Virgin Media Outage Report in Penicuik, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Penicuik, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Penicuik and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Penicuik, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Midlothian, Kirknewton, Livingston and Loanhead.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Penicuik, Scotland
Latest outage, problems and issue reports in Penicuik and nearby locations:
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Apple
(@hayley_jade27) reported
from
Edinburgh, Scotland
@virginmedia I have been on hold for 25 minutes now, still nobody has answered and the webchat are refusing to help. Pretty atrocious customer service!
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@maryrobb499 @virginmedia It’s not been windy today in Edinburgh, which is lucky as it’s been bad all week. Getting fed up of Virgin Media though, will move provider when I get my own place.
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia I would like the chance to talk to Karen to explain that her customer complaints process does not work. Certainly doesnt live up to the customer values you state you live up to.
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia I got through last night and the chap who has given me the best service from Virgin has escalated the issue of not carrying my number over. He says he should have an answer within 14 days.
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
Really not a good image to be projecting @virginmedia.... They did not know you were no longer providing a service until your engineer didn't turn up!!! @JordanHoustonT and now they have to pay out to update their website because of your incompetence #pleaseretweet #retweet
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Kirsty
(@kirsty190790) reported
from
Edinburgh, Scotland
@virginmedia very disappointed in your customer service, the call taker keeps refusing to let me speak to supervisor regarding problem. Arguing constant with me absolutely disgusting service!
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John Cairney
(@intgom) reported
from
Edinburgh, Scotland
@virginmedia I can assure you that no one has attempted to contact me since the complaint was raised, which is why I’m so annoyed.
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BJCampbell
(@Ox13SCO) reported
from
Edinburgh, Scotland
Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia I'm not sure.... I think at this stage she is saying no thanks after being let down so badly. Virgin just didn't want to pay what council were asking to dig up one pavement as it was new.... @SkyUK sorted her out and she will be going to the regulator. Disappointing
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Andrew Kemp
(@andrew_kemp) reported
from
Currie, Scotland
All the old @virginmedia equipment has been disconnected and unplugged! It’s been like night and day getting @bt_uk #fttp installed, so far 10 families in my street have moved away from VM... that’s what you get for poor customer service
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia I told you there were no issues listed on your website in my original tweet!
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia As I’ve said in previous tweets over the past few days, I’ve checked everything and all appears fine, it’s your broadband speed fluctuation that is the problem.
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david robert bowie
(@daveross67) reported
from
Edinburgh, Scotland
@mikeybhoy11 @virginmedia Not letting me sign in
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Kirsty
(@kirsty190790) reported
from
Edinburgh, Scotland
@virginmedia further to my last tweet after being on the phone 50 minutes I get put on hold and hung up on after asking to speak to management. Absolutely shocking service and not any further forward.
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Hayley
(@hayley_jade27) reported
from
Edinburgh, Scotland
PSA @virginmedia do not know the slightest thing about good customer service. Save your money and go for LITERALLY any other provider 👍
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia One of your site engineers has turned up at her house. She has also emailed a complaint. Best of all @SkyUK have stepped in and retrieved her charity number for her.... Ridiculous it took your rival to help
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Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia This has left her charity and her partners business with websites and headed paper wuth the wrong number as @virginmedia are saying they can't do anything about the landine that was transferring to you. A mobile is also involved. She is in tears and your staff have been rude
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Davy Murray
(@davyshambles) reported
from
Edinburgh, Scotland
@virginmedia Eventually got through to your overseas call centre. Guy couldn't help and booked me an engineer for Wednesday evening. He then hung up on me when I suggested that I shouldn't be charged for the next few days #believeinbetter
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Tim Olton
(@TimOlton) reported
from
Musselburgh, Scotland
@virginmedia Poor installation, not corrected first time of asking, did not carry my old number across despite requesting this, poor customer response back to my complaint stating you could not access my account. Chap last night was good but far too late.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Canadine
(@CANADINEC) reported
@virginmedia It says there’s no issues in my area, which is false. This isn’t down to me to chase or call to find out what’s wrong - you clearly have a wider issue. As I said, I’ve had no WiFi now for almost 24 hours. When is this going to be fixed?
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Anne Syrett
(@AnneSyrett) reported
@virginmedia I did, I spoke to Scott who is passing our details to “the Network expansion team” he said they would call me on Monday.
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Barry Slater
(@barrys59) reported
from
Barton upon Irwell, England
@virginmedia still no service M27. 4th hour! Rubbish!
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Louisa Chicken
(@loopiel00) reported
@virginmedia Is there a problem with phone lines in the GU17 0PW area at all? My mother-in-laws phone is definitely not the problem as we have tried it in our house. Nothing showing on your website. Thanks.
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#AshTag
(@Ashley_Rhysss) reported
from
Southwark, England
The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.
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Peter Hopkinson
(@phglrh) reported
@virginmedia My 85 yr old,bereaved Fathers VM TV Box & Modem not working, called engineer. Replaced both.Told it will take 2 hrs to set up &reboot. 24 hrs later not working. No appts until Tues. TV is lifeline &no internet makes him vulnerable. Now sitting in silence until fixed
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Krinx_Btw
(@KrinxB) reported
@colinweir2k @virginmedia virgin media is terrible
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Amy Thewlis 💙
(@ThewlisAmy) reported
@virginmedia is there a problem because there seems to be no pictures and only sounds on every channel
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Gemma Quinn
(@gemma198306) reported
@virginmedia can you tell me the problem in the DA16 area please? We have had no Internet for 2 days now
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Nicholas Crick
(@crickeypafc) reported
@virginmedia shocking service. I have a 500mg package and and I am an 02 customer so have the volt on aswell which should double my speeds. I have constant drop out where I have no connection or I have such slow speeds I can't even load up twitter to complain. Fed up