Virgin Media Outage Report in Castle Douglas, Dumfries and Galloway, Scotland

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Problems in the last 24 hours in Castle Douglas, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Castle Douglas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

December 14: Problems at Virgin Media

Virgin Media is having issues since 04:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

1. 

   Internet (56%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (14%)

4. 

   TV (7%)

5. 

   E-mail (5%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Lauren Hymas (@Xuquelina) reported 7 minutes ago

  @virginmedia What is the issue with the service? What is the fault?

• Jason Deline (@JasonDeline) reported 12 minutes ago

  @virginmedia That doesn't help. They take me through a few modem tests and tell me there's nothing they can do, that the lines can't handle both speed and stability. Apparently my area supports neither. This needs to be escalated. I'm paying for 50 Mbps and getting less than 5. Do better.

• Lily Connaghan (@lily_connaghan) reported 15 minutes ago

  @virginmedia It was impacted, and it's impacted again today. AGAIN no prior warning. How can we be paying for a service that isn't being provided?

• Richard Adams (@JimmyAdams) reported 18 minutes ago

  @virginmedia any danger of you helping a customer out and replying via one of your social media channels instead of the non existent customer service? Moved to a new area with an upgraded service from you on Feb 19th. Currently into easily the 20th outage or higher and some...

• Gregg Morgans (@GreggMorgans) reported 20 minutes ago

  @virginmedia Are your servers down I can’t login to my account??

• Muuuuumy to Zac & Eilz 🏴󠁧󠁢󠁳󠁣󠁴󠁿🐒🦄 (@gryffenstrong) reported 21 minutes ago

  @virginmedia Hi, yes its first place I checked. Had problems for a good few weeks now with downtime between 7-11 each night and now drop outs of broadband - loss of service when being paid for isn't great.

• FrancesAndBobbi (@FrancesAndBobb1) reported 22 minutes ago

  @virginmedia Each time it says there is a known issue in the area. Please can you actually read my thread of tweets and absorb what I've written, and then answer my questions from the tweets. So frustrating that all you ever say is to check the service status when I've already told you I have

• Richard Adams (@JimmyAdams) reported 25 minutes ago

  @virginmedia For once this is actually up to date instead of 20-30 minutes of it saying “no issue”. Based on feedback from neighbours and others in the area this is not an isolated incident or just affecting us. Currently facing 2-3 outages a day at present of anything up to a few hours...

• Vicki Walmsley (@VictoriaW_EA) reported 25 minutes ago

  @virginmedia what is going on with the Internet connection in the RM2 area?? I've had to shut down my PC 4 times today

• James Hutton 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@JamesHutton80) reported 26 minutes ago

  @virginmedia No it's OK I'm patiently waiting your (28 day) response to my complaint. Patience is a virtue after all when it comes to yourselves.