Hyperoptic Outage Report in Leatherhead, Surrey, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (3%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Hyperoptic outage reports came from the following cities: Southwark, London, Caterham and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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• C A S P A R •
(@caspararemi) reported
from
Lambeth, England
@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Tom Salisbury
(@tomgsalisbury) reported
@Hyperoptic - No service since 1705 in SE17. Can you confirm you are aware of the outage and that you're working to resolve it?
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Vick Sharma
(@vick_vish) reported
@philippepolleux @Hyperoptic I never had Internet issues in my life like literally before I switched to #Hyperoptic its been 2 days my internet is down! In Westminster! 🙈 Just #appalling Mates coming over for the weekend. I'm ready for the banter & answering the laughable ISP I'm using to the fellas
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Alex 🥔
(@Almc_11) reported
@PyrionFlax @Hyperoptic Generally ISP's can change the SNR of an individual line to provide more stability at the cost of less speed. Generally something that is done for residents further away from the telephone exchange. This is VM's infrastructure though, not sure if this is within their remit.
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Dee
(@HinisliD) reported
@Hyperoptic your service is very bad! I had an outage at Beam Park Rainham last week for 2 days and today again! I contacted your provider and they said you guys are getting multiple calls from residents I think its time to switch providers as its disrupting me working from home
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Moe
(@BusSafetyRep) reported
Now they were happy for me to go find another provider and send me an email that I can discuss my complaint. To rejoin the HyperOptic Internet now I would lose on the offer of 27.99 and pay £30.00 p/m and they will activate it. They are happy for me to rejoin. 3/4
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Vivek
(@xZPRUntaojgAHOT) reported
I’ve provided all the necessary informations every time I called. Talked to customer service over the phone and chat thrice but all the false promises. I can’t work from home due to this. Hope I kept back up virgin media plan. Never knew @HyperopticCS @Hyperoptic this bad.
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SlightlyAskew
(@slightly76) reported
@PyrionFlax @Hyperoptic We had a problem with signal to noise ratio for ages. Basically someone on my estate had crappy wiring. Whenever they went online it ****** everyone else in the area up. Tremendous fun.
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Tomasz Rykała
(@tomaszrykala) reported
@Hyperoptic You're the best. Shame you aren't everywhere though. I miss you after moving out of the apartment in which I had you 150 mbps up/down <3
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SlarkChamp
(@ShiranuiDotA) reported
@sheepsticked @PyrionFlax @Hyperoptic They keep cockteasing me by emailing that they're rolling out in my area, but never in my actual flat.