Virgin Media Outage Report in Hatch End, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hatch End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hatch End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hatch End, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, Cricklewood, Hayes, Ealing, Hendon, Amersham, Feltham, St Albans, Acton, City of Westminster, Bushey, Finchley, Holborn and Watford.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
TV | |
| London |
Wi-fi | |
| Cricklewood |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hatch End, England
Latest outage, problems and issue reports in Hatch End and nearby locations:
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
Virginmedia warning why would you sign up have had no internet all morning virgin say no issue but has been intermittent for weeks. WFH no chance. Agh
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia If I remember correctly, he was supposed to come back with a ladder to check the cables outside the building. The connection goes down on all the devices at the same time.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia never did I think that in 2020, I'd be home struggling with terrible broadband. Its been more than 24 hours now! #virginmediadown
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia any chance of help. Internet is intermittent for last 2 weeks. No internet this morning trying WFH no chance. Rebooted hub several times checked connects no issues in the area what next??
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia looks like I'll never have internet again. No connection since this morning!
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia internet intermittent for weeks have not had a connection all morning. Quick to take our money but shocking service.
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...
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David Israel
(@davidal123) reported
from
Bushey Heath, England
@virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Ricardo Marques
(@ricardomarques) reported
from
Barnet, England
@virginmedia No known faults in the area, which means nothing since I don't have any connection at all. Would love to know two things: 1) when you'll fix this problem? 2) are we getting any compensation since we are using our 4g to get our work done?
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@JMeyler87 @virginmedia Yes we have the same problem but virgin are not interested
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Nope, this is a problem being experienced by everyone in the neighbourhood at the moment. @virginmedia has monopoly here & it's really not ideal when we are in Tier 3 working from home. #help #virginmediadownagain
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloe Turner
(@ChloeTurner_98) reported
@Yonny1975 @luckster40 @virginmedia I must have dodgy connection, internet is terrible most the time unfortunately 😔
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Yonny1975
(@Yonny1975) reported
*******! @virginmedia customer services are about as useful as a one-legged man in an arse-kicking competition. Painful.
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Katerina B.
(@Katte_B) reported
@virginmedia 2/2 a contract was never sent to me. So you have been charging me for three years without me singing anything. But if you could fix the issue and send me my contract it would be great! Thanks :)
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Annie Vicens
(@annievimo) reported
@virginmedia why does it have to be so difficult to cancel a broadband contract with you? In a digital world why do I have to cancel by calling and be subjected to long waiting time instead of being able to cancel online? Please provide some advice!
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Katerina B.
(@Katte_B) reported
@virginmedia I know it’s difficult times but I’ve been trying to get in touch with you in months and no one has rang back. Could you please contact me? We’ve experiencing poor internet but instead of fixing it our bill goes up instead. I have also repeated many times that.. 1/2
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Harriet Pearce
(@Pearce_HarrietP) reported
@virginmedia Still same problem after doing this.
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King Chicken Strip 👑
(@johnboy2601) reported
@Yonny1975 @virginmedia Mate wanted to cancel the TV and go broadband only, it was all oh you can't do this or that or this. All threats just do what I'm asking you muppets!!
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Jan Edwards
(@edwards0819) reported
@virginmedia I have now text so many many many time, I’ve tried to get help this morning by calling again, 5th time, in hold for 50 mins, just cut off. I’ve had it frankly, I just can’t get any help.
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Paul
(@mrpaulhoare) reported
@virginmedia You never sent anything ????
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Jim
(@BornInHell82) reported
@virginmedia is there a number I can phone to speak to some about the issues I have with getting my services moved to my new address? The person on the chat can barely type a readable sentance