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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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isaac
(@isaacj2617) reported
glad i paid 40 bucks to sit in a @playnewworld queue for 3 hours and then get to first position for a connection error. **** this
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Prepared Multiboxer
(@PreparedWoW) reported
@Justin42O @playnewworld From open beta to release all you're supposed to have are bug fixes. This is absolutely fabulous! Servers have stayed up and I've not seen any stability issues on NA East or West. I saw a few RMT trying to sell but they got stopped FASTER than any MMO launch EVER!
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yep. no.what ********
(@Ohhwait7) reported
@playnewworld fix your god damn ******* queues if every time we wanna play your game we have to have 3 hours just to get an error right as were about to get its gonna ******* die in a week
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ArahorPlays
(@ArahorPlays) reported
I wish that there was some kind of error/crash protection, like if you do get an error or client crash, your place is reserved for 5 min in-game or in the queue so you have time to re-connect, not fun ending up back of the queue after just getting in. @playnewworld #NewWorldMMO
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Jonathon Hawk
(@jonathon_hawk) reported
@playnewworld Joined a low pop server Iardanes as soon as it opened and played for hours with no problems. As soon as it got to capacity I got "lag detected" and booted to the queue repeatedly. Now I can't play and my toon is trapped on a high pop server...
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Kaan Demiröz
(@OKDmrz) reported
@MaxDyell @playnewworld @GetUnorthofox Lmao you’re acting like they are intentionally disconnecting you or as if they are criminals or some ****. “You ******* people sicken me”. It’s launch day stability issues, get over yourself.
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Brandon Wells
(@BrandonWells01) reported
@playnewworld I feel like I am asking for others that are having the same worry/issue.
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Ginger Prime is Hyped for New World
(@delmontyb) reported
@cullenprime @playnewworld Queue lines aren’t the issue, queue lines are an issue If the servers keep crashing out on the base. Been interesting to see just how fast Amazon has spun up servers
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ian
(@ianSnapFire) reported
@playnewworld This is what happens when you have a single dedicated server for asia pacific. Imagine whole asia trying to login in Australia. LOL india and Sea region alone will cause huge traffic
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Bouba
(@Bouba97125) reported
@playnewworld I need some help please, my game runs perfectly fine,except whenever i enter town or teleport to it, my game crash and i get put back in 1000+ queue.Have you come across this issue before? System is updated to latest drivers and all, literally the only game doing it
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Webbz
(@IamWebbz) reported
@playnewworld My Qs broken, its been on 1899 for like 30minutes lol
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secret diary of ordinaryman
(@Panudec98661471) reported
@playnewworld first CAP maximum member of sever. don't let them create a character on the sever that already in overcapacity status. second make the one who already creates the character be a priority to login!.
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Fernando E Calzada
(@FECalzada) reported
@playnewworld #newworldrefund #refundednewworld until they add/fix servers
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Verathian
(@OfficialVerath) reported
@playnewworld Waited in queue for 2 hours, got to position 450 in queue from 1500. Got an error and immediately attempted to reconnect. Back to queue position 1072 :)
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’·..;*``⁹🕊️⁹``*;..·’
(@sym1e) reported
@playnewworld why is there no login/logout grace period or anyway to refresh the graphical engine? it's pathetic that i've already waited 3+ hours to queue and then suddenly my entire screen is in another dimension. my night is ruined, thanks for that one.
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Adam Fitzgerald
(@AdamMFitzgerald) reported
@playnewworld Lvl 27, get lag detected. Zero grace period to reload game. Put in a 3 hour queue, 1600 people. Nice game design to have no window to get back in!
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Webbz
(@IamWebbz) reported
@playnewworld Are the Qs broken or something?
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Dux
(@DuxTKO) reported
Was in log in que for @playnewworld - got down to sub 500 on Eden and then got hit with a "Failed to Join Login que" Clicked to rejoin. My current spot you ask? 1493. I am going to scream.
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zaki
(@zakiyama0212) reported
@playnewworld I've been waiting to log in since yesterday, and just when I thought I could finally start, I was forced to log out for maintenance (after-the-fact report). After the maintenance, I'm now waiting to log in again. I didn't take a paid vacation to see the waiting login screen.
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Justin D
(@jduijkers1) reported
@playnewworld I think my queue is broken i have been 3rd in Yama for an hour now.
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MeatlessComic
(@MeatlessComic) reported
'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem. #NewWorldMMO
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Flookie
(@FlookieLukey) reported
@playnewworld STOP ADDING SERVERS THATS NOT THE PROBLEM JUST RAISE THE 2K CAP ON SERVERS
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Crazy Luke
(@crazyluke67) reported
@playnewworld How about you fix the queues so you don't get disconnected after 3 hours wait.
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Rakrurug
(@Rakrurug) reported
@CheeseSawce @playnewworld @GetUnorthofox Do you want them to try to fix/alleviate the problems or not? Just wait geez... They did say approximately...
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Paper Grenade 🖌 Commissions Open
(@PaperGrenade) reported
@playnewworld Ok, but what about the people who have already leveled characters on a certain server and are now stuck in login queue? This would be the 2nd time I'd have to pick a new server. Please just increase current capacity...
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem.
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this as a norm are part of the problem. #NewWorldMMO
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The Savage Wasteland
(@IcecoldsavageFB) reported
@playnewworld I'm loving the game but the audio bug is still there. It's super annoying please fix asap. Also should make it so were not waiting 3hrs in a queue
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Met.ill
(@Metill2) reported
@playnewworld When character transfers are enabled, will we be able to transfer to ANY current server, or just predestinated ones that are lower population? Entire communities are being broken up by these tiny servers.
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Jaydon Hatfield
(@Jaydonhat) reported
@playnewworld this is a joke. I would think with the backing of one of the largest companies. You would be able to create mega servers to host the players who want to play. Who wants to wait 2+hrs to play this game. Please fix this. Adding 20 new servers ain’t cutting it.