Virgin Media Outage Report in Kew, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kew, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kew, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Islington, Croydon, Hackney, Hayes, Cricklewood, Ealing, Lewisham, Hendon, Southwark, Feltham, Acton, City of Westminster, Tower Hamlets and Bushey.
| City | Problem Type | Report Time |
|---|---|---|
 Cricklewood |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Islington |
Internet | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kew, England
Latest outage, problems and issue reports in Kew and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Tim Platt 💙
(@timplatt45) reported
from
Barnet, England
@virginmedia @TwitterSupport video content not loading over Virgin WiFi. WiFi connection is fine and video loads over Virgin 4G. Pls help…?
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Steve Towner
(@Steve_Towner) reported
from
Iver Heath, England
Just moved house, @virginmedia are the worst to deal with. Waste of space. Gave them plenty of notice. Supposed to connect day after moving. Failed, want another 3 weeks. Refuse to help. What am I supposed to do?
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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Chris Green
(@chrisgreen) reported
from
Hillingdon, England
It’s now 23 days since I suffered a total loss of all @virginmedia services. Virgin Media has done NOTHING to repair it, provided ZERO proactive updates, LIED repeatedly to me about when it will fix things, I’ve spent 7hrs & 53mins on the phone chasing for information #epicfail
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Slearious
(@slearious) reported
@FreyaaPark @virginmedia Seems I have the same issue - green flashing power light
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Benji
(@The_boy_benji) reported
@virginmedia yesterday a man on the phone told me they’ve been working on the fault in my area (SE14) since 7am. Today I just got told they still haven’t found the fault. What ******** is going on. I am losing so much money working from home right now!
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TruVetCommando
(@TruVetCommando) reported
@virginmedia Well just spent over 2 hours talking to your customer services team to be told 30mbps is acceptable for fibre350 what happened to miney back if min 180mbps not reached
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Laura Burgess
(@LauraBu44678591) reported
@virginmedia Yes, we were told they would come today, but last night they rang and said they wouldn't send anyone. Tbh, he was rude, aggressive and spoke over me and could not explain himself.
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Tenacious Lee
(@monkey_wench) reported
@virginmedia But it's impossible to get in touch with the right dept on your team. To be clear, are you telling me that you have a simple function for me to upgrade my services but a less clear customer journey to cancel services? Is that @Ofcom friendly?
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⛧⛧⛧ƤƩƩŴΣΣ™⛧⛧⛧
(@Peeweeherman666) reported
@virginmedia nonstop problems
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Sarah Maggie
(@SarahMaggie4) reported
@virginmedia Yes, I need to cancel my tv package
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Miguel
(@deazlol) reported
@DaxJaryx @virginmedia dax dont worry! I chose virgin media out of stress cuz i really needed a internet provider and i CANNOT complain. Every issue was solved within 12 hours. in 12 months my internet cut out 4 times in total. 3 of them was due to problems outside their reach. They are amazing
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Rick Furzer
(@rickfurzer) reported
@virginmedia - any chance of an honest update on when you are fixing the Broadband outage in SE4 ? 4pm and 11pm fix estimates missed yesterday . 9am and 1pm missed today. Now 10am tomorrow?
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Nik Kennedy 🏴
(@NikKennedy1) reported
@Matthew_Wright @virginmedia My Facebook is always full of people complaining about Virgin. I’m with BT and I’ve never had a problem