Virgin Media Outage Report in Richmond, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Richmond, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Darlington |
Wi-fi | |
| Darlington |
Internet | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Marcus Dempsey
(@marcusdempsey) reported
from
Darlington, England
@virginmedia Another day another broadband outage. :(
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia It's down AGAIN! 😤😡
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Chris Noble
(@funksoulHulk) reported
from
Darlington, England
@Tweeter_Tori @LindaGHug @virginmedia Exactly. It's great when it works. If it doesn't work then it's no good. How fast do you need. Noone needs 100mps it's a waste
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia I hope so too! But it's hard to hope when goals keep shifting and the promised calls to confirm details never come. Instead I'm left bitter and determined to take this to the ombudsman. This is what I've told her she must threaten to do next time she calls (you ghosted her today)
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Cathy Long
(@Cathy_TwoHalves) reported
@Outreachjoe @virginmedia It went up from £33.50 to £50.50 overnight. And the service is appalling. As you know, it nearly sent me over the edge in lockdown 1 when I had no broadband and couldn’t contact anyone
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mcart
(@trottermick) reported
@virginmedia Why is it your loyal customers are only given consideration by emailing Daniel Potts,Jeff Dodds or your excutive team? I’m sick of seeing people posting about great deals given by doing this. The poor sods who don’t get nothing, just pay higher prices!!
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Helen Stevenson-Miller
(@HelenSt14164149) reported
@virginmedia The issue was they wanted to give me another upgrade box taking my contract way over the cost I have contracted or indeed would pay. All I have asked for is what I had, for the price I had... Since 27th december
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Adam Sterdam
(@bogieboris) reported
@virginmedia I’m trying to find out more information about TV 360. I’m an ‘ultimate oomph’ customer, but clicking on upgrade on your website brings me a message of ‘we can’t upgrade your account online’, and trying to find your webchat is impossible. I just get into a loop of...
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Mark Bond
(@markbond252) reported
@virginmedia My contract is due to end and is about to go up by £20 a month by contacting your help team is impossible. I use the online chat and get a response 5-6 hrs later but no alert to say a response has been given. So its back to scratch again
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Glenn Thomas
(@glennthomaspoet) reported
@virginmedia It's still awful, called up customer service, no help, same old tired solutions that never work. Do I need to change service providers?
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buxton1984
(@buxton19841) reported
@virginmedia I would rather you advised on what you are going to resolve this. I will repost at my convenience to the community. If you are helping there why can’t you help here?
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Matthew Stokes
(@mattystokes8) reported
@virginmedia No, I've emailed my complaint which wasn't even a complaint initially.. just trying to cancel as I no longer live at the address ! I don't have the time to stay on a phone call for 2 hours
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Exult 🏴
(@Exulters) reported
@virginmedia I got told this internet disconnecting at night **** would be fixed still ain’t thanks very much 👍