TalkTalk Outage in Harpenden, Hertfordshire, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk hi, over the last couple of days my internet has been so slow. I’m working from home and at points I’ve not been able to have Skype calls due to internet connection. I’ve reported it and TalkTalk are saying there’s no issue. Please can you help?

@Cerulean_Man @TalkTalk @VodafoneUK Looks like a neat solution

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

@TalkTalk my wifi is awful it was good the first week or so now its unusable. I rang up but the guy didn't really understand me and kept repeating irrelevant stuff then told me a technician would look at something and email. No idea what happened and wifi is still awful.

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk Day 8! Talk talk finally realises there is a fault on their line and will need an engineer to fix ...! Engineer due in 4 days

@TalkTalk our broadband is supposed to have gone live today, why is it not working??

@TalkTalk my broadband is mean to go live today. Why is it not working?

@TalkTalk Hi, any issues in the Hertford area? My connection is usually excellent but I can barely connect this morning which is tricky when I’m stuck working from home

@TalkTalk hi Talk Talk, I’m in SE London, any idea why my internet has just cut out? Have switched off and restarted the router, still nothing

Recently left @TalkTalk who provided me with the worst ever customer service. I am now with @zeninternet who have, so far, been brilliant. Happy to pay a little more for great customer service, courtesy and friendliness. @ZenInternetHelp

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!

@talktalk **** you guys, all I want to do is cancel my broadband and I’ve been sat on hold for 3 hours, hung up on twice and then when I did get through to a real person they just... stopped talking...

@TalkTalk I’m trying to return my old equipment, but your customer service refuses to send the returns bag to my current address. It hardly makes sense in the current circumstances to disturb the new residents at my old address. Please don’t make me consign it to landfill.

@TalkTalk How long have you got? 1 hour 10 mins on chat to be disconnected, no working service since December, super slow customer service, having to repeat the same thing a thousand times over. Your customer service principles are shocking