Virgin Media Outage Report in East Dereham, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Dereham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Dereham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Dereham, England
Latest outage, problems and issue reports in East Dereham and nearby locations:
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Dereham, England
@virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Sir K Strange
(@KevinStrange3) reported
from
Costessey, England
@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JJ
(@Jathurson2) reported
Yo @virginmedia fix your ******* wifi
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Claire Guy
(@claireguy) reported
@virginmedia 5.5 hours and I raised a complaint via the CEO - all sorted now - actually some one who listened and understood the issue. It’s embarrassing for you as a company that the staff are not correctly trained or just have no clue what they are doing.
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liv
(@oliviawildblood) reported
@virginmedia Trying to terminate my subscription...spoken 2 4 people who have all told me i'm speaking to the wrong person, passed from pillar to post for the last 2 hrs...How do I terminate my subscription?
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don't do iCloud, don't do email
(@cov_kyle) reported
@virginmedia any plans to fix your YouTube TV channel (198) any time soon? Hasn't worked for near 2 weeks now
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Sachin
(@kanaiyasp) reported
@richardbranson @virginmedia as a long standing customer across Virgin's multiple brands, are you telling me if you cannot provide broadband service for over 20hrs you cannot do anything because Virgin Policy says only if you are suffering for 48hrs I'll look to compensate
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Rachel Clare Wilson
(@RacheyRach87) reported
@virginmedia A list of help articles, I've tried everything they say and my (average) internet speed is still only between about 14mbps and 35mbps, upload is regularly around 0.08mbps meaning I can't do my job
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Frustrated? Did you look up the complaint yet. No sim. No ability to work. And I have a disability. Virgin admitted fault. How soon can you send a phone?
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Even if I send a letter of complaint to Hammersmith office or virgin media, Sutherland SR43 4AA - it does not fix my lost meetings
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Issue - virgin suggest replace sim. Issue - fail to tell me I will not have a phone service for 5 days. Are you kidding me????
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Louise
(@lou_dolly) reported
@virginmedia We intend on leaving, we don’t need anymore time to make a decision. Please just make it easy to cancel @virginmedia I will be filling out the @Ofcom form