Virgin Media Outage Report in Cromer, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cromer, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cromer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cromer, England
Latest outage, problems and issue reports in Cromer and nearby locations:
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Chrissie Jenkins
(@miss_stoat) reported
from
North Walsham, England
@virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Samantha
(@Sammykins9486) reported
from
Birmingham, England
@virginmedia It is a media issue, I sent off the documents over a month ago confirming new account holder , no reply or confirmation this has been actioned at all. Weeks on end trying to sort one issue that should be easy is unacceptable
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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dean torris
(@deantorris) reported
from
Romford, England
@pete_spirotech @virginmedia Good idea Pete 😂. Never thought of that 👌
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Kirsty Rennie
(@KirstyKirstyy) reported
from
Dundee, Scotland
@virginmedia absolute joke. Been stuck on hold for 30 minutes with the same crap songs playing on loop. What is going on, surely a company as big as yours has enough staff to provide support to your customers.
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hollibob
(@hollibob) reported
from
Doncaster, England
@virginmedia well virgin I gave just phoned customer service because I want to leave only to be told I can’t do it over the phone as there too busy but can do it by letter WOW very 21st century
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Amy Hughes
(@Amymariehughes1) reported
from
Walkden, England
I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!
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Annie
(@demipip) reported
from
Dullatur, Scotland
@virginmedia (2) so tried to confirm. Chat service just kept repeating same thing 5 times - despite my explanation that none of options applied. Then tried Tel call & after rigmarole of security got cut off. No engineer, day wasted and parcel only just available to collect now.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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Nick Warhurst
(@NickNwarhurst) reported
from
Sheffield, England
@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬