Virgin Media Outage Report in New Stevenston, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Stevenston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Stevenston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Stevenston, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Motherwell, Airdrie, Bellshill, Coatbridge, Hamilton, East Kilbride, Cumbernauld, Wishaw and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Airdrie |
Total Blackout | |
| Glasgow |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Total Blackout | |
| Motherwell |
TV | |
| Airdrie |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Stevenston, Scotland
Latest outage, problems and issue reports in New Stevenston and nearby locations:
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
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RoìsaìnMcAteer
(@RoisainMcAteer) reported
from
Glasgow, Scotland
@virginmedia Been a customer since NTL days.. it’s ridiculous
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia He has been cut off because of an outstanding payment which he does not owe and should have been removed. I’ve had to phone so many times and it hasn’t been fixed. I was told there would be no more issues now he’s been cut off!!!
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Lesley Byrne
(@lesleyjb4) reported
from
Kirkintilloch, Scotland
@virginmedia I have been trying to contact your customer services for 2 days now to cancel my contract. Could you advise the best way to do this as I don’t have hours on end to spare on hold to then be cut off. Thanks.
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia I need to order a Booster, your VM Connect app doesn’t support Hub 4 and I can’t get through to anyone on the phone, how can I go about having one sent out?
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Cakes By Kinane
(@CakesByKinane) reported
from
Glasgow, Scotland
@virginmedia No, no known issues!
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
@virginmedia Not sure. Spoke to an advisor but have very little faith that the issue is resolved. No confirmation in regards to the compliant and no apology offered. Asked to speak to a manager and was told this wasn’t possible.
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
@virginmedia Great help. After 3 days of texting with people for help I’ve been told to phone up to resolve. Your departments are a mess & the times I have to wait for YOU to fix YOUR mistakes are a joke.
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Cakes By Kinane
(@CakesByKinane) reported
from
Glasgow, Scotland
@virginmedia Signal keeps dropping and poor range.
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
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Gerardo Chierchia
(@geochierchia) reported
from
Wishaw, Scotland
@virginmedia It’s been awful, passed onto three different people and now being told that you’re running low on stock so I can’t have one? This doesn’t sound right, can someone else please arrange to have these sent out?
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Michael
(@mikop90) reported
from
Glasgow, Scotland
@virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…
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Gillian Cruden Kelly
(@gilkes1975) reported
from
Bishopbriggs, Scotland
@virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service
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Gayle Campbell
(@PrincessGinTech) reported
from
Coatbridge, Scotland
@virginmedia The speed issues are ongoing everyday! No know issues in the area :(
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia Yes there was a refund put through on Monday to clear it as it was your error charging him for full price when he had a deal! It shouldn’t take 4 days to push a button. I’m going to make another complaint. The upset your company has caused it ridiculous.
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Laura Delaney
(@LauraW279) reported
from
Coatbridge, Scotland
@virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????
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Julie M 😇😹😷🌈
(@jools2009) reported
from
Glasgow, Scotland
@virginmedia I’m through to someone now. But we’re definitely cancelling. The service on this matter has been severely lacking since set up in September and to be frank we can get him a better package with Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@spadam1983) reported
@virginmedia Yeah, tried that! No one knew anything about it. All they wanted to do was try and charge me more money for the 1 gig service. Terrible customer service
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vonstabski
(@vonstabber) reported
@virginmedia Day 8 and still nothing lol. Farcical now...please tell me what is the point of you guys being on here if you can't help?
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Mandy U
(@mandy_uns) reported
@virginmedia Ok that’s good to hear. Can I cancel online or do I have to speak to someone?
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Zena
(@Zenastaxi) reported
@spursupp @virginmedia Sky was no good at my address. Way too slow which is why I’ve had to change.
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public_scrutiny_UK
(@PJB02481340) reported
@virginmedia It tells me it is an outage in the area with NO fix date - are you able to corroborate this ?
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Andrew, Andrew!
(@AndrewAndrew_fr) reported
@michaeljswalker @virginmedia My guy you need that inner Karen that pure customer service rage. Phone back and and bs that you've found a better price else where and they'll offer you a cheaper deal. They expect you to phone back to complain about the price init. It's stinky
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Tony Drake
(@TonyDrake4) reported
@virginmedia I’m have trouble changing my password on my email account. I’ve have had a very worrying email sent to me showing my password from a person wanting me to pay in bitcoin. I’m hoping it’s just someone trying there luck but I need to change it asap please help.
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Kerry Oh
(@ParrPowelWalsh) reported
@virginmedia ABSOLUTELY DISGUSTING SERVICE… 2 weeks I’ve waited for call to get Netflix off my box so I can move house and still having problems ! Stress landed me in hospital! I move in Thursday morning and WILL BE LEAVING after 11 years with the service !!!
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Sheila Freeman
(@Skellyfree) reported
@virginmedia @markjohnphoto Thanks, but have spent nearly two hours on the phone, with advisors and now Marj, supervisor. No resolution, so I will be emailing @LutzSchueler, because Virgin need to stop being so poor and telling untruths to customers. Need to get on with my interrupted day.
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Bonnie Thompson
(@missthompsonBon) reported
@virginmedia @markjohnphoto Because I think it’s ridiculous that loyal customers get treated the way we do. I’m paying more than double new customers for the same service. And still paying way more after their initial deal has ran. Bit of a kick in the teeth for long-standing customers really