at weekends do they.

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare @shaunhinds Well I have had a message thank you. I have been told it's a broken cable and an engineer has not been allocated. Well that's intersection because we have known since 26th January that it is a broken cable and we know that no engineer has been out. #totalshite

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare @shaunhinds Who is he getting the update from? Surely not one of your suppliers who is to blame for all this inefficiency ..coukdnt possibly be @BTCare not giving a crap

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare @shaunhinds Ok well thanks for letting me know... I have only been without service since 26th December But hell why should @BTCare ?

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare Another 48hrs another period with no solution and still no internet connection be it copper or be it fibre! It really beggars belief

  • TavisNett
    Soap McTavis (@TavisNett) reported from New Malden, England

    I wish @btsport would just fuck off being a channel, missing the #NorthLondonDerby because the greedy fucks want £25 a month for the HD pack...

  • GrahamMcKenzie
    Graham McKenzie (@GrahamMcKenzie) reported from New Malden, England

    @BTCare @OpenreachGB Excellent ! Another shining example of customer service from @BTCare ... Should be renamed don't you think @BTcarenotUK ?

  • SimonGibbins3
    Simon Gibbins (@SimonGibbins3) reported from New Malden, England

    @BTCare is there a problem in the Tongham area? I am downloading at 48-120kB/sec on my Fibre Broadband?! 8 mins left on a 44meg download

  • WeekendFly
    Paula Meneghetti (@WeekendFly) reported from New Malden, England

    @BTCare I'm sorry but if you are providing a below standard broadband with below standard speeds then YOU need to rectify it not me! You can test the broadband speeds and see for yourself how shit it is.

  • WeekendFly
    Paula Meneghetti (@WeekendFly) reported from New Malden, England

    @BTCare The line had been checked this is a continuous problem with the area I live in. Fed up now if I don't get an extender box for the wifi I will go to another provider for broadband

  • tjpbluenose
    Tommie-James Pitts (@tjpbluenose) reported from New Malden, England

    @BTCare still no phone call starting to get sick and tired of this appalling behaviour, do you treat everyone this bad when they make a complaint and just ignore them ?

  • tjpbluenose
    Tommie-James Pitts (@tjpbluenose) reported from New Malden, England

    @BTCare you resolve problem just by closing and ignoring it, well played BT well played #thieves

  • tjpbluenose
    Tommie-James Pitts (@tjpbluenose) reported from New Malden, England

    @btsport I'm enjoying watching the football, no wait I can't as you charge me every month but don't allow me to watch this is daylight robbery, you treat your customers like shit

  • NickHooper9
    Nick Hooper (@NickHooper9) reported from New Malden, England

    @BTCare horrendous service from you so far - booked an order of broadband - cancelled by you - phoned by someone who barely speaks English - can’t deviate from their script and who doesn’t have a clue. Poor service all round

  • CottonworthWine
    Cottonworth Wines (@CottonworthWine) reported from New Malden, England

    Can somebody call us immediately from @BTCare @bt_uk @OpenreachGB We are disgusted by your service! It's now more than 3 weeks without Internet or the use of our phone! We are trying to run a business! Call me immediately on 07447939448 Federico Firino General Manager

  • oakman18
    Max & Bentley's Man (@oakman18) reported from New Malden, England

    @btbusinesscare DM sent- a week of no service

  • MickP1964
    Mick Parry (@MickP1964) reported from New Malden, England

    @BTCare Great it says we are in your plans but no date. Not sure I should be paying full price for this awful service

  • TamsinStyles
    Tamsin Styles (@TamsinStyles) reported from New Malden, England

    @BTCare Yet again trying to get through on the fault / complaint line. Been holding for over ten minutes. No supervisor update as promised. No news on work being done. Nearly two weeks without full service

  • Will_Norris
    William Norris (@Will_Norris) reported from New Malden, England

    @BTCare Thanks. BT is service provider. It's not interrupted service yet but could well do with more wind.

  • TamsinStyles
    Tamsin Styles (@TamsinStyles) reported from New Malden, England

    Can anyone at @BTCare or @bt_uk provide me with a phone number which will connect to a human who can help resolve two ongoing faults. Live chat crashed. I can’t log into online account as no internet service and no 4G either!

  • catchamonkey
    Chris Sedlmayr (@catchamonkey) reported from New Malden, England

    @BTCare They can’t help if they can’t be honest. If we hadn’t bumped into the open reach engineer by luck we would still believe it would be fixed today... again.

  • catchamonkey
    Chris Sedlmayr (@catchamonkey) reported from New Malden, England

    @BTCare Everything before us speaking with the engineer today was lies. No one had looked at it, all updates were fabricated to silence us. Great service yet again @BTCare

  • richardtorble
    Richard Torble (@richardtorble) reported from New Malden, England

    @BTCare @SkyHelpTeam According to your phone support agent this can only be done by @plusnethelp. Hopefully they can help?

  • Mumof3blondes
    Just Mum!!! (@Mumof3blondes) reported from New Malden, England

    @BTCare it's not good enough my parents have been waiting in again for the third visit from an engineer and each one prior to this has said there is no problem but the crackling on the line is unbearable! Waste of time & money they are paying you.head office r involved no change!

  • Stuart1412
    Stuart Jackson (@Stuart1412) reported from New Malden, England

    @BTCare - what’s wrong with the network today - PDP failure !!!

  • Ben_Grasso
    Ben Grasso (@Ben_Grasso) reported from New Malden, England

    @btbusinesscare hi, any problems in HP22 5XJ area?? Phone keeps crackling and clients are complaining, please advise

  • Ben_Grasso
    Ben Grasso (@Ben_Grasso) reported from New Malden, England

    @BTCare is there any problems in the area of HP22 5XJ?? Trying to run a business and the phones are crackling and clients are complaining!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • MooseyMoosehead
    MooseyMoosehead (@MooseyMoosehead) reported

    @BTCare Hi. I wonder if you can help me? When does my discounted 18 month period end? My bills online are only available back 15 months. I have checked everywhere in mybt and can't find the date. Also, do you reply to emails?

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I urge you- look at my file. Describing in tiny bursts is NOT doing it any justice! Every single person I have have dealt with at BT has broken a promise or failed to properly deal with the case. It really is beyond a joke. #SHAMBLES #JOKERS #BTwho

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I was then assigned a case manager and promised I would have internet by 29th May. I didn’t. Then promised again for 11th June.. surprise surprise nothing. In the interim I was given Tyler as a case manager, what a joke that was? Obviously never checked his voicemails!

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare I actioned a home move in April to move house on 9th May, this failed. I called and was put on hold constantly and in fact through the HOURS I have spent wasted on the phone to people who don’t have a clue, 2x the call timed out and I never had the courtesy of a call back.

  • Gracefenson
    Grace Terry (@Gracefenson) reported

    @BTCare Well who knows? I’ve had an open complaint for about a month but haven’t heard a peep from my case manager (Who’s VM now says he has changed roles? But I was told on the phone today that he was my case manager? Another miss-communication I see?)

  • Grant_Knight7
    Grant Knight (@Grant_Knight7) reported

    @BTCare why is my internet speed down to less than 1mbps? Cant do anything

  • SmellyRatty
    Gavin Belcher (@SmellyRatty) reported

    @BTCare No. I understand this is not your fault, but the service is poor. Is it expected that we will be billed for the days we cannot use the service we are paying for?

  • nugwin73
    Nugwin73™ (@nugwin73) reported

    @btcare do your sim cards work in ee phones? Now I'm getting your plus service I might get a couple of sim cards.

  • lifeintheseword
    uthelayahk (@lifeintheseword) reported

    Tim Sherwood is a total cunt, one useless piece of crap @SuperSport out of all people, African legends you decided to bring in this shit we know you buy football channels from BTSport but this fuckery is too much

  • SmellyRatty
    Gavin Belcher (@SmellyRatty) reported

    @BTCare Like most families, we use the Internet for more than work emails. Your service is not cheap and we've had constant issues with our connection dropping out. Not to mention the poor speed we receive