Virgin Media

Virgin Media Outage Report in Hartlebury, Worcestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hartlebury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlebury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hartlebury, Worcestershire, England 12/11/2024 16:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hartlebury, Worcestershire, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Oldbury, Dudley, Stourbridge, Brierley Hill, Kidderminster, Smethwick, Halesowen, Cradley Heath and Bromsgrove.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Wi-fi
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomOldbury Internet
United KingdomBirmingham Internet
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hartlebury, England

Latest outage, problems and issue reports in Hartlebury and nearby locations:

  • Baggielee80 Lee Greenhouse (@Baggielee80) reported from Halesowen, England

    @virginmedia very poor service with the broadband cutting out every so often having to keep rebooting the box frankly not good enough for over £60 a month. Can you sort it out please. B62 area

  • Suzanne_WW Suzi 🧡🖤🧡💕 (@Suzanne_WW) reported from Dudley, England

    @Samyg1 @virginmedia We have no internet DY1 issue?

  • AshTuxy JustAsh (@AshTuxy) reported from Birmingham, England

    Now is not a good time for @virginmedia to go down 😑

  • measlewolf Steve Lees (@measlewolf) reported from Dudley, England

    @virginmedia do you have a known issue with the sports channels? They aren’t working and the phone-line cuts me out off.

  • Sweetkatexx Kathleen Devlin (@Sweetkatexx) reported from Birmingham, England

    Sort ur service out i pay £80 month for your shite, think im gone take my custom elsewhere #virginmedia

  • whatsyourtwitta AM. (@whatsyourtwitta) reported from Birmingham, England

    Ffs my @virginmedia wifi is down…again 😤😤😤 - apparently I need to wait till midday tomorrow to get it fixed?!? No Netflix, no Xbox no nothing tonight ffs

  • Miss_Pumpkin666 Caroline (@Miss_Pumpkin666) reported from Birmingham, England

    @Michaelallen_99 @philell21 @virginmedia Because the stupid rules say that if there’s a disruption to your services (over a specified amount of time), you’re legally entitled to compensation, but ONLY if you contact them to notify them that you specifically are effected, if you don’t they’re not obligated

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    Trying to sign in to my @virginmedia account and I either get a message saying the page timed out or it says that the page can only be accessed by the primary user, WHICH IS ME!!!!! 😤🤯🤯🤯

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying to cancel my broadband for over 3 months. Keep getting passed from pillar to post. Each department blames the other meanwhile, You keep taking money from my account each month! Will you help?

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    I’ve just spoken to 3 people in last 35 mins... then been cut off AGAIN #virginmedia #useless WILL YOU PLS HELP?

  • B4DS1GN4L Aaron (@B4DS1GN4L) reported from Dudley, England

    @virginmedia doing me ***** again with no Internet. Two times in one week, slow speeds when it is working on 1gigabit, I got 2.08megabit download?! I hate that I can't have another service provider in my house.

  • anna_newbold AnnaBluez 🌧 (@anna_newbold) reported from Birmingham, England

    @virginmedia what's up? No TV or telephone line & your website & customer services have crashed Have you paid your bill? #virginmedia

  • FuryZhil Dave (@FuryZhil) reported from Dudley, England

    @virginmedia I -think- my services are down due to maintenance in my area. I received a text from you apparently but no email or letter. Any news on how long this is?

  • mrmjprice MJP ☀️ (@mrmjprice) reported from Birmingham, England

    Virgin Media TV customer here… say I wanted to watch The Hundred but didn’t want to add the entirety of sky sports to my package, how might I go about that?

  • SteveWa13630733 Steve Walters (@SteveWa13630733) reported from Birmingham, England

    @virginmedia problems with emails all day. Message keeps saying try again in one hour. But no emails since 835am this morning. Are you aware of this problem? Any news on a fix for it?

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia To be honest this happens too often then often our speeds are not what we pay for. I work from home so costs me business when this happens. Rather then getting me to check things, I just need yo-yo to provide us with a regular consistent service at the speeds we actually pay for

  • Mr_neil_c Neil (@Mr_neil_c) reported from Dudley, England

    @virginmedia They said they can’t do anything, just have to pay for 13 days of a service that hasn’t even been activated. Not the best customer service really, left @Plusnet due to them not helping (well trying to leave, seems impossible)

  • s_badruddin Sana Parkar (@s_badruddin) reported from Birmingham, England

    @virginmedia why is your box down? Why doesn’t any of your apps load? E.g. Amazon Prime? 😑

  • TimEvans1503 Tim Evans (@TimEvans1503) reported from Birmingham, England

    @virginmedia is there a reason why when I’m working from home with so much to that involves internet access including online meetings that yet again your service is not working in B36? This is happening so often it is ridiculous

  • mdebyoungpeople Made By Young People (@mdebyoungpeople) reported from Birmingham, England

    @virginmedia I’ve been trying that since May!!!!! Just get pushed to different departments... no one helping... will you help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Georgepro95 George proctor (@Georgepro95) reported

    @virginmedia can you stop putting the phone down when I ask to go to cancellation!!

  • steveandcamera Steve Hayes (@steveandcamera) reported

    Waiting for online help for over 75mins @virginmedia is really poor service. No broadband and poor TV reception.

  • SamR6S_ JLINGZ Sam (@SamR6S_) reported

    90 mins until our CL game and my internet is still down what a terrible company Virgin Media is.

  • _SonOfTheDesert Kaiser Soothsays (@_SonOfTheDesert) reported

    @virginmedia Apparently, Bernadette is trying to cancel my contract. How hard can that be?

  • DavidGriff1ths David Griffiths (@DavidGriff1ths) reported

    @virginmedia Because I’m no longer a customer I can’t access My Virgin Media and change password

  • straubarry Baz (@straubarry) reported

    @virginmedia You didn't. I have accessibility issues and am supposedly a priority. This has been completely ignored.

  • SamR6S_ JLINGZ Sam (@SamR6S_) reported

    @virginmedia Internet is supposedly out until 4pm and an engineer is ‘working hard’ to solve the issue

  • nhornby51743 nick hornby (@nhornby51743) reported

    @virginmedia I've checked, and you've not taken the payment despite having DD details when signing up. DD was showing in place with bank as well, and confirmed they did not cancel. Happy to pay outstanding payment, but not the fee, as it is not my fault you've not collected payment.

  • GaynorSampson Gaynor Sampson (@GaynorSampson) reported

    @virginmedia Flashing green lights. A neighbour has managed to access the service checker and it says 18.30 fix (which is no use if you’re WFH). Can you advise why the service checker never works for me? I’m with Sky for my mobile. Are they not compatible?!

  • HasanGlobal1 Hasan S (@HasanGlobal1) reported

    @virginmedia Hi, Since the Internet is still down from yesterday noon in the NW3 of London, with television issues, does anyone at Virgin Media have any idea when it will fixed?