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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kitsyn 💙
(@kitsyn) reported
@playnewworld Unfortunately, additional servers don't help get the 2/3 of our company who have been in queues for 3+ hours onto THIS server with the rest of us. Please fix.
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Alex Risteiu
(@RisteiuAlex) reported
@playnewworld I'm sorry but this is a terrible launch. Been trying to connect since the servers opened early in the EU morning and every time i get closer in the q , i get disconnected with an error message and my position in the q is reseted.
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MrnoxbonaNL
(@MrNoxBonaNL) reported
@playnewworld i was in spot 1. game says error joining the quee.. disconnected me.. now im back at 161... thanks devs thanks
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Henderson
(@wtfishenderson) reported
@playnewworld Why did I sit in a queue for almost 3 hours, then once i get to position 100. It boots me out for login failed and i have to requeue and stick me at the back of the line...
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Craig Twining
(@CraigTwining1) reported
@donut1256 @DaMetaEX @playnewworld Yes, I won’t be buying in game currency. But still, you cannot argue that it’s ok to have hours of waiting because of the price and launch issues. Makes no sense.
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Max Renke 🐱💻
(@maxrenke) reported
@Eddie_v3 @CrazyStiggy @playnewworld this is a simple computer science problem. you need an order of magnitude more servers to handle launch day. then in 3 weeks time, you have a bunch of servers doing nothing every. single. launch. has. queues. it's not economical to solve
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Zanji
(@ZanjiOfficial) reported
@playnewworld thanks, for letting me a paying custommer sit for 3 ******* HOURS in que. To then just kick me off. Fix your ******* ****.
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Nicriks
(@Nicriks) reported
@playnewworld There is nothing more fun than waiting 2+ hours a second time to see again the ERROR inscription being 11 in the queue ... all servers in EU have 2000+ people in the queue. How am I supposed to get on some server ... FFS
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Wasp
(@xJustinJx) reported
@playnewworld 325 person queue with an estimated 2hr40minute wait, thanks to a crash. good job
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Jason Fitz
(@BoomerFitzy) reported
Are we gunna have to wait in a long queue everytime we sign in @playnewworld
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Al Gardiner
(@AlGardiner6) reported
@playnewworld If you are stuck logging on. LOTRO (Lord of the Rings Online) are offering all quest packs for free if you enter the code LOTROQUESTS2021. Not as nice graphically but never any problems logging on - just have to play Hobbits and what not :-(
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Glitch09UK
(@Glitch09UK) reported
@playnewworld It is totally unacceptable a company like Amazon Games have this server issues after all the beta tests and supposed server tests! I appreciate the efforts of the team but the big man that does the decisions is unfit for purpose! Not impressed at all!
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Meowxxi
(@IMoxxi) reported
@playnewworld I get that there are an overwhelming amount of people trying to get in and very understandable but its frustrating to wait an hour and be nr 200 and then get an error code and now Im 1495. And it just failed again.
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David Le Poidevin
(@Digit9467G) reported
@playnewworld Aware of login queues? are you aware that after waiting for an hour to go from 728 to 220, we get the mm_loginservices_internalServerErrorException error just to requeue and be placed 1335 in line?
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GoodGuyChris1
(@GoodGuyChris1) reported
@playnewworld this is bull **** having a bug where i cannot craft anything in town after making it to lv 13 and having to relog and sitting here for 2 hrs watching paint dry waiting for 550 que to SLOWLY reduce. but at least its not a 10k que i guess FIX UR GAME
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Toki 🏴
(@TokiBuni) reported
@playnewworld I got in after 2 hours of waiting and seen 90% of players jumping and running into walls (not playing but keeping their space in the game) while I get it.. I also think this may be part of the problem. Signed out after lunch break and I've been getting a connection error since👎
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Lewis Macey
(@NokorUK) reported
@playnewworld Queued from 764 or so down to 289, and got thrown out the queue with an error. I'm now 1309. This is ridiculous, how no-one else got chucked out. Evening ruined.
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Marco N.
(@Marco_wbn) reported
@playnewworld One of the richest companies in the world doesn't manage to release a game with server capacity of more than 2000 players and on top we get broken queues. In year 2021. Ridiculous.
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Adem
(@AdemRM_) reported
2 hours in queue just for the game to tell me there was a problem please try again when i was 7th in queue… nice game. Steam counts 2 hours playing time which was 2 hours in queue #PlayNewWorld
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Kraft
(@Krafteon) reported
@Lushton @playnewworld Every launch has issues. Rough, would be full server access with servers crashed and inoperable. Until a company pulls off a seamless launch, I will always expect queue times or down servers. It's. How. PC. Gaming. Goes. Always has been this way.
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Marco N.
(@Marco_wbn) reported
@playnewworld One of the richest companies in the world doesn't manage to release a game with server capacity of more than 2000 players and broken queues. In year 2021. Ridiculous.
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ACTIVEcold
(@ActivEcold) reported
@playnewworld we need more server's this is ridiculous the EU servers are so flooded no one can login. and that's not even knowing what's going on in the rest
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Diabolus84
(@diabolus84) reported
@eptddd @JCronnico @playnewworld they own AWS and the beta tests had this issue it's something that could off been avoided
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WRX 🖤 𝕿𝖆𝖑𝖊𝖓𝖙𝖘𝖈𝖍𝖒𝖎𝖊𝖉𝖊
(@WolfRefleXxx) reported
@playnewworld When servers crash are the characters lost?
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BigCheeseTV
(@realbigcheesetv) reported
@playnewworld Awful experience so far, logged in this morning got to level 11, ended up in a 1300 person queue after being booted, got in....got booted, joined a 1500 person queue..got an error message...now my character has disappeared...not a happy customer.
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Skipper
(@ToxicSkipper) reported
@playnewworld went from 3200 down to 125 only for my game tro crash and reset me to 14520 LMFAO
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Karen
(@karengamerlife) reported
@playnewworld I tried to create a character on eu central, ended up with a server error, created a second character on a different server, same story. It now says I have 2 characters, I can’t see them or select them and it won’t let me create a new one because I have reached a maximum of 2!
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ziune
(@ZiuneTTV) reported
another 3 hours!!! in the queue. error right before i am in srsly? @playnewworld
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Max Renke 🐱💻
(@maxrenke) reported
@Eddie_v3 @CrazyStiggy @playnewworld you don't know what you're talking about. this is a fundamental problem, no cloud provider can solve this. it's an economics problem
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Alex
(@TheStormTiger) reported
@MindofX1 @philou225 @playnewworld They had a beta and the same problem they litterally had to add servers they have not learned anything from that beta at all this is on them