Virgin Media Outage Report in Kinoulton, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kinoulton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kinoulton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 11:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kinoulton, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Loughborough, Long Eaton and Melton Mowbray.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
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| Nottingham |
TV | |
| Nottingham |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kinoulton, England
Latest outage, problems and issue reports in Kinoulton and nearby locations:
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia 3rd time today. Can someone help me please?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia PC is Ethernet into Superhub3 but laptop is WiFi. It’s broadband going down completely not just WiFi. This has been ongoing for several weeks albeit not this bad. Kind of lived with it until today
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jake
(@Jakeroberts34) reported
@virginmedia 15 years my household have been customers and it’s been 15 years of sub-par service. Recently had a new router fitted with promises that there would be no more issues. Well it’s just made it worse. If you pay for a service you expect it to work right?
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Hussain Abdul-Ameer
(@HussainAR1403) reported
@virginmedia Not very useful. It has been down since yesterday and I keep getting told it will be fixed at ‘x’ time only for it not to be. Beyond a joke.
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Annie 💙🕊 🇺🇦
(@Bluebackpacker) reported
@virginmedia Morning. It took a long time and the upcoming recordings were missing. It kept going on a loop to get those updated. Eventually after a long time the service came back.
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Samantha Carmichael
(@SamanthaCarmic7) reported
@virginmedia Phone number now not working ridiculous!!
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Hussain Abdul-Ameer
(@HussainAR1403) reported
@virginmedia it has been 24 hours without any service in LS18 area of Leeds and now your website won’t load the page for me to check any updates on service status. Beyond a joke.
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Simon Parton
(@SimonParton) reported
@virginmedia We don’t have devices that support a wired connection unfortunately
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Null Pointer
(@npeNullPointer) reported
@Thafnine @virginmedia Sorry to hear you're dealing with that Thaf, but that's virgin for ya. I had the exact same issue and was also hitting spikes of up-to 800~ ping (200 average) connecting to servers that were only like 70 miles away. We ended up switching to sky and haven't had problems since. GL.
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Yorgos
(@Urthandel) reported
@virginmedia Broadband service down since the 24th 10am. Issue at LS18 Confirmed by Virgin Care page. What is the issue+when will it be fixed? I am WFH and need the service.
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David Rhodes
(@cyberman1985) reported
@virginmedia Our Broadband and TV service has been down since yesterday morning. The last update was an estimate for 09:20 restoration today but no service or update? Do you know what’s happening LS18 area?
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KerryAnn Kelly
(@BoonessKelly) reported
@virginmedia They've sent me out some boosters, at a cost to myself of £5!!! But they won't be here till Friday. Never had a problem at all till 2 weeks ago. Don't know why I suddenly need to buy boosters