Virgin Media Outage Report in Lindfield, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lindfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lindfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Lindfield, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Crawley and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| Crawley |
Internet | |
| Crawley |
Internet | |
| Burgess Hill |
Internet | |
| Crawley |
Internet | |
| Crawley |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lindfield, England
Latest outage, problems and issue reports in Lindfield and nearby locations:
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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G
(@Gurp00) reported
@virginmedia Say's there aren't any issues. But I had a text saying there was some work being carried out today. And it's still not back up?
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Omar Agha
(@TheAghaSays) reported
@virginmedia Yeah so I can speak to someone who barely speaks English sitting in their bedroom asking me to switch off and on again. That tech support you mean ?
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Genevieve Unwin
(@UnwinGenevieve) reported
@virginmedia Providing the broadband you offered if I paid for the service …I have completed my part!
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David
(@TheDavidJal) reported
@FilipMasic @VodafoneIreland No issues here at all. everything is working fine,fast and good. Oh wait Im using virgin media with unlimited monthly downloads. Filipe :/
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Stephen salmon
(@salmon81) reported
@virginmedia Go into my account and look things up,u can private msg me and get someone to ring me as far as I'm concerned u have had money over a long period of time for a service that I have never had.
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Kerry Taylor 💙
(@Kerry3011) reported
Absolutely terrible from @virginmedia communication is the key eh?!?!
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charlie saw dom 🖤
(@mormerill) reported
Fookin Virgin Media down again 🙄
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ラビ🍋Nun at Erwin's Church
(@cinnamoncotton) reported
@virginmedia there are network issues in my area which have been going on for over a week and no way to speak to anyone. Could you please help? I can no longer work if I have no internet
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Keith Lightle
(@KeithLightle) reported
@virginmedia my Internet has been down for some time, I've checked the service page and it says there are no known issues in my area, what else can I do.
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Ali Dean
(@AliDean1975) reported
@virginmedia desperate for help. My mother-in-law keeps having a recurring issue where her paperless statements aren’t being recognised. She’s being charged for paper statements but is set to paperless. She’s having to call every month and just sit on hold!!