Plusnet

Plusnet Outage Report in Lerwick, Shetland Islands, Scotland

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lerwick, Scotland

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lerwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lerwick, Shetland Islands, Scotland 12/07/2025 13:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Marcin56410594 Reder (@Marcin56410594) reported

    Part 3 Customer service advisor blaming me for not checking if direct debit is in place and advise to pay a cancellation fee to the debt recovery and then sign new contract with them again - ridiculous! Well done @Plusnet! Let the customer pay for your mistakes! #plusnet

  • Aquanette_ Tree (@Aquanette_) reported

    @AnnaKaling @Plusnet You're mixed up. You're not the customer their investors are the customers. Gotta collect those exploitative fees.

  • HorseSpotter Michael 🐎 🍫 🏁 🎹🎹🎹 (@HorseSpotter) reported

    @MartinSLewis Firstly, I have been very lucky with Plusnet as my provider, unlucky with parent company BT and found TalkTalk the worst. Secondly, I have 7 email addresses I use for different accounts and only use the provider email for them. Thirdly, ALWAYS be prepared to walk away.

  • LemonLaces Ali Bradford (@LemonLaces) reported

    @Plusnet absolutely shocking customer service today, if you’re using as a supplier for your phone you may as well cancel because they don’t care anyway. I’ll be looking for a different contract with a company that provides much better customer service and a better coverage!

  • PaulTho13724590 Paul Thomas (Fagioli) (@PaulTho13724590) reported

    @Plusnet Even when I contacted the md nothing was done except for some idiot contacting me and make a lot of promises he didn’t keep.

  • Tigerlily723 Allison Carey 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇷🏳️‍🌈 (@Tigerlily723) reported from Chippenham, England

    @Plusnet I've been having issues with email for a few days. It's very slow! Have you got an issue?

  • K_louloulou Louise K (@K_louloulou) reported

    Hi @Plusnet @SkyHelpTeam @OpenreachHelp Lots of people in Tunbridge Wells with no internet connection. Plusnet, BT and Sky all saying no service issues in the area. That’s going to be a lot of individual engineer visits that might be a waste of time.

  • PaulTho13724590 Paul Thomas (Fagioli) (@PaulTho13724590) reported

    @Plusnet Jamie Ford is the plusnet MD I have tried contacting him but all I got was some sanctimonious flunky . Still no solution to my problems .

  • your_athletics On Your Marks Athletics NE (@your_athletics) reported

    Right Rant No 2 this time it's @Plusnet, how come our household internet is so poor that myself and my wife can't run our laptops at the same time. We're finding it impossible to work from home, and your customer service and help so far has not been great! 👎👎

  • Kev_Summers Kev Summers (@Kev_Summers) reported

    @Plusnet customer service is awful. Avoid it like you would the EFC managers job.