Virgin Media Outage Report in Springwell, Sunderland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Springwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Springwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Springwell, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Hebburn, Gateshead, Durham, Consett, South Shields, Chester-le-Street, North Shields, Wallsend, Whitley Bay and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
||
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Springwell, England
Latest outage, problems and issue reports in Springwell and nearby locations:
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mama_Kez
(@Mamakez19) reported
@virginmedia I haven't been able to get through to anyone to make the complaint!
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Jordan Smith
(@Smithers640) reported
@virginmedia My wifi has dropped and I am not able to access the Service Status on your website due to issues you are aware of. What's going on? #virginmedia #WiFi #outage
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Gideon MicDare
(@deonmicdare) reported
@virginmedia I don't have a box its the app, how can I fix it please.
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George
(@XRECTRA_) reported
@virginmedia yooo why my WiFi so Slow getting a 0.04 upload speed sound
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Andrew Harris
(@AndrewH43575650) reported
@virginmedia your network speed management is a joke, got impacted trying to download a game, had to reboot my hub to clear it. Or it could just be the SH2 IS RUBBISH
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Paul Dring
(@PaulDring81) reported
@virginmedia Nearly 10 years I’ve been with you. In the last two weeks my WiFi has gone down more than ever! So so close to moving to @skyuk due to my impatient annoyance!!
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Hafsaaaaa
(@Hafsaaaaa__) reported
@virginmedia Hey, I’ve got a Hub 3.0. Over the last couple months, I have noticed a frequent service outages. It is super random and we need to reboot the router which can take atleast 15 mins. It’s happening too often and I’ve got a wired connection. Why and what can be done?Thx
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vincent joe
(@v1nn13jo) reported
@virginmedia 41 days and still counting to hear from you regarding my complaint.....just cancel my contract and refund me 2 months of rubbish Internet.... you have made it easy for me to clearly prove to myself over the last 2 months I dont need @virginmedia
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ToeJam
(@ToeJam85) reported
@virginmedia I have an outage and you don’t man your broadband support line overnight anymore!?!
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Adam Moorhead
(@AdamMoorhead00) reported
@virginmedia have to have the worst wifi ever legit 6mbps download speed when I’m suppose to have the best possible wifi what a joke