Virgin Media Outage Report in Soberton, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Soberton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Soberton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Soberton, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Fareham, Southampton, Waterlooville, Havant, Eastleigh, Winchester, Cosham and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Internet | |
| Fareham |
Total Blackout | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Waterlooville |
TV | |
| Waterlooville |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Soberton, England
Latest outage, problems and issue reports in Soberton and nearby locations:
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia I cannot expand, there is 6 weeks worth of issues to discuss and last night, I was told the agents I have spoken to have not put notes on the system so that’s my fault, I am a liar and policy means you’ve done nothing wrong. I need someone to contact me.
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
@BangPopcorn @virginmedia Yeah it is a hassle to change after so long but it has become so slow the last few years and these long outages and poor customer service are the last straw.
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia upload speeds Po4 are awful atm
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WarRocketAjax
(@GrocerJackUK) reported
from
Clanfield, England
@virginmedia rescanned wifi for study as wifi service is bad there. Recommended a booster but says I can't order it online. I ring 03454641111 and there is no option for this or any option to speak to someone. Please help as this is where I work from. Thanks TG
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Darren lee
(@Deisel34) reported
from
Havant, England
Hi @virginmedia , I have used the text service , calling and online to sort out an issue . You should of disconnected the services from my old house one month ago but I’m still getting billed . Spoke last month and you said it was your error but nothing was done.
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Ade McKenzie
(@AdeMcKenzie) reported
from
Southampton, England
@virginmedia Internet just crashed. Seems as tho your website has as well when I went to check service status. 🥺
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KrazyKat
(@KatAndGirls69) reported
from
Bursledon, England
Every hour 16 minutes past why @virginmedia seriously I swear I'll drop and go elsewhere been a rubbish service for months now anyway🤬🤬🤬🤬🤬
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c
(@conordonlan) reported
from
Southampton, England
imagine your internet going down at 11pm on it, cba with virgin MEDIA
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KrazyKat
(@KatAndGirls69) reported
from
Bursledon, England
@virginmedia seriously fed up with virgin! Non stop issues for months. Cant even access @Microsoft on any devices (xbox store and website etc on xbox or phones etc) and now gone down twice in like half an hour! @MicrosoftHelps @MicrosoftUK
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Dan Williams Art
(@Danwilliams78) reported
from
Gosport, England
@virginmedia internet down for second time today absolutely shocking service.
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Clare Old
(@enkeli85) reported
from
Southampton, England
@virginmedia Problem with Internet in SO15 again
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia It has been quite possibly the worst experience of poor customer service I have ever experienced. I need someone to contact me, listen to what has happened and resolve this. The call I made last night was disgusting! I have never felt so devalued.
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Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia Quite frankly after what I was told last night. I have no idea if any of my complaints have been logged. You resolved one complaint by offering something, then promptly charged me for it. You owe money.
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Steve Collins
(@stevecollins678) reported
from
Gosport, England
@Tomstevensuk @virginmedia That's ok mate @skytv the broadband where I live has slowed granted down to the now heavy use but my bill has gone up by about 50%. Seriously fee like these providers take the mick out of us! Charging me £150 a month for their services, jog on! Im a working man not a rich man!
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KrazyKat
(@KatAndGirls69) reported
from
Bursledon, England
@virginmedia @Edo1991 U say down detector is third party but they are easier to actually report to than your actual company&even the @Independent are writing articles already. I suggest you tweet a response with reason&expected fixed time. Considering I dont know anyone that isnt having issues! Grrr
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Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@virginmedia Yes I've tried to contact you with regards to sky sports. Would appreciate a response. Long standing customer 😡
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
@CharrMaxwell @virginmedia Ahh O2... fair enough. Every network is patchy in places tbh
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
@TonyTTGriffiths @virginmedia @adrian1farrell There is pressure on all of them but sky hasn't gone down that I can see.
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
Great time to lose Internet when totally isolated and needing social contact. Thanks Virgin Media. Time to change after 8 years of custom and price hikes and shoddier service since.
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mark wilson
(@obcans) reported
from
Southampton, England
@virginmedia ok I've had it with virgin my wifi is rubbish none of my 3 tv boxes are on line every day for the last 2 weeks all they do is drop out all the time how do I cancel this rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave
(@BLK_T0P) reported
@virginmedia Hey Virgin, if making improvements to the network, wouldn't it be courteous to let customers know about downtime?
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medbhowens
(@medbhowens1) reported
@virginmedia @CaeIo_0 It's down for me too in same area. It went off then came back on but off again now. Can you please get this sorted ASAP??
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James Gardner
(@MrJGardner) reported
@virginmedia - The WIFI in my area is down till 6pm tonight, without prior warning. I need WIFI for my Live lecture at Uni, is there anything you can offer?
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Sandra Hardman
(@teachingtoolong) reported
@virginmedia had a phone call just now saying there are problems in my area regarding internet speeds. Is this a VM phone number 01616135286?
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Danielle Willis
(@PerfectAngel_xo) reported
@virginmedia This has been happening for over 2 weeks now. There have been no reported issues on your website. I have been on hold over 2 hours every time and end up giving up because it is now costing me a fortune just to call you.
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Lauren B
(@Lolly_B213) reported
@virginmedia I need some technical help. Can you help me please?
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Martin Graham
(@GrahamGraham657) reported
@virginmedia help my broadband doesnt work keeps dropping throughout day. Ive called faults line twice and automated call doesn’t fix issue. How fo i speak to a human?
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James Gardner
(@MrJGardner) reported
@virginmedia - The WIFI in my area is down for till 6pm tonight, without prior warning. I need WIFI for my Live lecture at Uni, is there anything you can offer?
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Tom
(@foulds89) reported
@virginmedia There doesn’t appear to be any known issues, but there’s clearly something that’s not right. Also, if there were constant outages in the area, a engineer should be on to of this. 4-5 times it’s been down in the last week!
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simon hall
(@SieHall13) reported
@virginmedia Done that and spoke to the technical team who didn’t listen and passed me to customer services. Wired connection is better but you can only get connection within one room of the house