Virgin Media Outage Report in Skelmorlie, North Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skelmorlie, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skelmorlie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Skelmorlie, North Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Greenock and Helensburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Alexandria |
TV | |
| Alexandria |
Wi-fi | |
| Alexandria |
TV | |
| Alexandria |
Internet | |
| Alexandria |
||
| Alexandria |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Skelmorlie, Scotland
Latest outage, problems and issue reports in Skelmorlie and nearby locations:
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Dave
(@shaw_shank13) reported
from
Alexandria, Scotland
The @BBCiPlayer on @virginmedia is absolutely useless. So unresponsive and slow. The sport is finished by the time it eventually loads.
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia Wow , Virgin, just off the phone on 789, I’m astounded at what I was told , she said even if I’m connected to WiFi I still use my mobile monthly data, Jesus wept, I don’t know what to say about that , who can I speak too , I need help urgently.
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Jed Cook
(@CookJed) reported
from
Greenock, Scotland
@PremierSportsTV Thanks but paying to watch on tv not iPad ; you need to have a word with @virginmedia who initially claimed not to know re the problem then cut me off twice ; never got through to customer service yet though they have now sent tweet
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Andy Murdoch
(@AGM60) reported
from
Wemyss Bay, Scotland
@Lardo9 @virginmedia Never been hung up upon 3 times!
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia had an absolutely waste of time phone call with Jay from your customer service today. Been with yourselves for 9 years and he was not prepared to assist me in the slightest to try and work out a better deal. Clearly customer loyalty means nothing to you.
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia All it says is there is an issue no details
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Ashley McLoone
(@ash_mcloone) reported
from
Greenock, Scotland
@virginmedia “Cellular > Cellular Network Tap the Automatic... “ isnt n UK mob.
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia I don’t want to leave been a customer of Virgin media for 30 years, and I’m told my monthly data allowance is used when I connected to WiFi, customer service on 789 was insisting that was the the case , and on web chat exactly the same. What am I meant to do when nobody can help
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Ewan McElroy
(@EwanMcElroy) reported
from
Alexandria, Scotland
Virgin media has to be the worst internet out there
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Jed Cook
(@CookJed) reported
from
Greenock, Scotland
@virginmedia That’ll be a no then ! Will cancel service given not getting what we pay for - if I can get through to anyone !
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Ross.
(@500DaysOfMisery) reported
from
Helensburgh, Scotland
@taryamboyd @virginmedia Hi Ty, your service is shit and I’ll be lodging a formal complaint with your manager for this abhorrant customer service. Have a good weekend, ****
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Andy Murdoch
(@AGM60) reported
from
Wemyss Bay, Scotland
@virginmedia Therein lies part of your issue. Contact centre customer service non-existent. No accountability. Empathy zero and telephony platform not fit for purpose @richardbranson I look forward to a resolution as per an email now received. Confidence low unfortunately.
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia Your customer service is appalling without any network for two days whe I call I am told service will not be back till 14th of October. No access to any type of manager in uk.abs raging
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David McClure
(@DavidSMcClure) reported
from
Greenock, Scotland
@virginmedia literally about to lose my shit.
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia I’m doing it on my mobile via my mobile network
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Jed Cook
(@CookJed) reported
from
Greenock, Scotland
@virginmedia @craigy1992 Try speaking to your customers then ; you’ll be fast enough to call me if I cancel my payments
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Tyronelad
(@mogwaiboy16) reported
from
Alexandria, Scotland
@virginmedia my wife appears to be burning through her mobile data at an incredible rate, looking at her recent bill,huge amounts of data in the early hours of the morning despite being connected to WiFi. 6gb of data in less than a week, clearly that can’t be right. Help'
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia 18.40. I got a text saying service was fixed and if I was still having issues to switch it off for 30 minutes, I left it off for 45.
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Lauren
(@M1SSes0) reported
from
Greenock, Scotland
@virginmedia The service page is unavailable! It’s giving an error message. And I cannot face an hour on hold on the phone again.
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Saorsa Alba Photography
(@saorsa_alba) reported
from
Alexandria, Scotland
@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@markjh68) reported
Daughter moved home @virginmedia came to do the install this morning didn't connect the TV didn't connect the phone and can't pass security because you've given out a new account number and a password that nobody knows along with a bill that nobody knows what it is HELP !
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gino di meo
(@ginodimeo) reported
@lynseydixon2 @virginmedia But unflattering, ketchup-stained joggers and slippers from the waist down.
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Mark Lee
(@mark1ee) reported
@virginmedia Can you tell me if you have any issues in PL1 Plymouth at all?
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David Quigley
(@Quiggy86) reported
@CatrionaShearer @virginmedia Do @virginmedia have customer services!?!? I have never been able to get a hold of them, even when I wanted to upgrade.
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A N D Y
(@edinjoiner) reported
@CatrionaShearer @virginmedia I was the same & bills were going up, i moved to Sky. Not had a problem…… yet
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James 🏴
(@thfcj_) reported
Virgin Media went down this morning and the estimated fix time has gone from 1:30 to 11:30, the van’s just left outside, what ******** has he left for if it’s not gonna be fixed for approximately another 9 hours…
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Pete 🇪🇺🏴☠️🍳
(@PeteWMarshall) reported
@virginmedia No; it cuts out every day and the range is extremely limited. Based on experience, it’s likely a problem with the actual piece of kit. I either need a technician to come out or a replacement hub
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Kieren
(@ktnztigers) reported
@virginmedia I just want internet issue resolved yet I'm being told it is fine. If it is fine why are all my devices both wifi and directly connected not working since Wednesday. Told to upgrade, told to buy new cables, told to wait 48 hours. This needs fixing not impressed
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Ste
(@MannahLFC) reported
@virginmedia We have ethernet in this one goijg to tv in bedroom and 3rd one which is wifi. I didnthink they were both wifi tho. Iv swapped ethernet cable too. When I try and connect via network it gives n27 code also
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Draegarth 💙 👣
(@Draegarth) reported
Didn't necessarily mean to get into a rant about broadband speeds, but it sucks when you realise the only way to get faster speeds is to move house! Can't even switch to Virgin Media cable because they don't provide services here. Stuck on outdated @WeAreOpenreach infrastructure.