Virgin Media Outage Report in Hadleigh, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hadleigh, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hadleigh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (6%)
-
Phone (3%)
Live Outage Map Near Hadleigh, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
||
| Ipswich |
Wi-fi | |
| Ipswich |
||
| Colchester |
||
| Ipswich |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hadleigh, England
Latest outage, problems and issue reports in Hadleigh and nearby locations:
-
2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
-
Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
-
Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
-
Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
-
kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
-
Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
-
Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
-
be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
-
Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
-
kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
-
Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
-
grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
-
Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
-
Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia you really need to sort this problem out in ip1 area its been going on for weeks coming to the point where people will cancel there contacts due to poor service.
-
Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
-
Red Wren Studios
(@RedWrenStudios) reported
from
Ipswich District, England
@virginmedia @virginhelp We upgraded our package and were told a new sim would be with us in 3 days then we may lose service for 10 minutes. However we have been without phone service for 2 days now 😔
-
kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
-
Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
-
Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
-
Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
McNulty
(@McN_lty) reported
@PamAyres Pam, you didn't include a line about @virginmedia broadband and on demand TV services being **** and making people suffer when trying to get some work done at home because they can't get a train service for the office. Why not?
-
Lisa
(@LisaRose1310) reported
@virginmedia Thanks - it says broadband is fixed now but I’m still unable to see emails - on my phone, laptop and signing in on an internet browser - any ideas why it’s still having issues please?
-
Ali McGinley
(@McGinleyAM) reported
@virginmedia .@virginmedia even calling that line doesn't let me speak to a human being. I'm still waiting for the booster, three months later. Only have internet in half the (small) house. Please can someone help, without me spending any more hours on the phone? #customerservicefail
-
Karen Walker
(@k_walk75) reported
@virginmedia Never in my life have I dealt with such a hideous service - she has been cut off for 3 weeks!! We have contacted customer services several times a week yet still this isn't working. To top it all off she's suddenly received 3 letters in the post saying you're putting her bill up!
-
Kathryn Ellett
(@kathryn_ellett) reported
@virginmedia It is very inconvenient to say the least and to know that the box was worked on last week that caused this or it is suspected . I'm glad whoever got their service back on is enjoying their package. We will look elsewhere for a better service than we have had with virgin.
-
Michael / Ecxoes
(@EcxoesGaming) reported
@AlehStair @virginmedia A complaint. You ever lived in a house with two kids who have finished school, 2 people working from home and no Internet? It's like the Stoneage, someone got out monopoly.
-
El
(@elwrighty_then) reported
@virginmedia your reliability recently has been absolutely unforgivable. My partner just had a job interview on zoom that was frequently interrupted by the connection dropping out. It's been like this for weeks now. How do I lodge a formal complaint?
-
Mike Ferguson
(@mikef68) reported
@virginmedia Broadband outage on a number of properties in KT3 area. Your website diagnosis page won’t let me register the outage and keeps getting me to check my router. Clearly the issue is on your side. Please acknowledge and confirm that the outage is logged.
-
Faye
(@fayes2010) reported
@virginmedia please provide me with the direct line to make a complaint or email address please.
-
Lydia🌻
(@lydialuminous) reported
@virginmedia Why on earth do you make it so difficult to cancel when people are moving house? I’ve been trying for weeks as you don’t provide services at my new address and it’s so difficult I’m still being charged for services at my old address (that I moved of 3 weeks ago!!)