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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Get Farmed Kid
(@caustic_demon) reported
@playnewworld Soooooo this does nothing because my server still has waiting lines. Been on it since launch everyday i log in it has a waiting line spend an hour a day waiting to play the game FIX YOUR GAME.
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zzzzzz
(@VekVok) reported
@JeffBezos @playnewworld yo jeff fix your servers ping is way too high compared to other games.
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Rasmus Henriksson
(@1mDuper) reported
@addohm_invest @JeffBezos @playnewworld the game has bad optimization and it doesnt matter what computer you have. You will never get 100+ fps in towns. GW2 has these problems too. I get 144fps at some places outside town but only about 60-70 fps in towns
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Jani Koivunen
(@sukankuluttaja) reported
@playnewworld So you really dont fix anything, just preventing things go even worse? Howcome not start fixing things?
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Zack Aird
(@zack_aird) reported
@playnewworld i have a problem with entering my server after logging out to join a friends server. so the problem is that it says i'm at my character limit i cant click to log in the server and the population says low and no players in line to join. my server is highlighted red an my name.
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Hawkins
(@MajinRod_RED) reported
@playnewworld Also my mate is having problems with his router restarting daily at night and he cant reconnect either even tho his character is still ingame.
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Sefa BILGI
(@Sefabilgi) reported
@playnewworld @playnewworld unfortunately we can not play it because our characters are bugged. We can log in the server but we can't move , can't use recall or use inventory. Only global chat works. This issue needs to be fixed. We CAN'T play 😫
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Ruqa
(@RuqaVR) reported
@playnewworld Could you fix the quest called One Time Threat? The other boss ''Boatswain Ambrose'' Is not spawning! Waited for a hour yesterday, and checked today aswell still can't see him here.
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bfveterans
(@bfveterans) reported
@playnewworld I waited 1.5h, enter games, open stash and game crashed, now again in queue from 660 in line EU/Bran Guys you need to fix this ****, I didn't play during week because of huge queue and now same **** during weekend? Rise caps on servers please
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Shakesy
(@ShakesyGG) reported
@M1nKsTeR @playnewworld You can’t really blame them when the queue times are 6 hours long. Fix the queues and no one will macro.
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Flyyys.
(@CandYJavY) reported
@playnewworld Very good, do you know if someone else is having problems with the FPS? I have what is recommended according to Steam to play, but even so, I am with FPS drops every two by three and it is impossible for me to play ... Do you know if there is any problem related to this? Thanks!
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Balths Knight
(@spook420) reported
@playnewworld @Novaritm Banned for keeping the walk button pushed down so they dont have to log out and wait 3 hours + to ger back in...??? All because they need to go take a Bio Break...? That is preposterous... fix your servers... dont just wave the BanHammer around... Horrible Customer Service
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Hawkins
(@MajinRod_RED) reported
@playnewworld You can not reconnect to the game if you get kicked by lag or any other error. Even if you character is still ingame the menu keeps you back from relogging as long as your character despawns ingame.. why is this not getting fixed. Now im back in queue.. wasting more hours waiting
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👾 Pr0ject Gam3r
(@Pr0jectGam3r) reported
well i got thr game 2 days ago and installed it but whenever i try to open it it closes on me before even getting to the first screen, i have 34 minutes played on steam which is a combination of the minutes the game opens up and crash on me. I NEED HELP OR A REFUND @playnewworld
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DumbAndToxic
(@DumbAndToxic) reported
@playnewworld I realize queue times have some much deserved priority but can we fix the compass bug? If a player in a group enters and expedition at the end of the expidition we are seeing 20% of the time the compass will stop tracking anything including pinned quests and resources
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Minchenko Valery
(@TasogareValery) reported
@playnewworld It feels like faction balance is broken, which is bad for a game. Are you shure you put enough effort to make factions equally attractive? Because no one want one faction dominance in server.
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Bixsato
(@bixsato) reported
@playnewworld @elimeretv Hey I am really concerned I have a 3080Ti and i caped the game at 60fps because of the melting issue your game has but it's Always shows me that I am still at 82fps even with the cap Do I still have to fear that the game will kill my 3080Ti?
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ProfessorChaos
(@Professor_CHA0S) reported
@playnewworld Major problem in new world. Apparently a friend of mine recieved 1.4 million coins from someone as a gift. Clearly this is not possible to attain that many coins naturally. What will new world devs due to address such a game breaking issue?
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XIV 🏳️🌈
(@fuawas) reported
@playnewworld Please fix your game. Had 3 crashes just today, I spend almost 4 hours a day in queue and my character is too high level to make a new one. Can't even ask for a refund cause I spend the 2 hours in a queue.
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Azerox
(@Azerox050) reported
@playnewworld If you dont fix this queue problem (4 hours waiting) your playerbase will drop very fast very soon and you wont be able to recover.
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A
(@X2Eljusticiero) reported
@playnewworld The game crash, now 2hs of queue. GG
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❄️ Glocos ❄️
(@thegreatglocos) reported
@LilBeanDip5012 @playnewworld Fae (EU). When I joined it said Population Medium. If 10 quadrillion people joined after that is not my fault and I shouldn't be the one punished for their mistake. Yes, they are going to fix it soon. But yesterday I couldn't play at all. Today I've been in Q 2 hours already
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virtd
(@virtd1) reported
@playnewworld The login queue should have persistence (meaning you could exit the game and return after awhile after to see in which position you are). Also, if the game crashes, there should be a grace period to log back in where the player is put at the front of the queue.
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Turkey Goblin
(@TurkeyGoblinTHC) reported
@Nkiriii @playnewworld @Lifeisgugu1 Sorry for the tone but I'm super upset because of how much was lost and I do not like this decreasing standard of customer service. It is unrealistic to expect players to have evidence of all times when they can't know when to expect a debilitating bug.
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Julius Gribovskis
(@M1nKsTeR) reported
@ShakesyGG @playnewworld i mean they add to the problem sitting afk and not playing in server and not letting queue go down so yes they are the problem
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Lucian.M
(@MlcLucian) reported
@WheaT0ast @playnewworld I get your point now..but remember this I first week and everyone is at the same level..think about 2-3 months from now...not the same issue for sure on waiting for certain mobs and other things
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Syverge
(@Syverge_) reported
@KillerSPER @playnewworld Was gonna say that's me with most games but I'm sure you're referring issues with the game functionality haha.
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Reece Johnson
(@93rjohnson) reported
@playnewworld have a look into Amrine Expedition lag / desync / whatever fancy technical term is used to describe the fact no hits register, mobs hit you 2 seconds before their animation, and projectiles don't land either
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Robbie Allen
(@Unkiejay) reported
@playnewworld My weekend is like, - UI bugs out - Relog to fix UI - Sit in queue for 2 hours - UI Bugs out again in 40mins - Fun 🙄
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Mugzay🇮🇪
(@Mugzay) reported
@playnewworld I was in the middle of no life gaming and boom connection error now I'm in a 1300 plus que 😭😭😭