Virgin Media Outage Report in Lydd, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lydd, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lydd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Lydd, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
Internet | |
| Folkestone |
TV | |
| Folkestone |
Internet | |
| Folkestone |
Wi-fi | |
| Folkestone |
Internet | |
| Folkestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lydd, England
Latest outage, problems and issue reports in Lydd and nearby locations:
-
Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
-
James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
-
Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
-
Katie 🌲 folklore
(@stardustkatie) reported
from
Folkestone, England
Anyone else having @virginmedia network issues this evening? My WiFi has been out for hours and resetting it doesn’t seem to help 🙃
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
-
Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
@virginmedia @BitBuzzOnline right NOT HAPPY I am a virgin media customer & I can’t use the WiFi by bitbuzz anywhere without paying or having freetime I thought if it was a network by virgin I could use it without restrictions free if I also downloaded the profile but no
-
#GSBOUT #GSBOUT
(@TheIronHammer26) reported
from
Folkestone, England
When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty
-
ivooooooo
(@RhysIverson) reported
from
Folkestone, England
Never using @virginmedia for mobile network again, constantly down and never get updated about it, absolute **** 🙄🙄
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
-
Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
-
Francisco Domenech 🇵🇸
(@Pakitodomenech) reported
from
Folkestone, England
@virginmedia you service is just below zero. Can’t get any connection. Just please give my money back and I move to something better. Thanks
-
Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
Come on guys sort it out I should be able to get online without restrictions if I’m a virgin media customer
-
Stephen James
(@StephenJamesGBR) reported
from
Folkestone, England
@virginmedia Hub 3.0. Even within 3metres (with line of sight) speeds are poor. This is a recent problem (within last month) - haven’t had problems previously with signal.
-
Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
-
Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
-
Bsid
(@Bsid19451955) reported
from
Folkestone, England
@virginmedia just when you really need Internet none! And fix time 16:00 today.
-
Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
-
Natalie Shipp
(@shipp_natalie) reported
from
Folkestone, England
@virginmedia none of the apps are working on my tv, can you advise how I can fix this please?
-
Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Lee Broadbridge
(@LeeBroadbridge) reported
@virginmedia But we are in desperate need of our wifi to work. The customer service and resolutions I have received from virgin are simply not good enough from a huge company like yourselves.
-
Dec M
(@decjpm) reported
@VirginMediaIE why would virgin media TV show santa claus the movie on Christmas day rather than Christmas eve. What idiot does programme planning???
-
Keeley O'Flaherty
(@KeeleyOF101) reported
@virginmedia She has been left until Tuesday with her neighbours telephone line ( which has caused great upset, due to it being linked to alarm) tv still not working you would think they would check before leaving. Both cancer Sufferers and shielding.
-
🏴 Ryan Sullivan
(@rhino14) reported
@virginmedia are getting worse, now trying to charge fines for not paying bills, when for 15 years we’ve used the same DD, the. When I finally get to speak to someone she spends all the time transferring me to “someone that can help”. I’ll be taking my services elsewhere. Soon.
-
Paul Redmond
(@paulredders) reported
So the Scammers are playing #virginmedia apparently called me for slow internet, after 1st 5 put though to help desk chap didn’t like being called out and I’m a Mother F#*€¥r !!
-
hot topic liberation front (htlf)
(@tovarich_yoshi) reported
@virginmedia stranded my wife with no phone service because they keep screwing up our billing. like i get it, kids and their phones and all, but maybe don't demand direct debit if you're gonna keep cancelling it on us
-
guy marsh
(@marshy313) reported
@virginmedia No issues locally .. still intermittent at best ... SG6 3JR 25 Cloisters Road
-
Roma Felstein
(@Ladyserendipidy) reported
Virgin media steer clear. Over zealous sales miss sold and still no signal
-
Andy Osborne
(@ozzywasp) reported
@virginmedia I haven’t lodged a formal complaint, but asked your call centre team to ask for the area manager to call me, but so far I’ve not heard anything! As you say, complaining isn’t going to speed things up, so I can’t see the point as the main issue is not being connected already
-
Mrs Tweedy soup
(@country_jim) reported
Discovered last night that if you've recorded something on your tivo through @virginmedia and you no longer have access to the channel you recorded it from then you can't watch it any more and honestly that's pretty ****, isn't it?