Virgin Media Outage Report in Ninfield, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ninfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ninfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ninfield, England
Latest outage, problems and issue reports in Ninfield and nearby locations:
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea 🇪🇺⭐🔶🌹#GTTO#FBPA🍷😊#RejoinEU#FBPE
(@AndreaInSurrey) reported
@virginmedia why do you take so long to deal with complaints? Presumably that department is swamped due to your inadequate service. I raised a complaint, you lost it, I raised it again and 25 days later it is still showing 'One of our team is looking into your issue'
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Marvellous mechanical mountain goat 🐐
(@silvergoatish) reported
@virginmedia I am close to running out of my phone's data. I've just about used up a month's worth of GiffGaff, for essential communications, in the past 5 days while Virgin broadband has been down. I'm unable to connect to GiffGaff for a phone top up with a poor signal.
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Jon B
(@jonbtravel) reported
@virginmedia Can you help me access my account...all i get is 'Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)' When I try to reset my password!
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Leah
(@LeahGoodair) reported
@virginmedia It still isn’t on and the fix time has now moved to 4pm!
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Whiskey Mick
(@Whiskey_Mick) reported
@virginmedia = worst broadband service out there. For short drop-outs almost every day, 12 hr+ drop-outs about 2 or 3 times a week and zero customer service - this is the provider for you. Current drop-out is 15 hrs and counting. Pro tip - don’t have a smart house with this crud.
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Alan Astbury
(@AlanRenza) reported
@virginmedia Can you let me know the details of the fault? Tried to access the service checker but was just a white screen.
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Dan Park
(@UltraRunnerDan) reported
@virginmedia Your customer service is shocking. Offering new customers a better deal than we have and then trying to charge me £29 per month more than that for less. How can you retain customers??? Then your staff are rude and talking over me. Then your staff hang up on me. Poor!
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Paul Pepper
(@PEP939) reported
@virginmedia the Internet has been down in my area for over 24 hours. This isn't acceptable for the price, is there compensation?
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ShaunyB
(@Shauny_B_) reported
@virginmedia And in the 21st century, is Virgin Media not able to provide a temporary fix, such as a dongle or unlimited mobile phone data until the installation is finished? Seems a simple thing to do.
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prakash sunuwar
(@kashsunuwar) reported
Since 10 days, Im trying to speak to #VirginMedia support on numerous occasions abt my contract which has already ended but live chat/phone provided is not responding professionally. It kept saying 'we are too busy than as usual' and then cut off. Could #JohnCMalone explain this?