Virgin Media Outage Report in Polmont, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Polmont, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Polmont and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Polmont, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Airdrie, Dunfermline, Bellshill, Bonnybridge, Livingston, Larbert, Grangemouth, Falkirk, Cumbernauld, Bo’ness, Bathgate and Denny.
| City | Problem Type | Report Time |
|---|---|---|
 Airdrie |
TV | |
| Dunfermline |
TV | |
| Dunfermline |
Internet | |
| Bellshill |
Internet | |
| Bonnybridge |
Wi-fi | |
| Airdrie |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Polmont, Scotland
Latest outage, problems and issue reports in Polmont and nearby locations:
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Ian Andrew🇬🇧
(@ian46a) reported
from
Cumbernauld, Scotland
@_ran1gers_ @BazBowsk1 @virginmedia YouTube to rename one of the two signals the box sends out. I found this helped. then I got a another router and put hub 3 into modem mode and now it works as it should. The hub 3 is a terrible box.
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Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia your service is diabolical litterly the worst I've ever came across! Your customer support is on par with the service! I've had poor Internet in Glasgow area now for over two weeks and there still no outage notification on your site! Bye virgin media
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia my broadband is down yet again. Several working hours lost. Four (long) calls later and now just an automated response. Poor show. 🤔 #badservice #homeworking
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RAIN MAN🌂🌧 I SAY UR ALL TO GOD DARN SENSTIVE 😜
(@lovemojo1991) reported
from
Falkirk, Scotland
@virginmedia our network and other people's internet down again!! Seriously this keeps happening
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Ian Fitzpatrick
(@Ianiesta8) reported
from
Falkirk, Scotland
@virginmedia I was looking to upgrade to a TV Package, but the deal for a new customer was far better than the deal I was offered.
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Richard Law
(@sneekyb) reported
from
East Calder, Scotland
@virginmedia Ridiculous that as a existing customer now out of contract that I cannot be offered the same monthly deal as new customers. My bill is to rise by £50 pcm which is not acceptable. I ask if I can take your Bigger tv bundle with sports as advertised for £72 and told no.
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Karan Lamb
(@LTJ_79) reported
from
Mid Calder, Scotland
@virginmedia I have tried to phone for technical help, sky sports channels not on other room boxes how is this fixed, I pay for full package 😠
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Dalus
(@Dalus93) reported
from
Cumbernauld, Scotland
Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.
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Stacey Quinn
(@StaceyQ55740408) reported
from
Cumbernauld, Scotland
@virginmedia Want 2 explain why our internet and tv goes down for a change instead of the usual "known issue crap" . If it's maintenance why not just tell the folk that pay your wages the real issue for not bein able to watch the shows they want browse the Web or even work.
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Kari McBurnie
(@kari_mcburnie) reported
from
Dunfermline, Scotland
@virginmedia The link is no good! I’m not a customer, please can someone message me for my contact details to get this rectified. This has been going on for months now.
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Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia No known outage other on demand for works fine just seems to be this one series
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@jen_drum @virginmedia Some local outage or something
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia The up load speed keeps dropping out to zero resulting in loss of connection! Think engineers call that surging! We have had the same issue at our property before but according to your engineers was only us and they couldn't find fault!
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia No again it's only when test is complete it tells you there a problem! When we call they say there is a problem but the service status for the area isn't updated with the problem or estimate fix time! The cust services have no idea what I'm talking about! Scripted calls!
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
Hey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please
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Eddie Collins
(@EddieCo09311525) reported
from
Dunfermline, Scotland
@virginmedia I switched over to you on the 31st December and had a speed issue very quickly and between online chat and two phone calls yesterday was told issue at street cabinet twice on phone chat says no issue. Bring back BT 😔
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Janis McCulloch ☃️❄️
(@justjanis) reported
from
Dunfermline, Scotland
@virginmedia Nope no issues in the area
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Anna Bell Coaching
(@annabellcoach) reported
from
Bo’ness, Scotland
@virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.
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DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia so after being told we would have a discount and not be affected by a cut off we are officially cut off from the Internet! After weeks of the same ******* problem and customer services have no clue about this! Shocking!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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I'm Already Dead🐭
(@Nuclearporridge) reported
@virginmedia Ok I am at end of tether now. Just want ask how do I get a ref no for complaint I have made and how do I get created for loss of service. Two technicians been now. Last one just been he can't fix it he doesn't know how and hasn't got the stuff he needs. Says he will pass on
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TAG
(@Flowing_Seed) reported
@virginmedia hi, really struggling with the wifi in my house, not getting a signal in my kitchen (next room from my hub) who do I need to contact?
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Dariusz Więckiewicz 🇵🇱 🇬🇧 🇪🇺
(@dariusz_w) reported
Great @virginmedia received QuickInstall kit, connected, waited and not working and connecting to your people is impossible!
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Snriac Oj
(@Snriacoj) reported
@virginmedia why do new customers get offered a better deal than loyal customers of 8 years? If i look as a new customer you can offer £55 per month but for my same package is £75!!
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Matt Carnie 🏴
(@MattCarnie) reported
@virginmedia It's odd that I was having connection problems and slow speeds. I complained, then you sent me an email saying I'm no longer subject to traffic management, and then my speed increased. Mighty coincidence wouldn't you say? Still having drop-outs though. No one has called.
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ℂ𝕖𝕖
(@Cee_GK5) reported
@virginmedia @Rich__1977 Awful service!
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Seamus McCoy
(@seamus_mccoy) reported
@virginmedia You accidentally disconnected my mobile service because of a mistake made by one of your staff, and apparently, I have to wait 5 days for your back office team to reconnect my service. This is due to no fault of my own!
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Bérangère R.
(@beshreck) reported
@virginmedia The contract for our home bundle ended and I am simply trying to discuss a new contract. Having 2h30 and 4 different teams, the agent hang up on us. This is getting very frustrating
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Luke Jenkins
(@LukeJ500) reported
@virginmedia V6 box not working, no picture/sound on tv. Just called and had the worst customer service ever. She kept calling me ‘Mam’ & asking me to raise a complaint. I just wanted someone to help me troubleshoot & fix this as I have no tv. I pay £106 a month for this!
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Lydia TC
(@thompslydia) reported
@virginmedia nope, no one has tried to call me, replied to my emails or resolved the ongoing issues I’ve had for 8 months