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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Aodan
(@AodanTV) reported
@teamguilded Voice quality is the biggest issue we have. Esp when we are doing siege or large scale PvP in @playnewworld.
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Wiking 🇩🇰 | Lime 🍋
(@EmilNC1) reported
Getting home from work, and queueing up for @playnewworld 1000th in queue - "Alright, I'm just gonna clean and watch a movie while waiting" 3h 30 min into queueing (280th in queue) - *Error message pops up* Alright, guess I will queue back up... Queue: 1934th in queue 🤡🤡
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Pawdouken
(@pawdouken) reported
@playnewworld ........lag detected and then again queue 1547.......baddest release ever
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Chris Bartlett
(@ricechrisbs) reported
@addohm_invest @JeffBezos @playnewworld A year old machine considered "excellent" would be what? I've had my 2070 super for 2 years now, and on low I'm pushing 200 fps. Fairly sure my machine would be considered excellent 2 years ago and I'm having absolutely no issues at all. Even ultra I'm getting 100+ fps outta town
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Benson
(@Benson26262564) reported
@djdogbagaming @playnewworld Not sure they can because of a performance issue software side, they had originally specd the servers for upto 10k... Sucks *** like, my queue is 1320 and still can't join another server with same world map
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Jared Russell Hess
(@mudkip4me) reported
@TheKoreCow @Bandeta2020 @playnewworld Seems like you decided to pick a high pop server instead of going to a low pop server and transferring later. Sounds like a you problem, not an Amazon problem. I’ve sat in queues because I wanted to be on a specific server but I don’t complain.
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Bob
(@silentgiant101) reported
@geekypastimes @playnewworld Part of the problem is new players trying to join the major streamer servers. I had picked a low pop server, that @CouRageJD eventually picked and now has like 4 companies on, queue times can get ridiculous
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Scott
(@atx_scotty) reported
@playnewworld I’ve sat in customer support waiting for a customer service associate at a 5 minute wait time for 8 hours. Please.
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Erlexx
(@erlexx) reported
@playnewworld First ever blue screen error after the new update. Few others have seen the same. Also the queue failing connection after 2-3 hours is absolutely terrible, please look into that.
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The Stoic🏳️⚧️
(@TheStoic19) reported
@Azeriath @playnewworld I'm not to far ahead of you and I'm having the same problem as closed alpha which was taking to many quests at once spread to far apart. Have to focus I think. Maybe.
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Andre Gurgel
(@gurgelandre_) reported
@playnewworld SA Server Kukku. DG lvl 25 full lagging, please do something.
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EgoViking
(@EgoViking) reported
@SabtheWanderer @playnewworld Big haxx, don’t fix bugs. Just deal with them. Can’t see anything and stuck inside a wall? Don’t log out, just stay and do nothing.
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Wehttam
(@weh_tam) reported
I can’t wait to go home and wait in @playnewworld login que all night.
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BigusDikus
(@BigusDikus3) reported
@playnewworld Awesomely beautiful game but #ban sys is broken. Entire companies auto-banning enemies. I was banned this morning for my name.. after already changing it twice to meet filters and CoC..its just 2 made up words.. Plz fix this system. TOO STRICT & EZ TO ABUSE
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Siv
(@Clerify0) reported
@playnewworld Server: Duat. Are you guys aware that we cannot do the Amrine dungeon? Not sure if this is a common issue for all instances... but we can't even finish the last boss. We went through the laggiest pain to get to the last boss, then we had to just decide to quit.
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lowgains
(@lowgains1) reported
@playnewworld 5 hours in the queue - got kicked out with no error message... WHY?
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ThatAlphaGuy
(@alphaguy113) reported
@playnewworld is delayed chat a known issue? I've been battling with it since release. Messages are about 2min delayed for me.
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Lewis G
(@LewisMoonMusk) reported
@TheKoreCow @Bandeta2020 @playnewworld Refund the game if you have an issue with waiting a week for server transfer.
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Hammy Raja
(@GamePlayRaja) reported
@playnewworld Amazon owns the world's servers and can't do Ben provide them to the players. Kind of a sad launch for a trillion dollar company. Server issue should've been the last problem for you guys.
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Scott
(@atx_scotty) reported
@JeffBezos @playnewworld I got banned for cheating and I do not cheat. I stream your game for 18+ hours a day. I am very high level. Please help me fix this ban. I cannot wait two days. I have taken off work for this.
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Danyil Moroz
(@MorozDanyil) reported
@Micbemac88 @playnewworld And what? Only you knew about such troubles with WOW? I think Amazon also hnew that and they could have been prepared better for such risks as today it is not the unknown problem. Also they invested a lot in advertisement so also could prepare servers for all that people !!!
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Danyil Moroz
(@MorozDanyil) reported
@Dracilio @Reedzer1 @playnewworld but while they t just afk, others could not play. afk system was introduced in order to solve that! another problem that Amazon badly done it :(
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Neijek
(@Neijek) reported
@playnewworld 4th night in a row, home at 19:00 CEST .. 1.1K IN queue ... Unforgivable. Let's get a move on a fix, this is the 3rd " low pop" server and 4rd night in a row i can't play due to long queues
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Tygress
(@LoLTygress) reported
.@playnewworld This "Fullscreen" thats NOT fullscreen but in fact BORDERLESS fullscreen is PISSING ME OFF, wanna fix it maybe? & make an ACTUAL FULLSCREEN OPTION!? CUZ everytime I get into a fight my mouse finds its way OFF screen clicking on fknWindows **** instead of the game!
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Jo
(@Skruffss) reported
@playnewworld Can you please please please fix the bug that kicks players out of the queue to login, its the most frustrating thing atm. When I do get to play = love the game.
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🖤🐺Elise: Lunar Skjaldmær🌙👑
(@PrinceManagarmr) reported
@Bauty28 @playnewworld Yup yup. This is happening on our server too. I think everything is about to turn to one side because of it. Level 40+ fighting high 20-mid 30s because they are abusing this. It's garbage and will ruin the game. Aion had game-breaking issues like this too...helped kill the game.
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KriticPanda
(@KriticPanda) reported
@playnewworld Also the evade ability from rapier aint working, using it before the attack lands still taking damage. Please fix this, makes rapier gameplay unbearable.
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Dogba
(@djdogbagaming) reported
@JeffBezos @playnewworld Fix the ******* queue times homie
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Brian Savage
(@imrazor2002) reported
@JeffBezos @playnewworld Hahaha and it only took a bunch of beta testers a short time a the destruction of there expensive graphics cards to get it done. Yes Amazon did know that issue was their but when beta dropped a lot of gamers had their GPUs fried due to this
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Deniz Dag
(@DenizDag87) reported
@JeffBezos @playnewworld to be honest the game might me good. But to say its `success` while this game has a queue time of many hours is not the definition of a real success to solve technical issues. Amazon is known for their serverfarms it would be an eyesore to see this struggle capacity of servers