Virgin Media Outage Report in Ombersley, Worcestershire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ombersley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ombersley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ombersley, Worcestershire, England
The most recent Virgin Media outage reports came from the following cities: Redditch, Birmingham, Great Malvern, Kidderminster and Bromsgrove.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ombersley, England
Latest outage, problems and issue reports in Ombersley and nearby locations:
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Philky
(@philwowski) reported
from
Birmingham, England
@virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia tremendous service had problems with my tv service for 3 weeks now which you still haven’t sorted and now you put my bill up and to try and sort it all out I’ve now been on hold for an hour shocking
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrPaulTreadwell @virginmedia @Ofcom I’ve just spoken to a very rude lady in retentions. Have been lied to, apparently I was on the internet all day yesterday, I was in the office.
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trev1874
(@tfd1977) reported
from
Birmingham, England
@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
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Helen Rollins
(@kittykatrollins) reported
from
Birmingham, England
Poor customer service from @virginmedia this morning. Phoned to discuss fraudulent callers to my landline. First advise was to call #TPS, I carefully explained that I was already registered with them. He then said, let me give you a number. I diligently wrote it down. Who’s that
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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Neil M Ainsworth
(@ainsworth_neil) reported
from
Redditch, England
@virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed
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🇬🇧Kimbo🇬🇧
(@Kimbohud) reported
from
Birmingham, England
@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Stuart Cockerill
(@licklemouse) reported
from
Birmingham, England
@virginmedia I’ve just wasted a whole hour sat on the phone with someone who had less than an a basic understanding of English what a waste of time only to be sent a new TiVo box who knows of this will work as she spent more time speaking to her work mates awful experience 😡
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Clive Reeves
(@PRBloke) reported
from
Birmingham, England
@Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HARLEY
(@meaden_harley) reported
@virginmedia @the_pieface Fix pies WiFi man
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Isis Almeida
(@isiscarol14) reported
@virginmedia They can’t take the service with them because you don’t provide it at their new address. But you want to charge them GBP240 to disconnect and also charged me as well for a new account. How is that not you trying to make money off the very same service twice?
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james parsons
(@parso2j) reported
@virginmedia So how to we claim compensation for this? It’s been down since 7.30am and states it could be up by 4pm? Was supposed to be up at 11.59 according to your tracker
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Andy Ruxton
(@aruxton) reported
The state of the nation today. 10 year loyal customer gets 7% discount but still ends up paying more than double for that of new customers even when offering to sign a longer contract 😡. @virginmedia @Ofcom #RegulationNeeded @RipOffBritain
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Shane
(@sohanlon07) reported
@virginmedia Hi. I still haven’t had any contact and the issue continues to happen.
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Ravikanth Bhamidipat
(@rk_bhamidipati) reported
@virginmedia No. They just know construction should happen and planned for June 14th initially, later to 18th and now to 24th. No guarantees. Every single day things are different. Especially in These times this is not the best experience. Horrible feeling and helplessness for being loyal.
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sue walker
(@sueshadbolt) reported
@virginmedia you are a terrible company, you have cut us off a full week before our moving date, left us with nothing. 48 hours to put us back on line. Your customer service ops have cut us off on calls several times already. You give no help even though its all your fault.
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J Stampton
(@j_stampton) reported
@virginmedia Well VM are wasting their money if they employ a social media team to ‘point people in the right direction’. They should have a hotline to people in the org who can help because usually by the time it’s on Social Media , the customer has tried everything and is ******* right off.
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Isis Almeida
(@isiscarol14) reported
@virginmedia If that’s how you behave, trying to get money off two people for the same service, how do you expect me to choose your services? If you aren’t fair to them, why would you be fair to me? 🤔🤔🤔🤔🤔
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Isis Almeida
(@isiscarol14) reported
@virginmedia Lastly, can you please address your customer service hanging up on me as soon as I asked to file a complaint?