Virgin Media Outage Report in New Quay, County of Ceredigion, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Quay, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Quay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Quay, Wales
Latest outage, problems and issue reports in New Quay and nearby locations:
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Tony Jones
(@aberfoodblog) reported
from
Llanychaiarn, Wales
@virginmedia - Why is parental control enabled for a 53yo? - Why didn't you email me to say why certain websites don't work & give an unhelpful message about ERR_SSL_PROTOCOL_ERROR? - Why not have an FAQ about this on your website? - Why do you literally treat your customers like children?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie
(@CharlieBooker7) reported
@GamingFatty Are you with @virginmedia because we are also having issues and I just wish my house would do away with this crap company.
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Dlondon
(@dominiclondon) reported
@virginmedia That fix date moves every week
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Annette Tran
(@weenetty85) reported
@virginmedia been on the line to customer service. After being passed around departments and waiting for 1 hour 25 minutes, the line call just cut out. I desperately need to get through to discuss my package. Please help!
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timber
(@timber09119953) reported
@virginmedia still waiting for help and don’t suggest reset because I’ve tried
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Gary Bothwell
(@garybothwell1) reported
@virginmedia No I haven't! Would i just be able to cancel my direct debit?
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Pete Wells
(@PeteWel91834599) reported
@virginmedia your customer service is appalling, 4 times i have called as I am moving house to be put on hold for over an hour each time and not speak to anyone. Only to cut cut off every time. I now want to CANCEL my contract completely, as you service is absolutely useless
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Mos
(@5798Mohammed) reported
@virginmedia I would do but it seems you can't handle the amount of unhappy customers as your network simply can not cope currently
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Chris Armitage
(@MrCArmitage) reported
@virginmedia Your customer services is shocking, tried calling 3 times 60 minutes at a go and cut off everytime. Now ive had 2 seperate text conversions go so far then leave me hanging! Fuming is a understatement 😤
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Danica Corns
(@DanicaCharlotte) reported
@virginmedia Hi - have been on hold for 1 hr and 16mins. Someone just answered and when I said hello, they put the phone down, losing my place in the queue. Can you arrange for someone to call me back please?
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Sam Arthur
(@sam_arthur) reported
@virginmedia any danger of someone getting in touch to resolve my issue or is that too much to ask? #badservice