Virgin Media Outage Report in Machen, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Machen, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Machen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Machen, Caerphilly County Borough, Wales
The most recent Virgin Media outage reports came from the following cities: Cwmbran, Cardiff, Caerphilly, Penarth, Newport, Pontypridd, Mountain Ash and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
TV | |
| Cardiff |
||
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Machen, Wales
Latest outage, problems and issue reports in Machen and nearby locations:
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Darren Jones
(@76DarrenJ) reported
from
Cardiff, Wales
@virginmedia what a ******* joke over 30 mins in a cue and then when I get through they say they can’t hear me and hang up 🤬🤬
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@virginmedia 🙄 isn’t that just a lazy way of doing tech support. When I worked for you going back a few years, we were very customer focused!!
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Enfys Jones
(@Jones1Enfys) reported
from
Cardiff, Wales
@virginmedia customer contact centre, been hanging on the phone for an hour! Reporting scam, breach of data!!!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia The laptop also works off mobile data sharing too so connectivity issues are good. Please sort out this mess because the router is needed to be working properly for laptop work to be done at home. Stop all this buck passing from one dept to another and help these guys PLEASE.
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LauraT 🔶
(@emilyjane73) reported
from
Cardiff, Wales
@virginmedia Need to cancel my new order. It wasn’t done correctly and given the total lack of being able to contact you I have lost confidence in VM. Cannot contact anyone to cancel though, what a nightmare. Just taking too much of my time to make switching worthwhile. #painful
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
St. Julians, Wales
@virginmedia I’m still unable to get a decent Wi-fi signal at the back of the house.
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
@virginmedia down again Cardiff, meant to have a lecture at 7, which isn't looking likely
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia Even if the ethernet works, the WiFi issues are still there and you need it sorting. It's in the @virginmedia contract to ensure all equipment is working and functioning as it should. Faulty equipment should be replaced and remember, you're paying for the service.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Newport, Wales
@virginmedia your customer support is absolutely crap!! Spoke to Salim who was just as useful as an ashtray on a motorcycle!!
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia I’m trying to connect to my own and it won’t! They’re the worst piece of equipment you e ever supplied. The previous one was better!
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Nige ⚡
(@niamunna1) reported
from
Newport, Wales
@virginmedia 2 full internet outages today whilst teaching lessons from home. Shockingly unreliable service.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
@virginmedia Tried Virgin Community. Virgin rep encouraged me to take up tech package at a price. After spending 6hrs yesterday and 2hrs the day before, I am still in the same situation! This not a good service with your so-called experts!!!
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Kate Jones
(@katejones_cymru) reported
from
Cardiff, Wales
@virginmedia Hello. I’m waiting for the service to be reconnected, any chance this can be sped up as I’m wfh and need wifi ASAP
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James Clark
(@James76clark) reported
from
Cardiff, Wales
@virginmedia Having text the number you gave me, they referred me back to the technical phone number as they cannot help! So, let’s get back on the phone for the 3rd hour, in the hope I don’t get cut off, again! #shambles
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia I'm a customer of yours 👍 and I can categorically prove that the laptop is 100% working correctly using 'my' Virgin Media WiFi connection with no issues. There's an issue with @chloemphoto's router which isn't getting resolved and the easiest solution is to replace it asap.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Huw Llewellyn
(@huwgat) reported
from
Cardiff, Wales
Thank you Virgin Media for being absolutely useless sorting my email problem. 8 hours in total on the phone with so called tech experts and still doesn’t work properly!!!🤬🤬🤬
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MH 🏴🏳️🌈🇪🇺
(@cymboi) reported
from
Victoria, Wales
@virginmedia The Wi-fi is rubbish, slow and crap service up stairs. Often I have to connect to extenders. It’s a two story average house. Your routers are rubbish. The older ones were much better!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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saza
(@sazacat) reported
So #virginmedia broadband is down again in our road...which means I'll have now pay 30£ and get #Giffgaff on my router again!
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Lin_The_Gin
(@LinTheGin1) reported
@virginmedia White light as if connected, but I cannot even set it up manually. Have done all the usual reboot/connection checks. I scan via wifi and its not transmitting. Getting this all too often now. £55 a month for sub standard service!
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Booendyah
(@thewildpaw) reported
@GarySmithJnr @skytv @virginmedia I told sky I wanted to cancel, refused all their offers, gave my 30 days. Couple of weeks later they started calling back and I got £52 for everything expect movies and kids Inc multi room and HD etc
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🇬🇩 Elle-Ay 💕
(@Ms_Cherry_B) reported
There are plenty of companies and organisations that I cannot stand; but it’s safe to say they the buffoons I HATE with the most venom, is @hackneycouncil! They are, without a doubt, shockingly **** at everything!!!!! THE WORST; and I’ve dealt with Virgin media internet
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Jon Adams
(@JonAdam45139571) reported
@virginmedia No - no problem reported at all with our handset. No repairs done. Other local users are reporting they have lost caller ID as well in the area. When I called your customer support they said it was still activated?
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Lady Emma Howard
(@emma_lou1202) reported
@virginmedia Can you please provide your complaints department details? I have requested this on the phone and tried to raise a complaint online but nothing is working. It's impossible. I am disgusted at this whole mess
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john morse
(@jmorse80) reported
@virginmedia assuming they answer the phone, already penning a complaint to the FOS
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Alison Conaghan 💙 🇪🇺 🕷️
(@aconaghan) reported
@virginmedia can you explain why my email is still receiving mails more than 8 months after I closed my account with you. I left you because my email was hacked and you refused to help. So angry that it is still not secure. I guess a case with the ombudsman didn't make you act
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Wayne
(@WDC1969) reported
@virginmedia is there anyone in this company who could please help me sort an issue. I have tried customer services but your overseas CS team couldnt understand me nor I them?
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Lin_The_Gin
(@LinTheGin1) reported
@virginmedia Nope! Nothing,still cannot see the network on my devices. Reboot and it dowsnt even go thru any connection, the power light just comes straight on. No red lights showing it is resetting/disconnected.