Virgin Media

Virgin Media Outage Report in Hay, Sir Powys, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hay, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hay, Sir Powys, Wales 12/13/2024 12:50

December 13: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hay, Wales

Latest outage, problems and issue reports in Hay and nearby locations:

  • REJones12 Robyn Jones (@REJones12) reported from Velindre, Wales

    @virginmedia I have requested returns packaging for my equipment for over a month and you are now trying to change me for unreturned equipment. Please can you advise because your customer service is diabolical.

  • AnthonyMCassidy Anthony Cassidy (@AnthonyMCassidy) reported from Llandrindod Wells, Wales

    @virginmedia I have been told it’s a fault within the area although your apps say there is no fault. I was told it’s an external issue and the best estimate I was given was “could be up to a week but may be sooner”. It’s not good enough. Haven’t heard anything from Virgin since I called Fri.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RNeacsu Razvan Neacsu (@RNeacsu) reported

    @virginmedia I just called at that number and apparently there is an issue which will be solved by 12.50 AM??? Wow hopefully it will be much sooner.

  • mrskristyread DJ Kristy Read (@mrskristyread) reported

    @virginmedia This is proving unsucessful too. Chat BOT is transferring me around departments, it's chaotic! I've lodged a complaint on the website to enable me to track

  • las42479 Lorna Smith (@las42479) reported

    @virginmedia How can I get a replacement remote control? I’ve changed the batteries but it’s still not working.

  • Kirkieboy the captain (@Kirkieboy) reported

    @virginmedia You’ve been saying you know what the fault is since yesterday it’s absolutely shocking service …get it sorted !!!

  • LukeRoberts17 Luke Roberts (@LukeRoberts17) reported

    @virginmedia Poor service, wifi constantly cutting out from all devices but yet you say there’s not issue. Would love to cancel out contract but stuck in it until January. I can guarantee you now I will not be renewing

  • Not_For_SaleZz Brendon Emberson (@Not_For_SaleZz) reported

    @virginmedia Been having an issue with upwards of 40% packet loss on my broadband. Moved the hub, restarted it, refreshed connections, updated devices. Can you guys figure out whats wrong?

  • RNeacsu Razvan Neacsu (@RNeacsu) reported from Didcot, England

    @virginmedia Broadband down in OX11 area.

  • Reign_Kamikaze Matt Cooper (@Reign_Kamikaze) reported

    @virginmedia That's fine. No issue. The problem I'm having is still prevalent though.

  • michelley86 Michelle Westwood (@michelley86) reported

    @virginmedia why is your customer service so terrible? Had to contact you numerous times, each time promised that a billing issue will resolved and each time it does not happen. Refuse to refund incorrect funds taken from me and only apply credits to next bill which never works

  • Codepope Dj Walker-Morgan #StillStandingWithUkraine (@Codepope) reported

    @virginmedia Just logged in to your website (as I was arsed about into resetting my password) and guess what - none of the plans listed in the letter are present on line. If you want me to cancel my plan, just say. Gaslighting customers is not a good look.