Virgin Media Outage Report in Saint Briavels, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Briavels, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Briavels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Briavels, England
Latest outage, problems and issue reports in Saint Briavels and nearby locations:
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Quite the worst customer contact centre ever. Website does not offer phone or email contact. Only way to get web chat is to go to complaints page. 1 hour to get a 1 minute task done. Deliberately cut off twice. #poorservice
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia Yes. That isn’t the point though. Your website has no information about how to contact you. And your web chat takes 1 hour to do the task of reporting bad speeds. Your contact support needs vast improvement.
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Chris Phillips
(@ChrisPhil1992) reported
from
Whitebrook, Wales
@Handrew94 @virginmedia @EE broadband is a joke as well. No end of service outages
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George Baker
(@Georgebaker6969) reported
from
Thornbury, England
@james90147996 @JonBake45257780 Funny how they call themselves virgin yet they only ever seem to **** people over. 🤔 @virginmedia
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Matt
(@LetRIP) reported
from
Thornbury, England
@virginmedia No. Your chat representative cut me off. Have wasted over an hour already. You must be joking if you think I’m going to waste more time on your awful service
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Mary
(@Bristolmary) reported
from
Aylburton, England
Hello @virginmedia is there and issue with broadband in Bristol please? My dad is having an issue connecting to anything, he’s tried firestick, iPad and iPhone. Nothing connects. He’s tried restarting router?
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Bel West
(@bellawesty) reported
from
Saint Arvans, Wales
@virginmedia I have been trying to cancel my virgin media account for months, every time I call I get disconnected, put back to the original menu or told you’re too busy because of corona. Please let me know how I can cancel my subscription without spending hours of time
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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keturah king
(@KayKing92) reported
@virginmedia so I have no tv or broadband services until tomorrow due to issues but my mobile data is also playing.. any info?
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jo
(@jo70485289) reported
@virginmedia my wifi pod is not working. I can only sort this out over the phone. 3 hours later… no answer
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Kristofer William Music
(@kwilliammusic) reported
@virginmedia my account has been completely messed up by your web team and I can’t contact anybody to fix this. Your webchat and your phone lines are down.
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
Wtf @virginmedia I call three times to be put on hold with music then after 10 mins later get hanged up on... JOKE
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angela baccari
(@supertramp2690) reported
@virginmedia @TraceyWaby @virginmedia Could you please tell me how to get in touch with you? It is seems impossible contact you directly on the phone or via chat for a complaint. 2 days without broadband and no one is answering. Worst customer service ever!
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Danielle Butler
(@NellieButlerx) reported
@virginmedia so it’s went from call back after 2pm, then 4pm then tomorrow days and days going by that I can’t cancel my contract and you are making it longer and trying to charge me an EDF fee when I can’t speak to anyone?????? WTF
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RJAOutside
(@RJAOutside) reported
@virginmedia I've tried this too. I get this... "Sorry, we can't check for connection issues in your home right now"
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Digger
(@JohnKaysCanoe) reported
@virginmedia And danger of someone answering the phones? On hold for 1 hour 20 minutes. Which is particularly awful because of your abysmal choice of hold music. Oh and because you promised to call me back a week ago! And you have the nerve to put my bill up by £3.25!
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harrythepiano
(@harrythepiano) reported
@virginmedia The faults team never resolve anything, are usually placed in a country thousands of miles away and it takes an hour of sitting on hold to talk to them. The default message is ‘we have a very high call volume today‘. Heaven forfend you should employ more staff.
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ashraf sumra
(@ashraf_sumra) reported
@virginmedia Just been cut off after trying to get a disconnection from your broadband service. Very frustrating. Would like to go to a new supplier but you make it very difficult!