Virgin Media Outage Report in Hugglescote, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hugglescote, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hugglescote and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hugglescote, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Swadlincote, Loughborough, Hinckley, Coalville, Burton upon Trent and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Total Blackout | |
| Leicester |
TV | |
| Leicester |
Wi-fi | |
| Leicester |
TV | |
| Leicester |
Internet | |
| Swadlincote |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hugglescote, England
Latest outage, problems and issue reports in Hugglescote and nearby locations:
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia If 8 of your operators and an engineer cannot fix my Virgin Broadband I dont think the forum is going to do a lot unless they come to my house and repair it
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia I rang Virgin again after work, redirected to technical advise, done some things from his end and he said it would settle down and be just fine .... the internet is dropping off just the same, no improvement
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
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Liam King UK
(@liamtheking) reported
from
Oadby and Wigston, England
@virginmedia Horrific broadband speeds, and even worse customer experience, being passed from pillar to post, continually repeating security questions, going through the story each time and being disconnected thrice in one day, without a single courtesy call back. No worries, BT’s gain
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia What’s going on with Virgin TV Go? Says Technical Problems.
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
Broadband has been failing since Sunday, phoned Virgin Media at least 6 times ! Engineer came today said he had fixed it, hour later exactly the same problem. Very poor service and they say I should use broadband less
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Rachel Biddles
(@rachlb33) reported
from
Glenfield, England
Always good when @virginmedia take your internet down on a Friday to ‘improve the service’ without any warning, when you’re working from home!
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@timofnewbury @virginmedia there is an outage here in middle england 16:00 ETR
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Hrafn Archer 🏹
(@ArchieRaven) reported
from
Dordon, England
They’re called Virgin for a reason. Their effectiveness around network maintenance, customer service and broadband reliability matches the performance of one of their namesakes around the bedroom! @virginmedia #virginmedia
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia It said Internet not working and to stick cables in which I did and then it said it was fixed like magic but its not ... still not working
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Jones
(@PHJ_MGF) reported
@virginmedia Where the hell was your customer service when it was out, how dare you think you can just come here when it's all fixed and basically say oops. Was it off. #wnakers.
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Angela Rickman
(@tomjessie1) reported
@virginmedia It was over the phone with a lady called Rebecca. No it’s incorrect. I called back spoke to Christina said a manager has to offer a rolling credit. Nothing has been sorted. Totally poor customer service
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DEBS WILD
(@debswild) reported
@virginmedia The fix time was 16.10. It’s still off. That’s 30 hours and counting.
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Jo Watkinson
(@JoWatki99) reported
@virginmedia We left sky to save money and my request was simple. Virgin TV, broadband and landline. I was quoted £47.99 including a mini box for our second TV. So far I have had the 360 box installed along with the broadband and landline. The internet is poor with a patchie signal upstairs
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Martin Patrick Egan
(@LFASoccerSchool) reported
Dear @virginmedia following your 'engineering works' last week, your network is now down in the N14 area. give yourself a sticker. ❌
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SaintPabloTV
(@SaintPabloTV) reported
I’d like to know why virgin media is charging us £72 for TWO weeks internet? It’s against OFCOM regulations, especially with them taking a MONTH to come and set it up - terrible internet provider
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Housebound
(@Housebo19264392) reported
@virginmedia Still no fix? Internet been having problems for like 20 hours now... S81 postcode
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Blaine Murphy
(@BlaineMurphy18) reported
@virginmedia only just joined and can’t connect to broadband…whole house been down for days and no help available for another 4….great a start!!!
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James Aston-Morgan
(@JamesAstonMorg2) reported
@virginmedia when will my internet be fixed in Newport South Wales. Been broken since 12/04/22 and all I get told is another 2 days for an engineer to fix the issue. It’s been almost a month and you haven’t fixed it why?? Unacceptable really. Please respond.
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Bernard Murray
(@murray_ber) reported
@VirginMediaIE The boadband from Virgin Media is again not working in D6W this afternoon! It kept dropping also this morning. What is the issue? Why is it so unreliable over the past 2 weeks?