Virgin Media Outage Report in Murton, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Murton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Murton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Murton, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, South Shields, Gateshead, Hartlepool, Peterlee, Wallsend, Durham, Washington, Chester-le-Street and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Jarrow |
TV | |
| Newcastle upon Tyne |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Murton, England
Latest outage, problems and issue reports in Murton and nearby locations:
-
Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
-
BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
-
Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
-
IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
-
FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney
-
S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
-
Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
-
Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
-
Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
-
Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
-
Greig Darby
(@GreigDarby) reported
from
Hartlepool, England
@virginmedia are there any known issues in my area (Hartlepool) currently no Internet. I've tried resets and the broadband check but it says no issues.
-
Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
-
gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
-
FSV Photography
(@FSVPhotography) reported
from
South Shields, England
So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lizzie
(@Wheeliewitty) reported
@virginmedia I’ve tried that. They can’t fix until Friday. They MAY be able to fix tomorrow - I’m a disabled person & I rely on my broadband connection & phone.
-
💙McBrit! Ex-Tory Voter! #FBPE🇬🇧🇮🇪🇪🇺🇺🇦
(@mcbrit2) reported
Been a @virginmedia customer 20+ years and they just put my price up from £73 to £103/mth! They will reduce that to £85 for a new contract, but new customers get a MUCH better package for less!! Happy to lose me as a customer so I’m off to BT (plus Now TV), at £61/mth. Bye VM!
-
Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Oh and my appointment has been changed everyday since last Monday without being told and then last night on the phone I was passed around 3 times with everyone basically telling me they can’t help me. Absolute joke.
-
Gemma Dooling
(@DoolingGemma) reported
@virginmedia Engineer’s been this AM. Absolutely nothing wrong with our hub/cable connection. The problem is at the exchange like I’ve been telling VM for days. Engineer did another house visit yesterday nearby & reported the exchange issue. Network team knew nothing about it!
-
Milo
(@milo__n) reported
@virginmedia Hi guys, I keep calling but haven't managed to get through to a person for this non-standard problem! Could you please just send me a coupler or whatever kind of cable is needed for the plug instead? Getting very frustrating 😞
-
Shorr
(@shorr104) reported
@virginmedia Hi can someone now help me? I was asked to come back to this thread.
-
JJ1234568
(@JJ240123) reported
@virginmedia service since getting my new phone has been great, better signal than Vodafone, efficient switch over and great deal
-
Massimo
(@mas56397110) reported
@virginmedia Same as usual…. They will send an email to escalate the issue.
-
💙McBrit! Ex-Tory Voter! #FBPE🇬🇧🇮🇪🇪🇺🇺🇦
(@mcbrit2) reported
Interestingly @virginmedia threatened loss of my landline number if I terminate, so I’m going to move it first then cancel. Deeply cynical attitude towards customers under present circumstances and with likelihood of wholesale termination of contracts due to #CostOfLiving crisis!
-
postman
(@Scholsey21) reported
@virginmedia Please tell me which numbers to press once calling them then on the automated line to go to customer services then?