Virgin Media Outage Report in Petworth, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Petworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Petworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Petworth, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Worthing |
Wi-fi | |
| Worthing |
TV | |
| Worthing |
TV | |
| Worthing |
Total Blackout | |
| Worthing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Petworth, England
Latest outage, problems and issue reports in Petworth and nearby locations:
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia Did you read the message, I don't want to call or use whats app ad uve spent far too long doing this already. So I'll have to complain in writing then it seems. Shocking service yet again you do not read whta a customer is saying.
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia Honestly I'd rather not as we have called so many times and get different call centres. Get cut off and can never speak to the otmriginal care team. Please can someone call us considering this is part of our compliant
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
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Christian 🇬🇧 🇺🇸 🏳️🌈 🇺🇦 🖖🏼
(@brighton_gay) reported
from
Sompting, England
@FuriousCoops It’s a major BT Open Reach outage which many non-Virgin Media companies piggyback their connectivity through.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
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Phil
(@palewis1) reported
from
Worthing, England
@virginmedia what a useless company after waiting a week from doing as was asked of you on reporting my fathers death I receive a letter telling me I done it wrong. I’m afraid I lost it on the phone today and when all is sorted we will be leaving you. Great bereavement service.
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia Worthing BN11 seems to be down
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia With all due respect I can't face another encounter via the phone or WhatsApp, far too time consuming. Could you provide me with an actual complaints email address as the online submission doesn't work
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Mufc
(@jamiemufc187) reported
@virginmedia 1 Feb. And cant come any sooner. Shout out to Carl, your rep, who knocked on my door now the roads been set up to help. Without him I'd be stuck with the aimless @SkyHelpTeam
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peter hornsby
(@argylepete) reported
@virginmedia issues with tv in PL2 area ?
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Tony T
(@tonytouch09) reported
imagine @virginmedia asking me to take another whole day off work to sit indoors to fix a problem that I sat indoors and waited for them to fix last month and they never fixed ... sort it out ...
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sherlock bones
(@KevinBu21298301) reported
@virginmedia I tried to cancel my two TV boxes but keep the Internet and landline. After 1 hour and 30 minutes of miscommunication and several long periods of holding, I had to hang up because I had other things to do. Infuriating!!
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☮ Sarah Green ☮
(@SarahDMGreen) reported
@virginmedia I had problems a couple of years ago and was given this new phone and a new sim by your company but now I’m getting similar problems again
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Nick Thirkell
(@ThirkellNick) reported
@virginmedia a missed payment was lodged on my credit file for the month of December 2022! I haven't been a customer for years and suddenly received a missed payment log. I've tried calling and chatting online to resolve this issue to no avail! Please assist.
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aaron yates
(@acefaceaaron) reported
@virginmedia Nov 22, engineer came with new router, checked everything in the house and said its a fault outside from the box on house to pavement, new cable fitted today, same problem
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Susan Ateh
(@SusanAteh) reported
@virginmedia Internet not working for the last 20 mins. Management not calling back when they said they would.
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Clair Mooney
(@CMoons22) reported
@virginmedia Yes. They booked an engineer for next Tuesday, but now it’s been cancelled as said it’s a wider issue. But when I followed the steps online it said I needed an engineer and now the earliest appt I can get is Wednesday. So I’m really confused. Do you know if there’s an issue B91?
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Harry Parle
(@HarryParle) reported
@virginmedia In the current issue of the Irish Independent Weekender the listing for Virgin Media 3 is not included on the TV pages which cover the whole week. VM 1 and VM2 are included but VM3 is not. This is a great inconvenience to viewers, I hope they are not going to continue like this.