Virgin Media Outage Report in Hatfield, Doncaster, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hatfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hatfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hatfield, Doncaster, England
The most recent Virgin Media outage reports came from the following cities: Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Doncaster |
Internet | |
| Doncaster |
||
| Doncaster |
TV | |
| Doncaster |
Wi-fi | |
| Doncaster |
Internet | |
| Doncaster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hatfield, England
Latest outage, problems and issue reports in Hatfield and nearby locations:
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🎼 Phil Johnson
(@philbaz12) reported
from
Doncaster, England
@virginmedia trying to contact all day. Via telephone, live chat and through your app to no avail ! Can someone help
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Jessica🌈🦄🦋🌸🍭
(@Family_Brock) reported
from
Doncaster, England
@virginmedia After over 2 hours I have it back on this is the 3rd time this week tho! It’s crazy! Never had so much trouble with internet
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Jason
(@Janso95) reported
from
Doncaster, England
@virginmedia I've already checked the Web tool to see if there are issues in my area and it says there aren't any known issues.
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Below the Top League
(@tiertwofooty) reported
from
Doncaster, England
@virginmedia Any chance of a couple of hours without an issue during this lockdown, kids crying & all sorts here, again
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@samuk29 @virginmedia It’s unbelievable how bad the customer service is, I’m actually happy with the product but the customer service for sorting my problem out is shocking!
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DaddyWolf
(@jack_and_hardy) reported
from
Maltby, England
@virginmedia expect a complaint tomorrow. Trying to screw my son out of a Christmas present and awful customer service. Lied to me about helping me too.
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia Three days to answer a text is some kind of busy! Do you think maybe you’re busy because people can’t get their issues sorted & need to keep ringing back over & over again?
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Rebecca Hardy
(@RebeccaRose_B) reported
from
Doncaster, England
@GoldenSilverGun @virginmedia We’ve had the same problem here. Been hung up on three times all after 40 minutes both yesterday and today. Now 30 minutes into holding again 😩
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Steve Clayson
(@steveclayson) reported
from
Carcroft, England
@SkyUK trying to switch to you as finally had enough of @virginmedia but its saying im not a new customer. Havent had sky for a decade
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Rhys 🇦🇹
(@RhysDRFC) reported
from
Doncaster, England
Bit ironic that their name is virgin media considering how much they go down on me.
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....
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jacks mum
(@jacks_mum2110) reported
from
Doncaster, England
@ThirteenthEarl @virginmedia @chanadehemming They’ve clearly got an issue with their digital journey and need to contact the Product Owner for password reset!!
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Curt Davies
(@curt_curtdavies) reported
from
Conisbrough, England
@virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia can you tell your complaints dept that I’m going to cancel my direct debit in an attempt to get them to ring me back please been waiting all week & tried twice today & they cut me off both times
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Jessica🌈🦄🦋🌸🍭
(@Family_Brock) reported
from
Doncaster, England
@virginmedia worst internet provider EVER!!! Always bloody down!
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Conisbrough, England
@virginmedia I'm visiting family in Denaby Main And the internet is terrible for a cable service! It keeps dropping out and SLOW!
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Dr Tepi
(@DrTepi) reported
from
Doncaster, England
@virginmedia It only seems to be my @apple #macbookpro that’s an issue 🤔
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia A week ago your nan rang on Monday & said he’d ring back on Wednesday but never did, your guy this afternoon said he’d call me if he cut me off which he did but didn’t call 🤔
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Stefan Sladek
(@stefansladek) reported
from
Rossington, England
@virginmedia hey Virgin, what do you do when you’re not acknowledging a complaint or following your own complaints process and I’m only left with the option of cisas. Care to offer any help before I start that process.
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Andy Baskeyfield
(@Whiterosesam) reported
from
Doncaster, England
@Classicbritcom @virginmedia Yep. It's known in the trade as cancellation avoidance. Cancelling / removing products from your service goes against the advisor, so they do everything to avoid it. Send email / chat saying you refuse to pay from the current date, they will do it quick enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tjm F
(@TjmUnthank) reported
@virginmedia @virginhelp Hi, yes of course. After 2 unsuccessful phone calls I sent a long 9 or 10 pt complaint via your web site. Have had 2, what seemed to be automated and unhelpful replies back neither of which addessed any of the issues i raised. Can provide the log details if required. Thank you.
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Erik Ten Hag
(@MarkSau23333740) reported
@virginmedia Im having repeated connection issues in Bristol, can you please advise me if there is an area issue? Ive done the standard router checks and the signal keeps dropping out for me #virginmedia
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Miss Laband
(@Laband_Miss) reported
@virginmedia Yes, and ‘no issues’ every time I’m at my parents house the internet is down. Its an ongoing thing.
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Steve Beer
(@SteveBeer) reported
@virginmedia Hub 4 went down this morning and been told you will not send out replacements any more. Earliest engineer 4 January!!!! Thanks and Happy New Year. Still, at least I know my New Year’s resolution will be to swap to someone else!!!!
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John
(@johnnyhammer5) reported
@virginmedia I’ve just emailed back your useless complaint team, 3rd formal reply and they are still referring to me with by mothers name. My email services 2 different Virgin accounts, I can’t log on to see recent stuff - crap. I am STILL missing a mimi-box from you. It’s been shockingly bad
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Erik Ten Hag
(@MarkSau23333740) reported
@virginmedia Says there is an issue with signal.
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Paul Ferguson
(@paulfergi) reported
@virginmedia Thanks for your reply, but that number today either (a) directs you to the app or (b) does not give you the opportunity to speak to someone in person. Unless someone contacts me, I think the only resolution is to cancel the Direct debit.
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Ben Rutter
(@BenRutter20) reported
@VirginMedia_TV All scheduled episodes of emmerdale and coronation street due to air on Virgin Media One have got generic thumbnails but they should be separate episode thumbnails issue on Virgin Media One on sky Q this never used to be an issue please look into this thanks
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Chris Lepkowski
(@chrislepkowski) reported
@virginmedia called 4 times this morning. Each time cut off. Fed up of waiting and having to repeat the same old questions. I'll just cancel my direct debit to you instead. Let's see if that helps.
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Luke Grosch
(@LukeGrosch) reported
@theashrb @virginmedia I’m on a mobile contract with them and it’s beyond ****. I pay £48 a month to actually turn on 3G at times. They never reply…