Virgin Media Outage Report in Frodsham, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Frodsham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Frodsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Frodsham, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Ellesmere Port, Runcorn, Widnes, St Helens, Birkenhead, Chester and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Frodsham, England
Latest outage, problems and issue reports in Frodsham and nearby locations:
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!
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James Hughes
(@jameshughes911) reported
from
Liverpool, England
@virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty
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Kev
(@VeryGrumpyKev) reported
from
Birkenhead, England
@virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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Alex
(@embedded_iot) reported
from
Seaforth, England
@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?
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Alex
(@embedded_iot) reported
from
Seaforth, England
Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons
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Glynn Parry
(@GlynnParry1974) reported
from
Liverpool, England
@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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Him Over There 💙👨🚀🚀
(@snathe) reported
from
Halewood, England
The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Koşturan Boğa
(@kosturanboga) reported
There has been no internet for 3 days in the heart of London in the 21st century. Worst internet company in the world. stay away. #virginmedia #N4 @virginmedia
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Simon
(@Sliminho) reported
@virginmedia any issues in Belfast?? Broadband is very very slow. Checked your website and it says its all ok, but it ain't!
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Qusoalt
(@Qusoalt) reported
@virginmedia No thats a bot response your wifi is terrible and I will reconsider another wifi brand
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Carlos Outeiral
(@c_outeiral) reported
Hi @virginmedia! It appears your "Register" page for MyVirginMedia is broken (and it has been for several days)
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Ben Green
(@BEN_GR33N) reported
@virginmedia Can you explain why you have closed my complaint? The issue is very much not resolved, despite 10 calls, 1 previous visit by your engineer and another 1 scheduled.
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SDickson Cycling
(@SdicksonC) reported
That’s @virginmedia broadband, tv and phone down again. 2nd time this week. Starting to become unreliable.
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Nicole Ward
(@Chelseaac1998) reported
@VirginMedia_TV Virgin Media have to be the WORST customer service around! I wanted to update my wifi box so I called them up on 17th September 2021 to update it and the man told me it will take 2 working days to get my box Two working days pass and I call - part 1
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Martin Lowe
(@Martinlowe1984) reported
@virginmedia no internet or phone since Tuesday, earliest engineer available Monday, get a text Friday to say can move appointment to Saturday, we accept and stay in to find no engineer arrives, no communication as to why, nothing. Pretty poor showing from you guys
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mary skiathos
(@MaryDevoy4) reported
@broadowl @virginmedia Well got my problem sorted out today. Virgin Media called me.
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Mindeee
(@MMufake) reported
@_lemon @virginmedia yes we know... 70-110 a month for 500down and 30up, some days best we get is 0.02 down and 0 up... and when internet speeds are ok, the connection stability is a joke, for the past entire year terrible connection problems