Virgin Media Outage Report in Penicuik, Midlothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penicuik, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penicuik and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Penicuik, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Livingston.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
||
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Penicuik, Scotland
Latest outage, problems and issue reports in Penicuik and nearby locations:
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia Believe me I’ve been with you for 23 years and I have tried everything. I eventually already have an engineer coming tomorrow for a different problem was just not wanting another night with just channel 4!
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David N. Anderson
(@dnanderson) reported
from
Edinburgh, Scotland
@davidd_sh @virginmedia I've been trying to cancel for MONTHS. Nothing works, not even writing to head office.
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Raza
(@hassanrh) reported
from
Edinburgh, Scotland
@virginmedia Hi- yes, just had a truly awful call so I raised a complaint, reference is C2312202125. Looks like a few more days of suffering with an unreliable internet system, with devices sometimes working other times not working.
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George
(@olsoweir) reported
from
Edinburgh, Scotland
@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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RJ Bayley, home studio voice artist 🎙️
(@RJBayley) reported
from
Edinburgh, Scotland
@virginmedia hi do you have some way to chat with a customer service advisor instead of sitting on hold on the phone? Thank you
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lucy
(@Gosia79K) reported
from
Edinburgh, Scotland
@virginmedia Yes. The network is showing for a second then disappears
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Paul Heron
(@APaulHeron) reported
from
Edinburgh, Scotland
@virginmedia I’ve got an engineer visit booked for Saturday as that’s all your website would let me do but it seems more likely it’s a network issue as the internet is fine between 9pm and 11am every day. It’s up and down the rest of the time. EH5 area.
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Dan Fowley
(@fowley_dan) reported
from
Edinburgh, Scotland
@virginmedia trying to cancel my services as moving soon, get transferred the the moving team and you hand up on me! Phoned 3 more times and the same thing! Not phoning again, you can private message me for my details to the account to cancel
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia It was bad all the way through the undercard. It was not acceptable to charge for the bad picture. You are due a lot of people a refund.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
Anyone else having WiFi issues with @virginmedia done everything they suggest online and now been on hold for 20mins. Two days without wifi is far from ideal. Lucky it’s the weekend and I just want to watch Bridgerton and not trying to do more important things.
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Jane Wilson
(@janewilson_1812) reported
from
Edinburgh, Scotland
@virginmedia lovely engineer today fixed everything. Your customer service had removed the wrong box and I’m now the proud owner of new V6 which actually plays Netflix! Took three weeks of my life but hey ho!
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Scott Coltherd
(@scott_coltherd) reported
from
Edinburgh, Scotland
@virginmedia You are trying to say if I had of picked the standard option I wouldn’t of had any problems. Virgin media is a joke these days. phone calls every day to try and upgrade my package even tho I tell them to stop calling. Moving house soon but will get sky after 10 years with virgin.
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
The WiFi in this house is so bad. A full five minutes to load a single webpage 😭 thanks virgin media, about as useful as a chocolate kettle.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I tried to but the network ID doesn’t show on any device.
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Stuart Gray
(@StuartIGray) reported
from
Edinburgh, Scotland
@virginmedia I have a hub 3 the main white light is on. Have tried resetting and factory reseting as advices on your website but there is no signal when I search on any device.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@lillyt72 @virginmedia Lilly, sorry to hear you still have problems. Was probably one of the last customer on the phone last night & was 1st to be visited today at 8am. The tech changed the hub, did some things in the hub, don't think the speed is any better but haven't noticed any drop today (yet)
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staticcameraman #staysafe
(@rovingcameraman) reported
from
Edinburgh, Scotland
Very unimpressed with @virginmedia #virginmedia , no surprise there it would appear. Sales pick up after one ring but when transferred to customer service currently on hold for 30 mins and counting. Each of those minutes brings me closer to wanting to cancel my subscription.
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Mandy forrest
(@mandukes) reported
from
Edinburgh, Scotland
@virginmedia WiFi keeps dropping out every min or so. Doing my head in. Is there a issue in Eh12 8ah. Please sort it out thanks
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Amber Hammond
(@ambermhammond) reported
from
Edinburgh, Scotland
Bored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
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Martin Hughes
(@shorty21785) reported
from
Mayfield, Scotland
@virginmedia any chance of 1 night when the WiFi isn’t piss poor!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Haines-Rodgers
(@Hainzamousprime) reported
@virginmedia I'm at work so i can't answer but if you read the thread they don't say anything and then hang up, I've turned off being contacted about promotional stuff on my account so can you stop this as its harassment now
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Messrs Bartholin and Skene, Organic Furriers.
(@messrs_and) reported
@HaydenHewitt @virginmedia Just like BT they hope to wear you down with indifference. Hard learned lesson teach smarter behavior I don't see much virgin media after your contract expires lol
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fiona anderson
(@fanderson39) reported
@virginmedia We have been told the wiring can be done over the next day or so but the box cannot be connected till 8/2/23. I am a safeguarding Midwife who works from home and need to be able to get access to zoom and teams for meetings - it is a big issue! 🤬
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Concerned father (Lance) 😀
(@DanceLikeLance) reported
@HaydenHewitt @virginmedia All these companies seems to be as bad at the minute. @BritishGas are just as bad for their lies and complete lack of customer service!
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wonder woman
(@lillyt72) reported
@virginmedia Plus if your always looking to offer the best deal. How about giving loyal customers the same deals as new customers .. you wanted to charge me £20 a month more than a new customer !! Explain how that repays loyality
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The Gentleman Baker
(@GentlemanBaker) reported
@virginmedia Reported that we are experience poor or no Wi-Fi in the upstairs of our house and was just told we need to either upgrade our package (even though it’s 100mb+ fibre) or pay £8 a month for a ‘pod’. There was literally no investigation or other solutions offered.
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Hayden Hewitt
(@HaydenHewitt) reported
@virginmedia One complaint was made on the phone BTW, which was extra lovely.
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Richard Stanton
(@Mr_Harlequin) reported
@virginmedia what is going on. Broadband constantly goes down and now even the status checker isn’t working. Unacceptable service from what is hardly a budget offering. Time to cancel I think as nothing else seems to register.
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Kasia
(@lakoma) reported
@virginmedia I’ve been on a chat to your agent trying to organise my move since 9.45 am. I cannot believe it’s taking so long. She can only help if my move is dead simple. Anything outside of her script (like taking off landline) is impossible. Really? Furious.
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Fran
(@Fran07842557) reported
@virginmedia absolute joke 2 weeks without Netflix and can’t sort the problem do virgin media actually know what they are doing