Virgin Media Outage Report in Stonnall, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stonnall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stonnall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stonnall, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Rowley Regis, Wolverhampton, West Bromwich, Oldbury, Dudley, Walsall, Brierley Hill, Sutton Coldfield, Tamworth, Smethwick, Halesowen, Cradley Heath, Stafford and Rugeley.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Rowley Regis |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stonnall, England
Latest outage, problems and issue reports in Stonnall and nearby locations:
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Caitlin Wilson
(@Caitlin__Wilson) reported
from
Birmingham, England
@virginmedia is actually the worst. Imagine paying money for WiFi which goes off multiple times a day and is slow even when it’s running well🥴
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Claire B 🙌🙌
(@KittykatClaire) reported
from
Willenhall, England
Oh No my internet isn't working and I only have a bit off data left. thank you @virginmedia its probably the worst time for you to break when we all have to stay in..
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia That’s says no known issues. So I think there’s an issue with that too. Broadband doesn’t appear on any searches it’s like it’s disappeared . There’s an engineer coming tomorrow
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Louis @ MyBusyMind
(@ManStickCar) reported
from
Birmingham, England
@VirginMobile @virginmedia proved to me that they don’t do customer service. We waited a month for a phone sent to a wrong address, & then had to collect it ourselves. We also proved the phone had a fault from the start, but now we’ve been told to claim on insurance and pay £125!
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Richie 11 Batch
(@RichieZuLuBatch) reported
from
Birmingham, England
@virginmedia what the hell is wro with your broadband it keeps coming on off on off it’s dog shit
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Old and Gold
(@Joninwhite) reported
from
Wolverhampton, England
@wickwarwolf @btsport One hour and a half wait on the phone today to cancel sports package on Virgin Media. If I want to add it back on it would take 2 minutes online. #virginmedia
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia has terrible customer service. I’ve spoken to 3 people and still can’t leave #cancelation #held_hostage 😡
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John McKeon
(@goingabitgrey) reported
from
Birmingham, England
@brumcyclist It’s a good haggling tool when trying to get the price down with virgin media
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Lysander
(@Lysander_16) reported
from
Wednesfield, England
@virginmedia For now everything seems to be okay. Just frustrating when you're trying to stream and the internet does down for 7 hours.
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia
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Carol Herbert
(@violah31) reported
from
Birmingham, England
@virginmedia I’ve been trying to tell @virginmedia but the process is so complicated I was losing the will to live. Staff #rude and #persistent
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Karen Tomalin
(@BigBraLady) reported
from
Dudley, England
Intermittent broadband, no phone line and unable to log into the @virginmedia on line account as we don’t exist. Puts the tin lid on A completely crap day.
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Vadic Hoszko
(@VHoszko) reported
from
Dudley, England
Country being on lockdown....no problem, in the garden tending to the fruit and Veg, keeping safe and isolating....no problem, going shopping for my dad who’s 93....no problem, not being able to watch Netflix because Virgin media is ****..big problem @virginmedia @richardbranson
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miya
(@miyajhay9) reported
from
Wolverhampton, England
@virginmedia I’m tired of shocking connection. I’m working from home and I need a stable internet connection, not one that keeps cutting out ever few minutes. You’re happy to take our money every month but whenever I call you never fix it
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Scott Billing
(@bilbody) reported
from
Birmingham, England
@virginmedia hi. I had to unplug my router and now it’s not working. Can’t seem to get through or fix the issue through your site. Help.
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Jason Blakey
(@jasonpblakey) reported
from
Birmingham, England
@AaronTheClarke @virginmedia That’s awful. They are a terrible company to deal with. Good luck getting it sorted
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Phil Tonks
(@PhilTonks2) reported
from
Dudley, England
@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.
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Samantha 🏴
(@Samyg1) reported
from
Dudley, England
@virginmedia Yes it’s valid and in use as I’ve been using on my mobile phone. The issue I had was because I needed to access on laptop and couldn’t remember password
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Gentleman Baker
(@GentlemanBaker) reported
@virginmedia And one final time, you aren’t prepared to provide me one, even temporarily to test it will actually solve the issue? If not we’ll look into alternative broadband providers who offer a better service to customers.
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Samantha Nicol
(@SamNicol13) reported
@virginmedia Sorry John that’s no use. I phoned, I can’t talk to a human being they just want to send me a link etc. we have already ascertained the issue. Further checks are a waste of time. Can I not just order a pod? It isn’t if needed it obviously IS needed.
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The Gentleman Baker
(@GentlemanBaker) reported
@virginmedia Reported that we are experience poor or no Wi-Fi in the upstairs of our house and was just told we need to either upgrade our package (even though it’s 100mb+ fibre) or pay £8 a month for a ‘pod’. There was literally no investigation or other solutions offered.
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0rganic
(@0rganicRS) reported
@virginmedia These results are wifi as they are saved in a log on my phone, but results have been similar when checked over Ethernet at similar times with a cat 6 cable. I've checked the service plans etc and this has been going on for over a month now
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Fran
(@Fran07842557) reported
@virginmedia absolute joke 2 weeks without Netflix and can’t sort the problem do virgin media actually know what they are doing
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KBains
(@KINDE_B) reported
@virginmedia Broadband has been down in De23 1df since this morning. Two of us working from home with urgent deadlines. No stays updates ☹
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Daniel Jessep
(@DanielJessep95) reported
@virginmedia Can you escalate this please? Your staff either don’t speak English or are just stupid
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Daniel Jessep
(@DanielJessep95) reported
@virginmedia Okay well I’ll just have to sacrifice the good speeds and cancel. This company are impossible to communicate with. Very simple things done with complicated procedures
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🌿Anna Key
(@stay_human1) reported
@HaydenHewitt @virginmedia This is why they're rich and I'm poor.
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Owen Thomas
(@owenjt) reported
@virginmedia It's fine now but it keeps on happening. The connection suddenly drops and the only way to get it back is to turn the router off and on again. May be an issue with the line?