Virgin Media Outage Report in Hillsborough, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hillsborough, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hillsborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hillsborough, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast, Lisburn, Dromore and Banbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
TV | |
| Belfast |
Internet | |
| Belfast |
Wi-fi | |
| Belfast |
Internet | |
| Belfast |
Internet | |
| Belfast |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hillsborough, Northern Ireland
Latest outage, problems and issue reports in Hillsborough and nearby locations:
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Adam
(@itsadam0202) reported
from
Lisburn, Northern Ireland
@virginmedia ****** FIX IT
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia So tired hearing excuse after EXCUSE after EXCUSE from @virginmedia - your “customer service” has been appalling over the last 5 months and this is NOT the first time you have failed! You have blamed EVERYTHING except your poor service !!!
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Dazza B
(@Darrenbarrett01) reported
from
Belfast, Northern Ireland
@virginmedia 1 hour 14 minutes trying to get through to someone and still no answer not great customer service I guess..
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Hey @virginmedia I've been trying to get through to you to leave because of the cost of a truly awful TV service. Your phone line directed me to the web and the web has directed me to the phone line. Can you please help?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No I did not “tweet you” about the complaint I was agreeing with another customer & saying that I am having the same experiences-YOU responded to that tweet by asking for the complaint implying you were actually going to do something which you have not!! Further proving my point!
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Jonathan carey
(@carey_jonathan) reported
from
Belfast, Northern Ireland
@virginmedia Aye, sure I've nothing better to do that sit for 45mins on hold. How about you call me? Your customer that you're not providing a service for!
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Jen Elwood
(@J_el9) reported
from
Belfast, Northern Ireland
@virginmedia WiFi down every day now, engineer out this morning, outage in area (BT5) , 4pm fix, box on the street needs seen too. 20 years old! 3 households all told different stories.. get it sorted! One neighbour on hold for over 60 mins only to be hung up on! 😡😡
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Ian Robinson
(@IanRobinson) reported
from
Stormont, Northern Ireland
Is anyone else having issues on Virgin Media broadband. Some sites not browsable. Dropbox sync not working. They are all okay when I drop to 4G via iPhone.
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia The @All4 app has not been working for 2 days now. Is this a service wide fault, or something wrong on our end?
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Ryan Murray
(@rmurrayld) reported
from
Dunmurry, Northern Ireland
@virginmedia WiFi down again, heap of sh*ttttttt
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Dale McDonald
(@davmacfc) reported
from
Belfast, Northern Ireland
@virginmedia can you please explain why the best price as a loyal customer for years is 30 pound more expensive than a new customer. Can’t even get through to right department to cancel
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WorkingFromHome
(@GarethMcGuigan) reported
from
Belfast, Northern Ireland
Honestly @virginmedia the service I am paying for is getting worse. Please get in touch to help a customer out
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia (And watch all will go quiet they like to make a public show of responding but because I’ve called out @Virginmedia on their crap service - they now won’t respond !!! )
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia I didn’t say it was an instant response service !!! I said that YOUR COLLEAGUE said they couldn’t access account information on social media !!! So they were lying then? This would seem the case if you are now asking me to provide the complaint reference?
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia I've been on hold for nearly an hour, my WiFi is down, I've ran all the tests but no joy... Is there any link you can send me to speed up the process? #virginmedia
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Jonathan McCormack
(@StripeyMiata) reported
from
Belfast, Northern Ireland
@virginmedia Also, on the Virgin Media support forums, loads of people complaining text cancelling isn’t working either, hence I wrote.
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Andrew Molloy
(@AndrewJMolloy) reported
from
Belfast, Northern Ireland
@virginmedia Any update on this? No reported faults, restarted my virgin box, @All4 app still not working.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Yet a new LOW in crappy “customer service” from @Virginmedia - letter saying they have been trying to contact me (still waiting for a callback from 26/8/20) no attempts made and to text a number to get someone to contact me ...... guess what an automated system that gets
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia Why would I do that!? I am still waiting for a response through a formal complaint from 4 months ago and I am still waiting for that call back from 26/8/20 !!!! YOU DO NOT TREAT CUSTOMERS WITH RESPECT!! People should avoid using your company !! And I will continue to share that!!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia yet another example of horrendous service from @virginmedia - “too busy” to deal with my call so disconnected me..... online service that I was directed to .... cannot make the changes I need .... not providing service but guess what .... still charging me !!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@Alex55241831) reported
@virginmedia 2 hours nearly waiting for your what’s app customer service it’s as crap as talking to you on the phone. No difference just poor poor poor you and @libertyglobal are utter useless!
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Matt Ridout
(@mridout196) reported
My @virginmedia broadband is down and have to wait until Tuesday for an engineer to come out. Feels weird not having proper internet..
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Fatih Cengiz
(@Ysgramor) reported
@words1982 @virginmedia @VanishaRanchhod I don't have an internet for 2 days. The reason is internet outage. My neighboor is using it. I'll go crazy.
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Jacqueline Hayden
(@Jacquel34382777) reported
@virginmedia @Lionesses Get a Lioness ceo who will sort out your shambolic customer service! Day 14 and still no internet. #virginmedia #lutzschuler
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nathan nutted 🐧
(@Nathan_Version7) reported
@virginmedia no it’s down again
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Jacqueline Hayden
(@Jacquel34382777) reported
@mycalltwo @virginmedia Virgin Media get a Lioness CEO who will sort your shambolic customer service, Virgin Media ain’t coming home. 14 days without home internet and counting, #lutzschuler #virginmedia
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graeme Tannahill
(@graemeT2010) reported
from
Glasgow, Scotland
@O2 hi there can you please help 3 people are on o2 in own house hold and on 3G I have no signal and On 4G I Have no signal what is going on please help @virginmedia
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Bin Yamin
(@BinYaminCrypto) reported
@virginmedia @Lionesses Why don’t you fix your damn internet? There’s no wifi.
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pablo maysio
(@wingmanmay) reported
@virginmedia connection dropped out yet again shocking service. Nothing but problems and ridiculous customer service lines which never answer or just fob you off. Regretting changing providers - #liesandfalsehopes
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Lisa
(@randomacts28) reported
@virginmedia since my tv box has been upgraded it’s very very slow. I can’t go into any apps and my recordings haven’t recorded and when I’ve clicked onto iPlayer it’s frozen. But apparently my app says everything is fine!!!