Virgin Media Outage Report in Stanhope, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanhope, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanhope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stanhope, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Consett.
| City | Problem Type | Report Time |
|---|---|---|
 Consett |
Internet | |
| Consett |
TV | |
| Consett |
Internet | |
| Consett |
TV | |
| Consett |
Internet | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanhope, England
Latest outage, problems and issue reports in Stanhope and nearby locations:
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Bolton
(@dwb89) reported
from
Altham, England
Yet again @virginmedia having technical problem on the payment line what a joke this company has become 14 years with them think it’s time to change. And still no word on bill reduction after the down time last week
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boncho
(@boncho3) reported
@virginmedia To restart the router..,and to sign in and out to the app.., Non of this worked. The WiFi speed drops and become intermittent mostly evenings, but some times during the day as well.
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Denise oneill
(@com_oneill) reported
@virginmedia why are we still having issues with intermittent service nearly a week later ? Such bad service 😡 we are charged enough 😡
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boncho
(@boncho3) reported
@virginmedia My account is 817294104 in case you are really interested to help. I want my app accessible and the speed not to drop to 3 mbps when the traffic is high @virginmedia @richardbranson
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Meera Pau Mehta
(@meera_pm) reported
@virginmedia It’s still down (it’s been 10 hours now). A neighbour has reported but VM have said it won’t be fixed until this afternoon.
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𝑚𝑎𝑟𝑖𝑎 - #SaveMacGyver
(@voidfrosts) reported
NEVER GET @virginmedia How do they promise me 500mbps speed on my contract but they give me under 100mbps. Then I find out it was the hub which was the issue all along? When initially upgrading they did not provide me with a new router now they are telling me -
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
Haringey, England
@virginmedia can I have the customer service number to cancel my broadband.... There are seemingly better deals out there for faster services
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Harpreet
(@hkaur319) reported
@virginmedia I have been in touch with your team over the course of 5 days. They first advised it was the outside cable. Now the outside cable has been fixed and we still have intermittent issues almost no service. Your contact centres advised the next engineer can come sat. I’ve had enough
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Wren
(@WORGANN) reported
@virginmedia @virginmedia my iPad is having problems, but my non apple laptop can connect. Is this an intermittent fault again or an issue with apple devices?
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Bradley Mitchell
(@ex0audi0) reported
@virginmedia Still unstable this morning (after nearly a week)