Virgin Media Outage Report in Sandwich, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sandwich, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover and Margate.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Dover |
TV | |
| Margate |
Total Blackout | |
| Margate |
Internet | |
| Margate |
Internet | |
| Margate |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandwich, England
Latest outage, problems and issue reports in Sandwich and nearby locations:
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@1sthappysodme @capiegirl @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I used one of them after birth of my first born as terrible complications, I went home with a walking stick after 2 weeks, I was 27
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Andy Nicoll
(@andeenic) reported
from
Margate, England
Three formal complaints to @virginmedia and three promises of a returned call within 24 hours. 3 fails out of 3. At least your appalling service is consistent
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Terry Jordan
(@terryjordan38) reported
from
Margate, England
@virginmedia Do you actually have a customer service department
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James Jukes
(@jamesjukes17) reported
from
Whitfield, England
@virginmedia really do provide a disgraceful service. After a year of shockingly bad WiFi I was informed by their call centre that I could end my services upon end of annual contract with no notice period. Phoned again today to be told I had to give 30 days notice, meaning I 1/2
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Polly Danby
(@Pol77) reported
from
Broadstairs and St. Peters, England
@virginmedia urgent help please. An extremely vulnerable lady’s landline is down. She has no log in details as these were set up by her late husband. Cannot get through to you by phone or by web chat. Please dm me with advice urgently, thanks
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James Green
(@jimmygreen83) reported
from
Margate, England
Hi @virginmedia my internet has gone down in my house, it has been like it for about 2 hours now. I have the hub3, baselight is staying green, wifi light is staying green and the internet arrows are flashing green. Help please. Have turned off and on, didn't work.
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @1sthappysodme @Adrienne65 @Janeopot @owlbird @mansellmum @henriettak @SkyIreland @virginmedia I’m ok for a bit then try to get up or bend down a d then it’s ago y, think it’s more like a trapped nerve but been over a week now 😭
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James Green
(@jimmygreen83) reported
from
Margate, England
Not sure if it was just me but, my @primevideouk just went a shit for a few mins. Kept kicking me out the game via my smart tv app so switched to app via @virginmedia box and it was stuttering slightly, like a dodgy stream. Rather annoying. #BURMCI #AmazonPrime #Amazon
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Andy Nicoll
(@andeenic) reported
from
Margate, England
@virginmedia Hi I have now chased up 4 times wasting countless pointless hours and it seems that I need to contact CISAS to get a response unless you can help. Ref number COM10411 f
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Caggy
(@drinkdevil40) reported
from
Herne Bay, England
@capiegirl @Janeopot @henriettak @mansellmum @1sthappysodme @Adrienne65 @owlbird @SkyIreland @virginmedia Boring weekend but then Francesca had ambulance sent to her yesterday as reacted to eggs, severe allergy. I was a wreck, but she’s ok now. Poor Sophie had to deal with this alone 😰
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Michael Smith
(@revdmesmith) reported
from
Kingsdown, England
****** @bt_uk been at my parents for past couple of days. Had to reset router every day at least twice. Broadband goes down regularly. Thank goodness we have @virginmedia at home!
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Sheradon Dublin
(@sheradondublin) reported
from
Margate, England
@virginmedia Hello again. Your WiFi is playing up again. Same problem as before, intermittent signal regardless of where in the house. Booster most likely needed. The ‘contact us’ option of your WiFi-tester app is also not working.
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Chloe
(@chloeelton13) reported
from
Dover, England
@virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it
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SD KATO
(@D2SDKATO) reported
from
Dover, England
@jasonleake @virginmedia Mate @VMSolutions_ @VMBusinessIE @vmbusiness @virginmedia customer service is terrible even I went on to online chat last night it was a guy from flipping India
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
13 minutes on hold to @virginmedia and counting — Last time was 16 minutes rhen it went dead!!! GREAT customer service...
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Dan Knowlton
(@dknowlton1) reported
from
Acol, England
😂 Twitter Automation gone wrong... Take a look at this @virginmedia thread for a great example of Twitter automation gone wrong. 🤖 Automation < Customer service 😀
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Richard Esdale
(@jiginthebox) reported
from
Dover, England
Every day now been waiting for @virginmedia on hold listening to music for around 10 minutes!!! NOT acceptable — Want to tell we want to leave because of the poor service, high monthly bills and old noisy boxes we have to unplug every night so we can actually sleep 😡...
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Issue via postcode has now gone back to green but my router is still green. Cheers
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia Hello, thank you for your quick reply. If i search via postcode it states there is a broadband issue but if i use my app it just states a tv issue. Have try rebooting twice and issue has stayed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zain
(@fxkxppy) reported
@virginmedia found out yesterday that it’s an area problem but it still hasn’t been fixed and we don’t have a concrete fix date. Still unable to partake in my classes and family unable to work from home. Is there any sort of portable wifi dongle or anything of the sort we can get for now?
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🌈 Kiandy, Brilliant Animator
(@kiandymundi) reported
@virginmedia Took me half a fking hour waiting to get through "Yeah should be on in 15 minutes, if not, call back" And what, wait in another 30m queue? Beyond atrocious service
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Leah Jordan
(@Leahjordan10) reported
@virginmedia Ive just signed up for 18 month contract with an extra booster- and been on hold for an 1hour and 47 mins waiting to get through to the booster team. Please help.
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Lizzie Jenner (she/her) 🏳️🌈
(@EJennerSLT) reported
@virginmedia I have called customer services myself because we have not received a call today. #virginmedia #lies #incompetence
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christie batham
(@cbatham) reported
@virginmedia This is ridiculous, when we call it’s automated, so no-one actually acknowledges that we keep rebooting (as per the automated instructions) and then it cuts you off. Once again no help from any form of contact.
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Ashley Bartlett MCCT
(@MrBartlettHist) reported
@virginmedia Thanks for making contact. A number of neighbours & I have repeatedly raised the issue about the unreliable service in LE12. Some of whom have “liked” my original Tweet in support. We are on an estate cabled by @virginmedia at point of construction, options are limited (1/2)
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Abdul M. Ismail
(@AbdulMIsmail) reported
@JonScoff @virginmedia I don't have a TV so I don't use VM for that. I only get phone calls from Indian call centres so I never use my phone. So, I'm paying £60 for Broadband alone. Problem is, every single company are just as bad as each other. I've heard horror stories about BT too.
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steven pearce
(@D0GTAGS) reported
@virginmedia virgin are nothing but thief's without masks...... Charge for the return of equipment and don't refund the money taken over a month ago and counting.... Maybe if they incurred costs for our time spent trying to get these issues resolved they would respond faster
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mike
(@MikeT54356) reported
"The virgin media sale is now on" (unless you're a current customer and we will in fact, raise your bill instead) anyone know any companies that offer good, cheapish broadband only? @virginmedia is a bit of a rip off 😭
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Moe
(@Vaenror) reported
@TaliesinEvitel Damn Tali, if the WR wouldve been edited on time, you wouldn't have had this problem and we would have enjoyed the WR AND the steam by now. Shame on you! /s **** Virgin media.