Virgin Media Outage Report in High Roding, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in High Roding, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in High Roding and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near High Roding, Essex, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Chelmsford and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Internet | |
| Harlow |
TV | |
| Harlow |
Internet | |
| Harlow |
Internet | |
| Chelmsford |
Internet | |
| Harlow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near High Roding, England
Latest outage, problems and issue reports in High Roding and nearby locations:
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Alan
(@AlanFage) reported
from
Harlow, England
@virginmedia as per your instructions contacted customer services. Still no resolution with loss of random internet connection, what a joke. As long as only one of us at home uses the broadband at any one time, we should be ok!!!
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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lynne hodgkins
(@sexystitcher) reported
from
Harlow, England
@virginmedia no mobile signal in harlow CM20 area an answers as to why ???
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia @SkySportsBoxing sort the picture out. Really bad picture break up on boxing right now 😡
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Lauren
(@LaurenBarrett95) reported
from
Harlow, England
@virginmedia hi - want to change from a pay as you go to a monthly phone tariff for an elderly relative - shops not open and nobody answering the customer service phone line. How do we do this/who do we contact please?
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia @SkySportsBoxing How do you get a refund for this awful picture quality on the boxing #ajpulev #boxing
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Sally Goodland
(@sallygoodland) reported
from
Epping, England
@virginmedia is anyone ever going to return our emails or calls. Waiting for 2 wks to be connected. Waited in 1-6 today.. confirmed appt today and then no one turns up! Seriously that’s just rude if nothing else 😡
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James -Murdered on the- Moore(s)
(@TrashPandaJames) reported
from
Harlow, England
@virginmedia Thank you for the correspondence, as of 2pm service looks to be back to normal. Can you tell me why ive still not had any updates to my mobile despite using the track this issue feature?
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia My Internet has cut out twice this morning for a few mins. I am in Bishop’s Stortford, Herts. Are you having problems in this area?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JJ
(@Jathurson2) reported
Yo @virginmedia fix your ******* wifi
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Claire Guy
(@claireguy) reported
@virginmedia 5.5 hours and I raised a complaint via the CEO - all sorted now - actually some one who listened and understood the issue. It’s embarrassing for you as a company that the staff are not correctly trained or just have no clue what they are doing.
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liv
(@oliviawildblood) reported
@virginmedia Trying to terminate my subscription...spoken 2 4 people who have all told me i'm speaking to the wrong person, passed from pillar to post for the last 2 hrs...How do I terminate my subscription?
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don't do iCloud, don't do email
(@cov_kyle) reported
@virginmedia any plans to fix your YouTube TV channel (198) any time soon? Hasn't worked for near 2 weeks now
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Sachin
(@kanaiyasp) reported
@richardbranson @virginmedia as a long standing customer across Virgin's multiple brands, are you telling me if you cannot provide broadband service for over 20hrs you cannot do anything because Virgin Policy says only if you are suffering for 48hrs I'll look to compensate
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Rachel Clare Wilson
(@RacheyRach87) reported
@virginmedia A list of help articles, I've tried everything they say and my (average) internet speed is still only between about 14mbps and 35mbps, upload is regularly around 0.08mbps meaning I can't do my job
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Frustrated? Did you look up the complaint yet. No sim. No ability to work. And I have a disability. Virgin admitted fault. How soon can you send a phone?
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Even if I send a letter of complaint to Hammersmith office or virgin media, Sutherland SR43 4AA - it does not fix my lost meetings
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Issue - virgin suggest replace sim. Issue - fail to tell me I will not have a phone service for 5 days. Are you kidding me????
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Louise
(@lou_dolly) reported
@virginmedia We intend on leaving, we don’t need anymore time to make a decision. Please just make it easy to cancel @virginmedia I will be filling out the @Ofcom form